Feature Requests

Howdy, team ClickUp / Support; as you will be aware, we currently have numerous open issues filed & pending resolution with your team. While we appreciate the option to theoretically check on progress per your ChatBot ("Check status of reported bug (CLK)"), the 'information' returned routinely is abysmally uninformative. It's just always the same boilerplate payload, conveying absolutely nothing about the actual state of the individual case/s: [Image] That's rather frustrating, to put it in the mildest possible terms. Consequently, if it's not already somewhere on your wishlist submitted by other users, we'd very much welcome an improved issue tracking more similar to how you're already treating feature requests (on canny.io ). Specifically, we would like to be able to see at any given time ... : * the actual stage an individual issue is currently in at your side, * the place in the queue it is at (like "{n} cases ahead before this one" or something similar, to gain some idea as to when it might actually get addressed), plus, in an absolutely ideal world * a list of cases pending resolution for our workspace – so we don't have to keep track of open issues manually ourselves. I may be jumping wildly to conclusions here, but given the platform you're running it should be a simple matter of sharing a properly filtered list with its respective stakeholders, should it not? Thank you for your esteemed consideration of this suggestion. Best –

Right now it is very cumbersome to report reduced/degraded performance. It has an impact on our productivity and so, to us at least, it doesn’t feel like it is treated with any form of urgency on Clickup’s part. You have to use the “chat” function, to ultimately submit a ticket. Which all in all took close to 5 minutes. Here’s an idea: How about a button on the status page ( status.clickup.com ) titled “report reduced performance” or something like that? Sure, if after that the automated system still asks a bunch of basic questions, I get it. But having to search for a way to report and then still jump through a bunch of hoops … The impact of any outage can be high, as many use Clickup for documentation, for dev sprints, … It can grind dev work to a halt. Having a faster way to report an outage would be great. Especially if we can get the impression that it is treated with priority and not with the rest of support tickets. Perhaps the nature of the ticket means that it is, how would you know? And that is part of the problem. If there’s a “report reduced performance” button, and that starts some kind of counter on Clickup’s end, or even on the status page, that increases the urgency as more reports come in, that would at least give the feeling that customer’s reports of reduced performance are being dealt with with the highest priority. Not saying they aren’t at the moment, but the clumsy reporting method and the lack of any indication it will be dealt with with the highest urgency, don’t help.

Within feedback.clickup.com , there should be a way for me to view all my posts submitted feature request posts.

There is a lot of talk and anticipation on Clickup 3.0. The hype was there, the reality isn't yet. That's all fine. The main reason why people seem so eager is that the currently stability of the program is lacking. My enthusiasm has also largely gone because I'm introducing it in my company and I have reported several issues already. I understand we have to await Clickup 3.0 and the long awaited upgraded backend, however I would propose that Clickup would introduce a bug bounty program. This would be a real motivator to focus more attention to actually creating the best product instead of promising :) I have no clue how that would best look like but I can imagine you could earn as first reporter a quarter worth of free license and second reporter a month. This way there is a real need to focus on reducing bugs. Other ideas welcome, I was just wondering how Clickup can really benefit the pro-active nature of most of its customers plus grow into the product it should be. This is a lot of potential but it really needs to polish up a bit.

Whenever I search for ClickUp, I end up on this feedback website. This is cool, and it's nice to see what other people are doing. But it is bad SEO. Despite looking I can not see any links back to the ClickUp where my actions are stored. I'm stuck in a loop on this page. Suggestion: Replace logo link with a link back to main clickup login. Suggestion: Add an option under account (top-right) to navigate to my tasks. Suggestion: Add links to the bottom of the page allowing me to navigate back to Clickup main website

I have persuaded many of my clients and organisations to use clickapp, as well as using it personally. The downside is I have to logout and login each time I want to switch to another clickapp account for my user. I have to do this many times a day, which is laborious and i have to remember which of my logins and emails I need to login for which clickapp account.

We have a lot of old, unvoted, repetitive, and inconceivable feedback to be developed. I think they would need to work better on unifying duplicate feedback as well as those that don't make sense of implementation to have only what matters here, and prevent cool ideas from getting lost with useless things.