Created threaded emails when emailing out of ClickUp | Voters

Created threaded emails when emailing out of ClickUp

Kaylyn Knoll

From support ticket: If you reply to an email in ClickUp (from say a client), the email isn’t threaded (on the client side), like you get in outlook. So the client doesn’t see the threaded email and be able to read and understand the full conversation.

Without threaded email on the client side, it does not provide a good email experience. I feel it’s important.

January 26, 2021

Michelle Schmuck

I submitted this as a BUG! Why in the world would it NOT send replies as a thread?!

Cinthia Antunes Manso

Dear friends, we kindly ask you to resolve this issue as soon as possible to ensure clear communication with our clients, without rework.

Reginaldo Chohfi

It should be done urgently because of the importance it would have in the system.

Carem de Castro

Dear,

This issue needs to be resolved urgently, as we deal directly with customers through calls, and the way it is now is unacceptable. The customer has received emails with no history, which impairs communication. How can we have efficient communication in this way? The emails arrive in isolation, and the customer doesn't even know what they're about.

Guillermo Sisterna

Dear,
This issue is basic and should not be treated as an improvement, but rather as an essential issue for the normal functioning of e-mail responses. This issue is having a high and negative impact on the experience with the tool.
Please review this topic with the priority it deserves. We have over 11,500 customers, many of whom open tickets, and our entire SAC process is configured within ClickUp.
Many customers are currently receiving support emails in this inappropriate way. Can you see the negative impact that this could have on ClickUp?
We await a return.

Simon

Absolutely this should be added asap. It's a fundamental principle for consistent communication, and I am surprised it has not be included from the very beginning.....

Trey Sexton

Yes! Recruitee (a recruiting software) has an amazing email feature. It feels like I'm in Gmail when using it.

Sami Nieminen

If ClickUp added a "reply-to" address field to the email sending form, then you could add "Send email to task" address to that field (or even do it automatically). Then customers replies would be added automatically to the right task.

Laurence Carey

Already contacted ClickUp about this and would be very helpful. putting note here as I know we have spoken about this already but adding in a comment

Marie-Pier Corbeil

@ClickUp team: Which tool are you using to manage customer request? If you are using ClickUp, how are you making it possible to have us see our initial request?

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