Clickup Support: Ticket number for support requests and/or a way to view all my open support tickets / bug reports
Jake Spirek
This is not for the Clickup product, but for the actual support / bug report process.
Usually when I report a bug or request support, I'll get a ticket number with a specific subject line so that it's easier to keep track of all my requests.
A step further: some places allow you to see all your open tickets in one place.
Currently all my bug reports come back with a subject of: "Your ClickUp Bug Report 🐛"
Makes it very hard to keep track of my various requests.
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Michael Van Doorn
Hey, everyone!
We've expanded our bug report process to include providing a ClickUp ID when you submit a bug form and will be expanding this to include when a report is processed through our email communications! 🙌
This ID is currently used as a reference that you can provide to our Support team in order to check the status of your bug but we are also looking into ways to build out public views of any bugs you've reported!
Thanks for your feedback and we look forward to expanding on this front! 🤗
Devon Moran
Hey, all! I am going to close this one out since ticket numbers are now available, and you can view all of your support tickets in our new Support Portal!
Learn more about the Support Portal here: https://help.clickup.com/hc/en-us/articles/21192728512151-Intro-to-the-Support-Portal
Ruud
Devon Moran oehhh I saw the email and I thought that clickup implemented supper helpdesk 😅
Siobhan Wheelan
Devon Moran are there any plans to give workspace admins access to view support tickets for their entire workspace?
I
Ira
Hey guys, I just wanted to share my take on this.
I wonder if you could make it possible for the email support team to respond not to the email provided for a given users account but - when provided - to email responses directly into a clickup task in the users workspace?
Naturally, even now once the email exchange is ongoing I can add a 'copy to' address and have it in my task, buuut (1) the first email has to go to my personal email inbox, (2) the entire exchange still clutters up my inbox.
The point is a public sharing space for our (clickup users) inquiries would be great, but I personally think that being able to have the exchanges in our clickup workspaces would do the trick too, and it seems possible already within the existing infrastructure.
In our clickup worskpace we have a specific "knowledge" space set up and one of the folders there is for exchanges with clickup support. This is how we've been keeping track of our conversations - the problem is that as things stand, it takes a lot of manual work to forward every email into the task or to download the transcripts.
Devon Moran
Merged in a post:
Contact support email receipt to include what I wrote to you
S
Svend Koustrup
Hello ClickUp - I have just found you and you look wonderful.
Please, for those customers that create a support ticket with your help center (me), please include the support inquiry in the email reciept. This way it is easy for the customer (me) to know what this ticket is about, when your kind customer support replies.
Also, there is no way online to see any open tickets I have with you - like you can in the Zendesk help center. You should really consider to make this also.
These two concerns combined, I as a customer, cannot see what I was mumbling about, when I was contacting you in the first place.
Also, it should be very easy to do. When you are getting the support inquery and are creating the email reply, just include the fields from the support form. Piece of cake :D
Best regards,
Svend K.
Devon Moran
Hey, Svend Koustrup! Thanks so much for your post! I am going to merge it into the one you commented with.
S
Svend Koustrup
Great, this is already a feature request here: https://feedback.clickup.com/feature-requests/p/clickup-support-ticket-number-for-support-requests-andor-a-way-to-view-all-my-op
It was not showing in the related requests, when I was writing my request. You can close this or merge it if you want to :-)
But even better, please both include the inquiry in the email you send out and create an online listing of our activities with your help center :-)
Best regards
Svend K.
Devon Moran
Merged in a post:
Improved Bug Reporting
Nathan George
It'd be nice to have some extra features to make the bug reporting process smoother:
- When an employee responds, the original bug report is included. Currently the message doesn't have context.
- A place to see all bugs I've submitted
- Responding with an estimate on when it will be finished within 24 hours
Devon Moran
J
Josh Mason
Yep, ability to view; no. tickets raised, sort/filter by ticket category and status; bug, feature request, answered how-to questions, interact/respond in the portal/dashboard directly, etc...
C
Carla Palasigui
The following information would be helpful for each issue submitted by all users within a workspace:
• Ticket #
• Issue name / description
• Date issue reported
• Requester name
• Resolution (if issue reported turned out to be an existing bug, include bug ID)
Adlai Grutas
1) Attached PDF file can't be open in any platform
2) Open task counter next to the list is not accurate
3) List takes about 10 seconds to load
4) List template is only able to save 2 automation. I have 4 per template
5) Use/Guest is unable to see assigned tasks in their homepage dashboard
6) Relationship icon disappeared. Now I have no idea if a task has a relationship with another task without opening fully opening the task
7) Email notification is not working. I only want to get notifications for tasks assigned to me.
8) Automation is really slow for big list. Sometimes I'm not sure if automation kicked in
9) Folder, List, and Task disappear from time to time. Sometimes I have to force close the app or browser to have Clickup display my Folders, List, and Task.
10) List self rearranges itself regardless of how many times I've already sorted them.
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