Feature Requests

An Inbox for your Email in ClickUp! You'll be able to see all of your emails and replace your email inbox with ClickUp. You'll also be able to quickly link and create tasks, docs, and more to emails.

Problem ClickUp's Inbox only shows ClickUp notifications. Right now the only email in ClickUp comes through the Email ClickApp (task-level sends and replies) or Brain/Connected Search, so Google Workspace mail still has to be handled in a separate Gmail tab. That splits triage across two tools. Request Add native Google Workspace (Gmail) sync to the ClickUp Inbox so users can read, reply to and triage all of their email without leaving ClickUp. User story As a Director of Operations, I want my Google Workspace email in my ClickUp Inbox so I can manage communication and work in one place. Acceptance criteria A user can connect a Google Workspace / Gmail account via OAuth from Inbox settings. Incoming email appears in the ClickUp Inbox (dedicated Email tab or filter) in near real time, within about 1 minute of arriving in Gmail. A user can open an email and see the full thread, including HTML formatting, inline images and attachments. A user can reply, reply all, forward and compose new emails from the Inbox, sending as their Gmail address with their signature. Read/unread, archive, delete, star and labels sync both ways between ClickUp and Gmail. A user can create a task from an email, or attach an email to an existing task, in one click, with the thread linked. Users can save an email for Later or set a reminder on it, the same way as other Inbox items. Email notifications follow the user's existing Inbox notification settings and can be muted separately from ClickUp notifications. Email search is available in Inbox search and Connected Search. Email data is private to the connected user, and admins can enable or disable the feature at the Workspace level. Works on web, desktop and mobile. Disconnecting the account stops sync and removes cached email data from ClickUp.

Enable ClickUp's email-to-task feature to recognize email threads and add reply emails to the existing task instead of creating duplicate tasks. Current Behavior: When using ClickUp's email-to-task functionality: Initial email to List email address creates Task A User replies to client from within ClickUp task Client replies to that email thread ClickUp creates NEW Task B instead of adding the reply to Task A Requested Behavior: When a client replies to an email thread that originated from a ClickUp task: ClickUp should recognize the email thread/conversation ID Add the reply as a comment/update to the original task Maintain the full email conversation within one task Optionally notify assigned users of the new reply Business Use Case: Many teams want to use ClickUp as a customer support help desk system with a single support email address (e.g., support@company.com ). For this to work effectively, email conversations need to be threaded within the same task, not scattered across multiple tasks. Current Workaround Limitations: Manual task merging (time-consuming, error-prone) Losing conversation history across multiple tasks Poor customer experience tracking Forces teams to purchase separate help desk software (Teamwork, Front, Help Scout, Zendesk) just for email threading Impact: This feature would allow ClickUp to serve as a true help desk ticketing system, eliminating the need for third-party integrations and making ClickUp more competitive with dedicated support platforms. Technical Requirements: Parse email headers to identify thread/conversation IDs Match incoming emails to existing tasks by conversation ID Add subsequent emails as task comments with email metadata Maintain ability to reply from task and continue thread Priority: High - This is a major limitation preventing ClickUp from being used as a complete support solution. Thank you!

I’d love for ClickUp to show who was CC’d on incoming emails and automatically include those people when we reply, similar to a standard “Reply All” function. This would help ensure we don’t accidentally leave people out of email conversations.

Feature Request: Limit email recipient suggestions to current task's Custom Fields only When composing an email from a task, ClickUp now suggests email addresses that have been used across other tasks in the workspace. Previously, suggestions were limited to emails stored in the current task's Custom Fields, which was the preferred behavior. Current behavior: The To/CC/BCC fields suggest email addresses from across the workspace, including contacts used on unrelated tasks. Requested behavior: Only suggest email addresses that exist in the Custom Fields of the specific task being emailed from. Why it matters: In an accounting/bookkeeping workflow, each task represents a specific client. Suggesting emails from other clients' tasks creates a risk of emailing the wrong contact and slows down the workflow. The previous behavior of scoping suggestions to the task's own Custom Fields was more accurate and safer.

I would like to create an email template on which I can also save attachments so when I go to choose the email template that I want to use to send it already has the attached documents that I need to send out with the message instead of manually uploading the attachment everytime I choose to use the template

From support ticket: Ability to 'Schedule Send' emails

I really hate that I always have plenty of Company Logos within my task attachements. Please stop that.

At the moment, no attachments are displayed for sent emails, even if they have been sent. That's really stupid and I think it's simply a bug, but support said it was “not a bug, it was a design.” Whatever: You must be able to see what you've sent, including attachments! Otherwise, you have to go out into the external mail program to check whether the attachment has been sent along with it, and it is precisely this tool change and the manual check that is completely against the ClickUp approach.

Just as you could add variables to the emails in automation, You should be able to use the very same variables in the regular email templates.