Created threaded emails when emailing out of ClickUp
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Kaylyn Knoll
From support ticket: If you reply to an email in ClickUp (from say a client), the email isn’t threaded (on the client side), like you get in outlook. So the client doesn’t see the threaded email and be able to read and understand the full conversation.
Without threaded email on the client side, it does not provide a good email experience. I feel it’s important.
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Shay Smith
Zeb What's going on with this? This has been open over 4 years and still creates issues for effectively using the email function.
Guillermo Sisterna
Dear,
This issue is basic and should not be treated as an improvement, but rather as an essential issue for the normal functioning of e-mail responses. This issue is having a high and negative impact on the experience with the tool.
Please review this topic with the priority it deserves.
We await a return.
J
Jesse Zonneveld
How is this not the default feature to thread emails for the clients? This lack of a feature is the reason we will have to switch to a different ticketing support software. C'mon ClickUp team, it's been over 4 YEARS since this was posted!
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Michelle Schmuck
I submitted this as a BUG! Why in the world would it NOT send replies as a thread?!
Cinthia Antunes Manso
Dear friends, we kindly ask you to resolve this issue as soon as possible to ensure clear communication with our clients, without rework.
R
Reginaldo Chohfi
It should be done urgently because of the importance it would have in the system.
Carem de Castro
Dear,
This issue needs to be resolved urgently, as we deal directly with customers through calls, and the way it is now is unacceptable. The customer has received emails with no history, which impairs communication. How can we have efficient communication in this way? The emails arrive in isolation, and the customer doesn't even know what they're about.
Guillermo Sisterna
Dear,
This issue is basic and should not be treated as an improvement, but rather as an essential issue for the normal functioning of e-mail responses. This issue is having a high and negative impact on the experience with the tool.
Please review this topic with the priority it deserves. We have over 11,500 customers, many of whom open tickets, and our entire SAC process is configured within ClickUp.
Many customers are currently receiving support emails in this inappropriate way. Can you see the negative impact that this could have on ClickUp?
We await a return.
Simon
Absolutely this should be added asap. It's a fundamental principle for consistent communication, and I am surprised it has not be included from the very beginning.....
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Trey Sexton
Yes! Recruitee (a recruiting software) has an amazing email feature. It feels like I'm in Gmail when using it.
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