Feature Requests

Enable ClickUp's email-to-task feature to recognize email threads and add reply emails to the existing task instead of creating duplicate tasks. Current Behavior: When using ClickUp's email-to-task functionality: Initial email to List email address creates Task A User replies to client from within ClickUp task Client replies to that email thread ClickUp creates NEW Task B instead of adding the reply to Task A Requested Behavior: When a client replies to an email thread that originated from a ClickUp task: ClickUp should recognize the email thread/conversation ID Add the reply as a comment/update to the original task Maintain the full email conversation within one task Optionally notify assigned users of the new reply Business Use Case: Many teams want to use ClickUp as a customer support help desk system with a single support email address (e.g., support@company.com ). For this to work effectively, email conversations need to be threaded within the same task, not scattered across multiple tasks. Current Workaround Limitations: Manual task merging (time-consuming, error-prone) Losing conversation history across multiple tasks Poor customer experience tracking Forces teams to purchase separate help desk software (Teamwork, Front, Help Scout, Zendesk) just for email threading Impact: This feature would allow ClickUp to serve as a true help desk ticketing system, eliminating the need for third-party integrations and making ClickUp more competitive with dedicated support platforms. Technical Requirements: Parse email headers to identify thread/conversation IDs Match incoming emails to existing tasks by conversation ID Add subsequent emails as task comments with email metadata Maintain ability to reply from task and continue thread Priority: High - This is a major limitation preventing ClickUp from being used as a complete support solution. Thank you!

An Inbox for your Email in ClickUp! You'll be able to see all of your emails and replace your email inbox with ClickUp. You'll also be able to quickly link and create tasks, docs, and more to emails.

From support ticket: Ability to 'Schedule Send' emails

From support ticket: If you reply to an email in ClickUp (from say a client), the email isn’t threaded (on the client side), like you get in outlook. So the client doesn’t see the threaded email and be able to read and understand the full conversation. Without threaded email on the client side, it does not provide a good email experience. I feel it’s important.

I really hate that I always have plenty of Company Logos within my task attachements. Please stop that.

We need an integration with proton business suite for their emails, calendar and drive. In that order of priority. We had to move to proton to be more secure and its really frustrating that they aren't supported in clickup. I've attempted to setup the IMAP/SMTP for email, but it keeps failing, even with using the proton mail bridge.

I'm reaching out to submit a feature request regarding the email customization capabilities within ClickUp Forms and task automation. Currently, ClickUp already supports HTML editing for email signatures, which is a great feature. However, we'd love to see this same HTML editing functionality extended to the email body as well. Here's why this matters to us: We use ClickUp Forms to receive requests from our clients. When a new request is submitted, an automated email is sent to the requester. We'd like to fully personalize these emails by including dynamic task fields such as Task ID, Task Name, Project, Status, and others — but unfortunately, this is not possible through the email signature alone, since signatures don't support task field variables. If the email body supported HTML editing (just like the signature editor already does), we would be able to: • Build rich, branded email templates; • Insert dynamic task fields (e.g., {{ task.id }}, {{ task.name }}, {{task.project}}) directly into the body; • Provide requesters with a much clearer and more professional communication experience. This would be a significant improvement for teams that rely on ClickUp Forms for client-facing workflows. In the images First I'm using the email customization options. In the second one, I copied my HTML in the signature, but there I can't edit the customizable fields. This view would be perfect for me to send to my clients.

Would like to have gmail integration independent from the chrome plugin to be able to use it in different browsers like safari or edge.

It'd be incredibly useful if we had control over the notification email's Subject and Content. Being able to create and use a template would be fantastic, with the ability to reference the Custom Task ID and other custom fields.

The current email feature needs some upgrade. It clutters everything when the entire chain is recopied. Would also be great if hyperlinks could be inserted to the signatures (as image).