Feature Requests

If I start an email thread in ClickUp and then reply to it from Apple Mail on my phone as the sender, replying to a client's email, the reply doesn't appear in ClickUp. Is this my error, or is there a fix?

When I send an email from ClickUp, it is sent immediately, but replies take up to 10 minutes to arrive. I thought this was a v2 issue and upgraded to v3, but see no improvement.

Having all context in Clickup and still using another Email Client does not make sense. Email is still a core functionality in d2d business life. What I need: Inbox with "Clickup fields" Folder structure of email Writing email based on thread + other context Ability to apply AI agents on it. Proposed actions (e.g. schedule time in calendar, create task, ...)

Being able to send out bulk emails to contacts while using it as a real estate CRM. Emails on file are very important, but can take up a lot of time, being able to send bulk to multiple clients like newsletters with a click of a button. Plus, those emails show up as sent in those contact files to keep a record. It would also be helpful if I could send an email out from another source, such as Gmail, but that Gmail account is attached to my ClickUp account, which will show up as well with the email address I have sent it to on that contact, working both ways. This software has the potential to be great all in one for real estate agents & this would a be a huge benefit as most CRMs offer bulk email & record savings.

## Feature request: “Reply to” field in email integration ### Title: Email integration extended to include the “Reply to email address” field ### Problem description: It is currently a challenge in ClickUp to establish a seamless and free email workflow that automatically assigns incoming emails to an existing task and bundles the entire communication process there. The main reason for this is the lack of a way to set the specific **Task Mail Address ( Task Mail Address) ** directly as a “Reply to” address ( Reply-To”) in automated or initial emails when they are sent to ClickUp from ClickUp or via email filters. As a result, the email traffic cannot be directly assigned to the associated task when you first contact us or an automated response. Users are forced to resort to manual workarounds such as changing the “Reply to” field in a local email client, which undermines the idea of automation and makes the process inefficient. With services such as Gmail, this field is often not accessible in the online client, making automation even more difficult. ### Desired feature: We request that a "Reply-To Email Address” field be implemented within the ClickUp email integration. This field should be configurable to automatically use the task's task email address** when emails are sent from or to ClickUp. ### Benefits and benefits: * Unique task assignment: Incoming emails that are a response to an email sent by ClickUp would automatically be assigned to the correct task. This eliminates the need for manual assignments and avoids creating redundant tasks. * Seamless communication process: The entire email exchange with customers or team members would remain clear and fully documented within the respective ClickUp task. * Significant time savings: Manual workarounds and the need to adjust emails in external clients would be eliminated, significantly speeding up the workflow. * Increasing efficiency with free solutions: With this feature, much of the email-to-task automation could be implemented free , as no additional AI features or complicated third-party integrations would be required for basic allocation. * Improved overview and transparency: All relevant information and communication about a task would be bundled at a central location, which improves collaboration and traceability. * Increased usability: The process would be more intuitive and easy to use as the technology takes over the manual linking of communication. ### Application example: A customer submits a support request This email is forwarded (e.g. via a filter) to a summary task in ClickUp and recorded there as a comment or task. ClickUp sends an automatic confirmation of receipt to the customer, which contains the email address of the newly created task in the “Reply to” field. If the customer now replies to this confirmation, their email ends up directly as a new comment in the associated ClickUp Task instead of creating a new, separate task. --- Thank you for reviewing this important feature. We're convinced that this extension would make ClickUp even more valuable for many teams.

Please add the functionality to integrate a shared outlook inbox with the email integration ClickApp

What I’m looking for is similar to what’s currently available with comments. As you know, I can send a comment without opening the task. I would like to have the same functionality for sending emails—being able to send an email directly from that view, without needing to go into the task itself. Since sending emails is currently part of the same feature as comments—meaning that to send an email, you have to go into the task and use the comment section where the email option is available—it seems like it would be a relatively simple update to enable that functionality in the task overview as well. Let me know if this is something that can be implemented.

You guys have a ton of stuff i've seen better done in other apps right but as a company we agreed with with put faith in ClickUp until the end of June. more delays to Outlook integration will be a customer lost. We've built apps in an afternoon that can work with Outlook

There is currently no built-in way in ClickUp to lock or disable the "Regenerate" button for the Email to List feature to prevent accidental regeneration of the email address. The regenerate function is always available to users with the appropriate permissions on the List or Task, and there is no setting to restrict or lock this action. All members with access to the List or Task can view and regenerate the email address. We have seen two business-stopping issues because someone accidentally clicked it. Alternatively simply put a center modal pop-up in warning them about what will happen and forcing them to say "yes I want to change the forwarding email".

The emails I get from ClickUp could use some improving. When I receive an email from ClickUp it says my company's name in the "From" section, which is not helpful information. Ideally, it says "ClickUp - [inbox, chat, reply, etc]" Emails come in center aligned. For a short email, this is fine, but for long blocks of text, this is an accessibility issue. Blocks of text should always be left aligned. 2.1 links or @person seem to be a very light purple that isn't very accessible as well.