Email V2
planned
Zeb
An Inbox for your Email in ClickUp! You'll be able to see all of your emails and replace your email inbox with ClickUp. You'll also be able to quickly link and create tasks, docs, and more to emails.
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Ivan Villa
We know many of you have been eagerly awaiting this functionality for some time. With 3.0, we laid the groundwork for the new Email + inbox feature, but there is still work ahead.
I can give you an update since our team has put in a lot of work to improve our email service and handle the higher demand more effectively. With more emails expected to flow through ClickUp we wanted to make sure that we had the buffer to take on more functionality.
We also have a significant migration planned for our Microsoft email customers later this year, which should open up many more possibilities, but that part is still going through some back and forth on planning.
As some of you have mentioned, perfecting this feature will involve multiple steps, which is why we do not have an ETA just yet.
We'll keep you updated as we develop more features, but please keep sharing your feedback and use cases. At the end of the day, our goal is to enhance your communication needs, and since not everyone has the same requirements, understanding where you face challenges helps us get a clearer picture.
Libra Software
any news?
M
Matt Bonwill
Ivan, thanks for keeping us updated. You mentioned in your post on May 23, 2024, that you would keep us updated as you develop more features. Since it's been almost 1 year since that last post, I assume there have been updates. Do you mind sharing them with us as we are eagerly awaiting this feature, and a lot of us are having to make decisions on whether we should be renewing our annual contracts with other email software on a regular basis?
Sparkz Admin
Are you guys making it like Front App? Which is great on email inboxes, shared and SLA based on time and Tag rules based on client email ID's.
Serhii Pryimachuk
Since the launch of Notion Mail was somewhat successful, I think you should prioritize it as well. That said, there's room for improvement — please consider adding a shared email inbox where teams can collaborate on incoming emails!
Ivan Villa
Merged in a post:
Shared Inbound Email Inbox (like HubSpot's conversational inbox)
Fedde Doornekamp
Currently, it's possible to send outbound emails from within a task and view replies directly in ClickUp. However, there's no shared inbound email environment where new, unassigned emails can arrive, be triaged, and assigned to team members as tickets or tasks.
A dedicated inbox view — similar to HubSpot's conversational inbox — would allow teams to handle support or sales emails collaboratively, assign ownership, and manage communication threads centrally.
This would make ClickUp a true hub for email-based workflows without needing to rely on external tools like Gmail or Outlook.
Mark Bowser
This is the opposite of what I want. Many of our clients will never log into ClickUp (or any project management tool we use) and want to be able to interact with us through their emails.
Unfortunately, the ClickUp emails are very painful for us and for our clients right now because they don't aggregate into a single thread in my email, and because they are so stylized and do not look like regular emails.
I'd much prefer that ClickUp invest in their email notifications and making those as nice as possible over investing more in the notifications within ClickUp.
Timo Westphal
We need this!
Rakesh Rathore
what exactly issue with you guys ? why this is pending from 4 years, when we are going to see in our clickup UI.
J
Jordan Bernhardt
This has got to top priority. Such a huge gap in functionality.
Tim Jasper
Hurry up Zeb! Get this done !!
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