Disable Threaded Comments but keep Chat
completed
Ezgi Connard
We're having a lot of difficulties caused by Threaded Comments. Our clients are complaining about missing comments and feeling overwhelmed by it, and they're right! We really want our clients to use ClickUp for the ease of project management instead of email or bunch of other IM apps, but this makes it really hard to convince them to stay. You might ask why not disable threaded comments then? Well because for some reason it's tied to Chat function, and Chat is an integral part to us!
ClickUp gurus, could you please make these 2 functions independent from each other? Thanks.
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Brendan W
updated the status to
completed
We're excited to share that you can now disable the "Threaded Comments" ClickApp, but still keep Chat enabled in your Workspace!
You'll notice past threads are still viewable but can no longer receive a new reply.
We're also about to ship a new way to "reply" in-line - so stay tuned for that too!
Tim Jasper
Brendan W probably too much to ask for, but it would be good to have threads off in comments, but still on in chat. I don't hate threads, I just don't see the point in task comments, which i already consider a thread.
Brendan W
Tim Jasper: Thanks for the feedback! To be transparent, that isn't something we're going to explore at this time, but please share your feedback on Canny so others can chime in.
R
Ruud
Brendan W I do agree with Tim. In chat there is no way to group/cluster your conversations, in task there already is, it is the task (or subtask).
I will ask the team what they prefer, this option enabled or off. I'll share the feedback. I wasn't a fan of threads in tasks because they just make the discussion harder to follow.
Maybe the 'in-line' option resolves it, we'll see.
Brendan W
Merged in a post:
Turn on/off threaded comments in ClickApps separately for tasks & chats
Gion-Per Marxer
At the moment if we turn off threaded comments in ClickApps it turns it off entirely and hides all old replies.
It would be great to be having separate settings to turn it on/off for task comments and regular chats.
We'd like to keep it for regular chats but i think for tasks they're just causing confusion because their collapsed instead of expanded which should ideally also be an option like stated in this request.
Brendan W
Merged in a post:
Allow disabling Threaded Comments on tasks independently from Chat
Rick Janssen
Currently, the Threaded Comments ClickApp cannot be deactivated when Chat is enabled. This forces all task comments into nested threads with no option to use a flat comment stream. Please decouple these two features so workspaces using Chat can still choose whether task comments are threaded or flat. Many teams prefer a linear comment history on tasks for readability, while still wanting Chat for real-time communication.
Tim Jasper
Brendan W any movement on this please?. Threads on task comments seems counterintuitive and cause a lot of confusion, particularly in the inbox . A task is a ‘thread’ so doesn’t need actual threaded comments. Surprised there aren’t a lot more requests on this. Thanks
Brendan W
Tim Jasper: Great timing! I just marked this post completed, check out my comment seperately from this thread!
Tim Jasper
Thanks Brendan W . It would be great to read task comments in the inbox, directly in the task activity area. Currently you have to click the item in inbox, but then click activity tab, in the task details before you can reply inline in the inbox. Too many clicks! Should be read/reply in one click (or even none). Thanks !
Brendan W
Tim Jasper: Thanks for the feedback!
Katy R. Pent
I'm so bummed we cannot do this yet. I am trying to work on some things with my agents. I want to chat with them, but we have turned off chat in our workspace to spare sanity (the threaded comments have people completely lost). Because of that, I have this very small space to work with my agents. I tried communicating via a task, but found out that my agent was not tracking with his or my comments previously in the task, so I have been wasting weeks of work. Please, please give us the option to have chat without the threaded comments. 🙏🏻 Soon!
Brendan W
Katy R. Pent: Hey, there! We're definitely exploring this as an option, stay tuned!
Katy R. Pent
Brendan W Thank you. I found out recently that a conversation I had with one of my agents in a task was not being remembered by the agent. We were going around in circles. I finally asked him why he wasn't remembering what he had said the day before. That's when he explained that he does not have that capability. We have moved it to a DM, but it is SO hard to find conversations in there, since it all stacks and I cannot open up the chat section in it's own space, but have to keep the screen divided between the thread on the left and the comments on the right. I love agents, but I wanted to just emphasize how much bigger an issue this is than just the workspace's decision to not turn on chat. Thanks for hearing us. :)
Brendan W
Katy R. Pent Thanks for the feedback and yes, definitely hear you on how we can improve this!
Brendan W
Merged in a post:
Allow Threads to be switched off without losing Chat
James Tyrer
Brendan W
Merged in a post:
Want to turn off threaded comments in #Chat feature
Juliana Meyer
We should be able to turn off threaded comments in chat with the ClickApp for threaded comments
Brendan W
Merged in a post:
Stop Threading all Responses
Nathan Boyer
In both Chat and Comments, replying from a notification creates a new thread. This should not be the default behavior. This nesting hides information behind small UI elements and extra clicks. On many occasions, I have pestered someone for a response that was already given in a hidden thread.
I had the Threaded Comments ClickApp turned off previously because it was causing more headaches finding information and following disjointed conversations across threads than its supposed organizational benefit. However, I want to be able to use the Chat ClickApp which
requires
the Threaded Comments ClickApp for some reason. (Our team is small, and we don't have that many messages on a given task/chat to warrant threading.) I'd prefer an option to turn threading off entirely, but at least stop making it the default behavior when addressing notifications.
Brendan W
Hey Nathan Boyer! Thanks for the feedback and for creating a post on Canny.
If threaded comments were disabled, but you could keep Chat on, would you want to quote reply to previous messages, like what Discord, Google Chat, WhatsApp, etc. allow you to do?
Nathan Boyer
Brendan W No, not by default. Just add the new message to the bottom of the main, top-level Activity feed. Keep it simple for small teams like a group text message. We typically have only 2-3 people engaged on a given chat/task, so there is no need for spaghetti threading. Quote replies would be a nice feature, but only if I specifically ask for it e.g. by right clicking on a previous comment.
Brendan W
Nathan Boyer: Yup, that's the idea, you'd have to manually choose to quote. Otherwise, you're just replying to comments in the main feed!
Brendan W
Merged in a post:
Threaded Messages should be Opt-In
Nathan Boyer
Replying to Chat and Task Comment notifications in Inbox defaults to creating a new thread. It should really default to replying in the existing stream! I should manually choose to create new threads; I never want ClickUp to do that for me.
I really wish I could disable Threaded Comments entirely, but it is required with Chat for some reason. It is dumb to make a whole new thread just to reply "yes" to someone, especially when the threads hide information behind another click. I understand what Threaded Comments tries to solve, but in small teams they are usually more harm than good. Let me decide when to use them.
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