Feature Requests

We want to make ClickUp Chat our main internal messaging tool. The blocker is that it's a closed room. In Slack and Teams, third-party AI assistants like Claude and OpenAI dots can join channels, get @mentioned, read the thread they're in, and reply natively. ClickUp Chat only works well with ClickUp's own agents. Teams that use more than one model have to keep Slack running just for their AI workflows, so we end up with two chat tools. What we're asking for: Chat bot/app platform: third-party apps can be installed into a workspace and added to channels and DMs as bot users with their own identity and avatar. @mention and event triggers: bots receive message, mention, reaction and thread-reply events, like Slack's Events API. Native replies: bots post into threads with rich text, attachments, and streamed or updated messages, not just one-way webhooks. Scoped context access: admins grant bots access per channel to read history and linked tasks and docs, using the permissions we already have. Admin controls: an allowlist of approved apps, per-channel install, audit logs of bot activity, and a way to revoke access. Interop with Super Agents: external agents and ClickUp agents can work in the same thread and hand off to each other. Why it matters: ClickUp is positioning Chat as a Slack replacement. For AI-heavy teams, Slack's biggest advantage right now is that it lets any assistant in. Being model-agnostic in Chat would remove the main reason to keep paying for Slack. It would also make ClickUp the place where people and agents work together, whichever model a team prefers.

We are testing out your new chat functionality and we currently use Slack. We'd love to centralize everything in ClickUp, but one requirement for us is data retention customization. Currently in Slack, we have DMs, private channels and public channels all set to retain data for different amounts of time. From what I've read on the chat feature in ClickUp, it seems that customization is not possible and data is stored indefinitely. If this is the case, are there any plans on the roadmap to allow custom retention for each chat/channel? Otherwise, the functionality is great, this is the only missing piece for us.

Currently, when you forward an email to a channel it takes up a lot of space because the emails are essentially copy & pasted into the channel with none of the formatting, all the embedded links are exposed, and all the images, including from signatures, are made into attachments. This does not work for how modern email functions and makes the Email to Channel feature virtually useless. Most emails I would be forwarding contain threads of messages and/or content that's formatted for visual appeal. I much prefer the look and feel of forwarded emails in Slack and the poor interface on ClickUp by comparison is one of the main reasons I still have a need for Slack and underutilize ClickUp's chat features. All I need to see on the channel is the subject and maybe the first two lines of text with the ability to expand the message to view more; if there are certain types of attachments in the email (MS Office, Google Docs/Sheets, PDFs), those can be attached as well. Some people may still prefer Slack for chat, but I prefer to have all my communication tools flowing through a single platform interface like ClickUp. Please fix this when you can.

Need a chat window like LinkedIn to always have chat available when using Clickup. It happens most of the time that i want to interact with a person while working on a doc/ticket and it becomes very difficult to switch between chat and the working screen again and again

Slack, through Zapier has a "Request Approval" action where a workflow will send a slack message and the user will click "Approve" or "Decline" to affect a possible workflow. (Very useful for AI driven automations that still require human approval). It's the only reason I still use Slack at the moment.

I'm the project manager and like to keep everything connected. Sometimes, people send messages in the channel that should be replies in a thread. I'd like the ability to move those messages to a thread once they have been posted.

It would be useful to be able to invite external attendees - those who are not members/guests of your Workspace - to take part in SyncUp calls. Until then, Zoom (or equivalent) still has to be used.

Schedule a SyncUp Meeting with a Calendar Invite that includes the SyncUp Link.

Request for External Connections feature in Chats just like what Slack offers. This helps connect with the clients without adding them as Members or Guests. Thank You

When a user shares their screen in ClickUp, viewers currently cannot place a visible pointer or remote cursor on the presenter’s screen. Add a feature that allows viewers to enable a temporary remote pointer/cursor (or laser pointer) during screen sharing sessions, similar to how Slack enables participants to point and draw attention. The pointer should be visible to all participants and should optionally include a label with the viewer's name or avatar. Problem / Pain Points * Presenters need to verbally direct attention to UI elements during demos or reviews, which is less efficient and can lead to miscommunication. * Viewers cannot quickly indicate specific items on the screen, causing presenters to lose their place or misunderstand feedback. * Collaboration during live reviews, pair programming, or design critiques is slower and more error-prone without a shared pointing tool. Proposed Solution * Add a remote pointer/laser pointer feature for viewers during screen sharing. * Viewer can toggle their pointer on/off; when on, a colored cursor or laser dot appears on the presenter’s screen for all participants. * Each viewer’s pointer should use a distinct color and show the viewer’s name or avatar beside the pointer. * Pointer can be moved with the viewer’s mouse; short animated trail or pulse can improve visibility. * Presenter can control permissions: allow all viewers, allow specific viewers, or disable remote pointers entirely. * Include a simple UI control in the screen sharing toolbar to enable/disable the pointer and to request pointer control if needed. * Allow viewer annotation (temporary drawing or highlighting) with undo and auto-expiration.