Feature Requests

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feature request / suggested improvement : can we get better bug tracking / updates? (#1788390)
Howdy, team ClickUp / Support; as you will be aware, we currently have numerous open issues filed & pending resolution with your team. While we appreciate the option to theoretically check on progress per your ChatBot ("Check status of reported bug (CLK)"), the 'information' returned routinely is abysmally uninformative. It's just always the same boilerplate payload, conveying absolutely nothing about the actual state of the individual case/s: [Image] That's rather frustrating, to put it in the mildest possible terms. Consequently, if it's not already somewhere on your wishlist submitted by other users, we'd very much welcome an improved issue tracking more similar to how you're already treating feature requests (on canny.io ). Specifically, we would like to be able to see at any given time ... : * the actual stage an individual issue is currently in at your side, * the place in the queue it is at (like "{n} cases ahead before this one" or something similar, to gain some idea as to when it might actually get addressed), plus, in an absolutely ideal world * a list of cases pending resolution for our workspace – so we don't have to keep track of open issues manually ourselves. I may be jumping wildly to conclusions here, but given the platform you're running it should be a simple matter of sharing a properly filtered list with its respective stakeholders, should it not? Thank you for your esteemed consideration of this suggestion. Best –
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Reporting reduced/degraded performance
Right now it is very cumbersome to report reduced/degraded performance. It has an impact on our productivity and so, to us at least, it doesn’t feel like it is treated with any form of urgency on Clickup’s part. You have to use the “chat” function, to ultimately submit a ticket. Which all in all took close to 5 minutes. Here’s an idea: How about a button on the status page ( status.clickup.com ) titled “report reduced performance” or something like that? Sure, if after that the automated system still asks a bunch of basic questions, I get it. But having to search for a way to report and then still jump through a bunch of hoops … The impact of any outage can be high, as many use Clickup for documentation, for dev sprints, … It can grind dev work to a halt. Having a faster way to report an outage would be great. Especially if we can get the impression that it is treated with priority and not with the rest of support tickets. Perhaps the nature of the ticket means that it is, how would you know? And that is part of the problem. If there’s a “report reduced performance” button, and that starts some kind of counter on Clickup’s end, or even on the status page, that increases the urgency as more reports come in, that would at least give the feeling that customer’s reports of reduced performance are being dealt with with the highest priority. Not saying they aren’t at the moment, but the clumsy reporting method and the lack of any indication it will be dealt with with the highest urgency, don’t help.
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