Feature Requests

I really hate that I always have plenty of Company Logos within my task attachements. Please stop that.

An Inbox for your Email in ClickUp! You'll be able to see all of your emails and replace your email inbox with ClickUp. You'll also be able to quickly link and create tasks, docs, and more to emails.

We use ClickUp as an IT ticketing system. Users email itsupport@domainname.tld (Google Workspace). When a requester replies to an existing ticket email (subject contains “Ticket #119”, etc.), ClickUp currently creates a new task when the message is forwarded/ingested, instead of attaching the reply to the original ticket task. Requested feature: Add subject-based email threading so inbound emails can be automatically associated to an existing task when the subject line matches a known ticket identifier. Acceptance criteria: Workspace admins can define a matching rule; example: Match pattern: Ticket #(\d+) (or similar) Map captured number to Custom Field: Ticket # When an inbound email is ingested (Email to List or other email ingestion address), if the subject matches an existing open task, the email content is added as a comment to that task (attachments preserved), not a new task. If multiple tasks match, provide configurable handling (most recent, prompt, etc.). If no match exists, create a new task (current behavior). Optional: normalize subjects to handle common prefixes like Re:/Fwd:. Why this matters: This would allow ClickUp to behave more like a helpdesk system where email replies stay in one ticket, without per-ticket unique addresses or manual routing rules.

we use clickup as ticketing and task tool. We have mandatory custom field - name of the task requester When I use the outlook add-ins and i want to create a task from incoming mail it does not let me do it because of the mandatory custom field I will appreciate a feature or workaround that will let me do it Thanks, Itamar

Would like to have gmail integration independent from the chrome plugin to be able to use it in different browsers like safari or edge.

The ability to create and manage signatures centrally so they can be shared or made available to other users This would help greatly for Spaces using the Email in ClickUp feature where there are many agents and a default (manageable) signature is needed across the board. It could also include the ability to set variables e.g $name and rules to auto apply to certain teams and/or lists -------------------- Kind regards, $name | Shipping Department Tel: 000111222 Email: contact@

Enable ClickUp's email-to-task feature to recognize email threads and add reply emails to the existing task instead of creating duplicate tasks. Current Behavior: When using ClickUp's email-to-task functionality: Initial email to List email address creates Task A User replies to client from within ClickUp task Client replies to that email thread ClickUp creates NEW Task B instead of adding the reply to Task A Requested Behavior: When a client replies to an email thread that originated from a ClickUp task: ClickUp should recognize the email thread/conversation ID Add the reply as a comment/update to the original task Maintain the full email conversation within one task Optionally notify assigned users of the new reply Business Use Case: Many teams want to use ClickUp as a customer support help desk system with a single support email address (e.g., support@company.com ). For this to work effectively, email conversations need to be threaded within the same task, not scattered across multiple tasks. Current Workaround Limitations: Manual task merging (time-consuming, error-prone) Losing conversation history across multiple tasks Poor customer experience tracking Forces teams to purchase separate help desk software (Teamwork, Front, Help Scout, Zendesk) just for email threading Impact: This feature would allow ClickUp to serve as a true help desk ticketing system, eliminating the need for third-party integrations and making ClickUp more competitive with dedicated support platforms. Technical Requirements: Parse email headers to identify thread/conversation IDs Match incoming emails to existing tasks by conversation ID Add subsequent emails as task comments with email metadata Maintain ability to reply from task and continue thread Priority: High - This is a major limitation preventing ClickUp from being used as a complete support solution. Thank you!

Overview ClickUp should offer a native helpdesk/ticketing system that integrates directly with email and allows teams to manage client communications as tasks — eliminating the need for third-party helpdesk tools like Help Scout, Zendesk, or Freshdesk. Key Features Email Integration & Ticket Intake Authenticate ClickUp with your support inbox (e.g., support@domain.com ). When a client sends an email, it automatically: Converts into a task. Drops into a predefined folder/list based on custom routing rules (workspaces, tags, email address, etc.). Assigns the task to the correct assignee/team based on smart routing or manual rules. Two-Way Email Communication Users can reply to the client's email directly within the ClickUp task. Responses are sent as replies to the original thread. Optional: Add internal comments not visible to the client. Client responses get appended to the same ClickUp task/thread. Automation & Templates Support for auto-reply triggers, e.g.: "We’ve received your request. A ticket has been created." Use automation to: Set SLAs or due dates. Add custom fields like “Priority,” “Client,” or “Ticket Type.” Trigger reminders/escalations. Client View Portal (Optional) Option to generate a client-facing view or portal (lightweight) showing: Open/closed requests. Status updates. Response history. Smart Workflows Enable mapping based on custom logic: “If email contains ‘urgent’ → assign to John.” “If email from xyz.com → tag as VIP.” Integrate with Goals, Docs, and Dashboards for full visibility. Why This Matters ClickUp is already powerful for internal project management — this closes the loop by turning it into a client-facing support hub. Agencies, SaaS companies, and service teams want fewer tools, not more — and this would keep client operations centralized within ClickUp.

Import contacts from email account. Autofilled when typing "To: " line.

From support ticket: If you reply to an email in ClickUp (from say a client), the email isn’t threaded (on the client side), like you get in outlook. So the client doesn’t see the threaded email and be able to read and understand the full conversation. Without threaded email on the client side, it does not provide a good email experience. I feel it’s important.