ClickUp Chat Feedback

Chat should have a pop-out window so you can Chat within the context of your work (similar to AI). In some places, like when DMing someone, it takes you totally out of your work and send you back to the Chat screen. Then you have to navigate back to the task you were on.

I don't know if someone started a SyncUp with me or in a Chat I am part of, because I don't receive a notification or pop-up with sound.

Would love if CU Chat had a way to see who has seen a message already and who hasn't. For businesses like ours that are distributed and complete work at different hours, read receipts are massively helpful in knowing when/when not to follow up (and not having them was probably the most frustrating thing about using slack) I'd be okay if this were a ClickApp and were toggleable at the company level. A model to look at could be WhatsApp.

I’d like to quickly open a chat within ClickUp, without having to leave a list or navigate away from the current page. It should be easy to check for new messages and respond to them seamlessly. Previously, I could jump between Slack and ClickUp without leaving the ClickUp window, which was very convenient. Now, it’s more difficult because I have to switch between entire pages. Like for example in the same floating window when you open Clickup AI. Also (sound) notifications are extremely important.

The ability to schedule sending messages later. This includes sending it later in relative time (e.g. in two hours) or absolute time (eg. 2pm tomorrow).

We’re a Europe-based team and heavy users of ClickUp – we love how seamlessly it brings our workflow together. One feature that would make a huge difference for us (and likely many other European teams) would be the ability to integrate WhatsApp into ClickUp Chat. In Europe, WhatsApp is the dominant messaging platform – used by 85–90% of internet users. Our team maintains close relationships with customers, and many of those interactions happen via WhatsApp Business. However, not every team member is in direct contact with clients and wants to manage separate WhatsApp accounts, or bounce between apps for internal and customer communication. ClickUp Chat is a perfect centralized solution – clean, collaborative, and deeply tied into our tasks and workflows. If we could route WhatsApp messages directly into ClickUp Chat, it would allow customer-facing teammates to manage all their WhatsApp conversations within ClickUp, while others continue to communicate via ClickUp Chat. Here’s how we imagine it working: • Customer success managers connect their WhatsApp Business number to ClickUp Chat. • Incoming WhatsApp messages from clients show up in ClickUp Chat of our customer success managers and when they reply via ClickUp Chat, the answer is sent via WhatsApp to the client • Team members without connecting their WhatsApp can view and contribute only to Native ClickUp Chats and Threads • All communication – internal and external – stays visible, searchable, and actionable within ClickUp. Here is a example for the integration between WhatsApp and another Chat platform? This would massively streamline collaboration, improve transparency, and keep our customer conversations tied to our work. We’d love to see this on your roadmap – thank you for considering and upvoting! Best regards, Philip Pircher

When adding in users to a new chat it's frustrating that all they can see is a List was shared with them. The list is not going to be used and it isn't clear that what is really important is that they were added to a Chat

It doesn't look like there's a way to set a virtual background when you're in a sync call. This is pretty important for remote workers.

Currently, a chat is automatically created for every Workspace, Space, Folder, and List, even when it might not be needed (Also an independent chat can be created, resulting in even more confusion) leading to unnecessary clutter. I think it would be better to create chats independently and allow them to be linked to them.

When I choose a 'remind me' time for a chat, the reminder gets too buried that it doesn't get my attention. Ideally the reminder would either show a count in my chat sidebar, or send me a Inbox notification. The current location of the reminder (Home, or on a sub-tab of the FollowUps tab in Chat) is too subtle that my reminders do not get my attention.