Feature Requests

The Status Changes clog up our 'All' notification feeds - we'd prefer to be able to not be notified when statuses change. Until then, we use the two other options "Assigned to me" and "Mentions". We genuinely don't care about things changing status, as many have automations that create downstream tasks and such.

[From Support]- We have the ability to turn of ClickBot notifications which is great, however there are certain notifications that are really important and others that are not. For example, we don't need to be notified for with most automations, but email threads are ClickBot notification, and we DO need to be notified about that. It would be fantastic if we could differentiate based on certain ClickBot types (automations, vs email responses, vs form submissions etc) when setting up notifications

I want to be notified only about others activity. For example - if others change decription - I want to know it, but if I change it - I know about it a do not want to receive worthless notifications. I want to be sure every notification has reasonable value.

I would love the ability to turn off notifications about watchers being added to tickets. We often add watchers via automations, so if a ticket is being moved around or added to a couple of different lists, various watchers get added, and I get alerts about each of them, which is never particularly helpful. Additionally, if the automation adds someone as a watcher who is already on the watcher list, I'll get multiple notifications which clutters up my inbox.

There are tons of settings and We need "reset to default" on notifications page.