Feature Requests

Dear ClickUp Team, I am extremely dissatisfied with unauthorized charges made to my credit card: $23.74 on June 7, 2025, and $1.00 on June 6, 2025. This practice is unacceptable and borders on fraudulent. Your application provided no prior notice that a simple action, such as inviting someone, would result in unexpected automatic charges. I demand an immediate and full refund of these charges, as I neither recognize nor accept this arbitrary billing. This situation has caused significant discomfort and a complete loss of confidence regarding financial security when using ClickUp. The lack of transparency on your platform regarding additional charges is unacceptable. I expect an immediate and definitive resolution to this issue and strongly recommend an urgent review of your platform’s notification and billing policies. Sincerely,

Currently you can only pay with credit card. Since I don't have one, I can't upgrade. Please add more payment options such as Paypal!

I appreciate that ClickUp allows us to assign limited access roles to certain users. However, even with restricted permissions (access to only specific lists, folders, or spaces), these users are still being charged at the full member rate. It would be incredibly helpful if there were a pricing tier or structure that reflects their limited use. Many of these members are collaborators who only need access to a small portion of our workspace and don’t require full functionality. A more flexible pricing model for limited-access users would make ClickUp much more sustainable for teams with part-time collaborators or occasional contributors. I hope you guys consider this! :)

I am the only one on my team that uses the AI tool. I'll be losing it next week because no one else on my team uses it, so the company doesn't want to pay for it. I would pay for it myself out of pocket to keep the feature for myself, but since it is a workspace feature, I cannot do that. I think this is poor planning. For companies like mine where there is one person that acts as the ClickUp administrator and could have many other users that don't use apps or even know what they are, what should the company be charged PER USER for apps that only one user takes advantage of?

If you have a license where for example you only have 100 Workload views, there is currently no way of knowing how many you have left so you can budget if you need to upgrade. I think this should be visible so you can adjust accordingly.

Nowadays we can pay anything with crypto. Why not ClickUp?. You can use service payments like Uphold, Binance, Coinpayments, crypto.com for name a few of them.

As per new RBI rules, Indians aren't able to pay via their card for recurring payments unless that application is using new tokenized system. Please give some India specific payment options like UPI or comply with RBI rules. You may be losing a chunk of Indian customers due to this reason. It's difficult to pay you and using your services. PayPal should be an option as well.

It's unreasonable to have to reach out to customer support and then be escalated to another team in order to turn off my auto-renew subscription when that is a basic functionality most platforms allow customers to manage on their own. If I want to pay for a year's worth of a subscription and then turn off the auto-renew, as a consumer, that is my right, and I shouldn't have to jump through hoops to do something so fundamentally basic in billing. Turning off auto-renew should be just as easy as it was to subscribe in the first place.

So I use Clickup for an organization that doesn’t make money. And I pay for it for 4 users. The other users have said they will pay some. It would be nice to add the ability to add more than 1 card on file and then it just splits the cost up evenly between all the cards. So everyone can pay their share instead of one person paying for it all and either paying for it all or having to track down the money for it. So just be able to add multiple cards and then however many cards are added it divides the cost between all the cards on file. Hope this makes sense.

Good morning, We received a charge in the month of April in the amount of US$ 339.53, but no changes or additions of users were made to justify such a charge. Can you tell us, please, what changes caused this charge?