Feature Requests

Dear Support, I am exploring Clickup as a replacement for Notion. And I am trying out some of my basic workflows. I use Notion professionally as management tool for my own company as well as my client's company. I am a Management Consultant working with several clients at each time usually. My feebacks: The mobile app hangs when I perform the following action: Drill in to Folder, Dill in to Task, press back button. When I open a note, it does not automatically enable editing. The extra step is not as user friendly in my opinion. There are files in my folders, the function to expand the folder view in mobile app is not working. Sincerely, Ken Tan

This is not for the Clickup product, but for the actual support / bug report process. Usually when I report a bug or request support, I'll get a ticket number with a specific subject line so that it's easier to keep track of all my requests. A step further: some places allow you to see all your open tickets in one place. Currently all my bug reports come back with a subject of: "Your ClickUp Bug Report 🐛" Makes it very hard to keep track of my various requests.

A TON of time would be saved if we could screenshare and talk with support rather than communicating only through chat, screenshots, and recording videos to send back and forth via chat. ie. Create an environment where we each click in, we can screenshare, and we can hear each other. I just spent 90+ minutes working through an issue via live chat that (in hindsight) could have been handled by a 5 minute call where I could screenshare and the tech could tell me what to do differently (or remote controlled my screen, which I understand you may not want to allow). On the positive side, Hunter in tech support probably doesn't have to go on a meditation retreat in the near future because he go to practice sustained zen level patience tonight, right here on the job.

Absolutely, Nobody wants to spent a time with selecting the category for submitting the ticket. The chance of catching The VoC(Voice of Customer) is not easy. I suggest you to reduce the category or adding the every category. I think, Category Selection should be do with Submitter's favor, Not enforcing by UI. You should consider more UX first than UI.

Have video calls within ClickUp for free

Love this product and would love to be able to use it with my Canadian teams that require data residency in Canada. Are there any plans to include one Canada-based data center?

Because I work with clients, I would love a branded experience. But I do not need anything that is offered in the Enterprise package. Please make white labeling available in Business Pro or as a stand-alone add-on like ClickUp A.I.

Hi support team suddenly I faced the automated reply when I tried to use clickup the same message for all searches. I need your support to resolve this issue ASAP urgently because my work stopped. A waiting for your reply Regards

Howdy, team ClickUp / Support; as you will be aware, we currently have numerous open issues filed & pending resolution with your team. While we appreciate the option to theoretically check on progress per your ChatBot ("Check status of reported bug (CLK)"), the 'information' returned routinely is abysmally uninformative. It's just always the same boilerplate payload, conveying absolutely nothing about the actual state of the individual case/s: [Image] That's rather frustrating, to put it in the mildest possible terms. Consequently, if it's not already somewhere on your wishlist submitted by other users, we'd very much welcome an improved issue tracking more similar to how you're already treating feature requests (on canny.io ). Specifically, we would like to be able to see at any given time ... : * the actual stage an individual issue is currently in at your side, * the place in the queue it is at (like "{n} cases ahead before this one" or something similar, to gain some idea as to when it might actually get addressed), plus, in an absolutely ideal world * a list of cases pending resolution for our workspace – so we don't have to keep track of open issues manually ourselves. I may be jumping wildly to conclusions here, but given the platform you're running it should be a simple matter of sharing a properly filtered list with its respective stakeholders, should it not? Thank you for your esteemed consideration of this suggestion. Best –

Within feedback.clickup.com , there should be a way for me to view all my posts submitted feature request posts.