Feature Requests

Kajabi integration

The goal of this initiative is to enhance ClickUp with core IT Service Management (ITSM) features that would allow enterprise IT teams to use ClickUp as a full-service operations platform — comparable to tools like Jira Service Management and ServiceNow. Currently, ClickUp is an excellent platform for task, project, and product management but lacks key ITSM functionalities required by enterprise IT departments. Implementing these capabilities would allow IT and operations teams to manage incidents, service requests, problems, changes, and assets directly in ClickUp without the need for external tools. Objectives: Enable ClickUp to serve as a centralized IT operations hub for enterprise environments. Provide functionality aligned with ITIL/ITSM standards. Improve integration, automation, and service delivery workflows for IT support and infrastructure teams. Key Areas of Development: Incident Management – Allow creation, categorization, prioritization, and tracking of incidents with SLAs and escalation rules. Service Request Management – Implement service catalogs and request fulfillment workflows. Problem Management – Add linking between incidents and root cause analysis tracking. Change Management – Include approval workflows, impact assessment, and change scheduling. Asset & Configuration Management (CMDB) – Support asset tracking and relationships between configuration items. Knowledge Base Integration – Provide internal knowledge sharing for agents and users. Portal / Ticket Submission Interface – Build a user-friendly front-end for submitting and tracking tickets. Automation & Reporting – Support SLA dashboards, automated routing, and performance metrics. Expected Outcome: ClickUp becomes a competitive alternative to Jira Service Management and ServiceNow for IT organizations. Increased adoption among enterprise IT teams. Reduced need for external ITSM tools and improved cross-departmental alignment within ClickUp.

Today we have many client using the Zoho Workplace, using the Zoho Tools like a CRM, Begin, so if has a way to integrate the clickup and Zoho Workplace like the Google Workspace its will be a advantage from other competitors. So this is a feature we glad used in my clients with zoho workplace.

We would like the option to have subtasks retain the custom ID of their root parent task but add some kind of numbering to identify that it is a subtask of the parent task and to help us identify at what level the subtask is. For example, if the parent task is SALES-1, a subtask under this task might be SALES-1.1 and a subtask under that subtask may be SALES-1.1.1, etc. This would be beneficial to many of our team members who receive requests but need to tie those requests to another specific subtask in another space. For instance, they receive a request that work needs to be done on subtask RRR-1234. As part of their workflow, they have to currently navigate to RRR-1234 and then traverse up the subtask chain until they get to the parent task where they then link their request to it and the subtask mentioned. When they have a lot of requests coming in this can take a lot of time just to look up parent root ID numbers.

Please allow us to alphabetize the Checklists in Tasks. And add the ability to easily reorder. The reorder handles are present, but on my computer, these do not work.

There are a lot of great ClickApps like "duration" and "skip non-working days" but because some clickapps can only be applied across and entire organization rather than per workspace or space, an organization is unable to implement the ClickApps to specific locations that would benefit them because they would negatively affect other locations within that organization.

We can set a month view on the workspaces' calendar views, but for some reason the Calendar ClickApp (as ClickUp Brain calls it) only has "Day", "4 days" and "Week" views. I feel like the clickapp should have parity with the workspaces views. (also there's a "Send feedback" button, but all it does is download a big json file)

I would like to be able to create an action after setting the sprint points. example : when sprint point is set (or modified), change the status

Currently the Skip Weekends ClickApp is handy, but only for tasks spanning multiple weeks. But as someone whose job entails doing multiple tasks in a day, it would help immensely if ClickUp could add this functionality to single day tasks (tasks with the same Start & Due Date) so that due dates do not fall on weekends–where staff obviously cannot work on said tasks. This would really help cleaning up Workload view and for realistic capacity tracking of employees for managers.

Is it possible for subtasks to maintain their original hierarchy with the main task, even after being moved to another folder and then back to the original folder? This would help maintain the organization and structure of tasks as they move through different stages or folders.