Feature Requests

I want the ability for my support team to submit a task/ticket by using a prefilled form, but on the form they cannot add tracked time to the ticket. It would be A LOT EASIER if they could log the task using the form and track their time before submitting the form. Right now, we have to create tasks using the form, but leave them as "To Do" or InProgress and then go find the task to add tracked time to it, then set it to completed. Our team uses clickup to track support tickets, quick tickets are completed within 5-10mins and the user needs to log the ticket using our click up form for time tracking and support tracking. The process is so cumbersome right now, having to use the form link, then open click up, navigate to the ticket list, find the task, add the time and complete it. If we could just submit tickets right from the form, and have automations assign them to the person who submits it, the task can be created and closed right from the form, but it NEED time tracked assigned to it as well!!! Please send help. We're tired of doing the workaround.

My company and I have been using ClickUp for the past few months, and overall we love the flexibility and systems it provides. However, one major pain point for our workflow is the inability to track active time entries in real time. A large portion of our work involves ad hoc requests, troubleshooting, and investigations. Currently, the only way to see how much time a user has spent on a task is after they stop the timer and finalize the time entry. This creates a challenge because many of our tasks are time-boxed to a specific number of billable hours. As I’m sure many people can relate to, when you’re deep into debugging or resolving an issue, it’s very easy to lose track of time. This can create real business impacts for teams that work under contracts or fixed-hour agreements. For example, if a client only approves a certain number of billable hours for a task and we exceed that limit without realizing it, we often have to absorb those extra costs ourselves because we were unable to notify the client in time. What would be incredibly valuable is a way to monitor tracked time while the timer is still running and trigger automations based on progress toward the task’s time estimate. For example: * A configurable automation that triggers when a technician reaches 90–95% of the estimated time for a task * An in-task warning, notification, or tag indicating they are approaching the time limit * Optional reminders prompting the technician to document notes, update the client, or request approval before exceeding the allocated hours I found a request from 2024 mentioning automations based on “time worked vs. time estimate,” but that does not fully solve the issue if the work is completed in a single continuous time-tracking session. The key missing piece is visibility and automation tied to active running timers, not finalized entries. I imagine we are far from the only team that would benefit from this feature, especially for MSPs, consulting teams, contractors, and technical support organizations that rely heavily on time-boxed work and billable-hour tracking. If there is already a way to accomplish this, I would genuinely love to learn about it. I’ve searched through ClickUp Brain and current documentation but have not found a solution that supports real-time monitoring of active tracked time.

My company spends a lot on different software tools, so we’re always looking for ways to simplify our tech stack and keep everything in one (or a few) place(s). That’s one of the reasons we love ClickUp, because it can do so much. One area of our business we’d love to move into ClickUp is time tracking. The current feature seems helpful, but there are a few limitations that make it hard for us to replace our existing time tracking tool. Limited Admin Control I know admins can set team capacity, which is great. What we’d really love is the ability to control which spaces, folders, lists, or even status' our team can track time against. Right now, when someone starts a timer from the pinned timer or the time tracking section, they see every task they have access to. This means they have to search or filter through lists of tasks to find the right one. Even tasks in Spaces where time tracking is turned off still appear. It would be amazing if admins could choose specific status, folders, or lists that are available for time tracking. For example, we’d love to create one space with the recurring tasks our team tracks every week and have only those tasks show up when logging time. That would make the process for our team, who isn't very tech savvy, so much easier. Custom Date Ranges for Reporting Our payroll is based on specific date ranges, and we need to be able to review time logged during those exact periods. For example, if payroll runs from the 1st to the 15th of the month, we’d like to see all time logged by each team member during that timeframe. We use this information to process payroll, understand team workload, identify who may need support, and calculate our hourly costs by client. We’d love to use ClickUp for time tracking, and these updates would make it a little easier for us to fully move more onto the platform.

I can create time entries using the click up api for anyone for whom I am allowed to create/edit time entries, but the MCP server doesn't have assignee available to it when it creates time entries. can you add it so the MCP server can add time entries for another person? just like the api can?

Clickup is amazing. To make it even more amazing, I would like the option to have the timesheet or at least the reporting dashboards for time entries to permit rounding up to the nearest tenth of an hour.

It would be great to have the option (custom for each list), to do time rounding on all time tracked in that list. For example, i have support tickets and they get 1 hour per month of my time, but each 'task' is minimum 15 mins, so say i start tracking and it only takes me 5 mins to complete, i want it to show as 15 mins when they look at their dashboard of time spent this month. (not 5), so the time should 'round up' to 15 min in this case. Like they allow in https://www.withmoxie.com/

I have a contractor whom I pay biweekly, and he tracks time as time entries on tasks. There's currently no way to add a "paid" tag to all tasks in a view or timeframe, so it's tedious to add a tag one by one. Add support for bulk apply to a group of time entries or all time entries in a date range.

Time tracking doesn't appear to be working in the mobile work view? Other fields e.g. STATUS are editable. Help! This is the sole purpose of why we are wanting to use ClickUp

Summary: Allow users to set a Workspace or Personal preference for the Default Time Tracking Unit (Minutes vs. Hours). Problem Statement: Currently, the ClickUp time tracking input defaults to Hours (h) if no unit is specified. For users who primarily track smaller, granular tasks in Minutes (m)—such as technical support, brief advisory calls, or system checks—having to manually type "m" after every entry (e.g., "90m") is a repetitive friction point. Entering "90" currently auto-completes to "90h," which can lead to significant reporting errors if not caught immediately. Proposed Solution: Introduce a toggle in Workspace Settings > Time Tracking (and a personal override in My Settings) that allows users to choose their preferred default input. If set to Minutes: Typing "90" would automatically log as 90 minutes. If set to Hours (Default): Remains as the current behavior (90 hours). User Benefit: * Efficiency: Streamlines daily task logging by reducing keystrokes. Accuracy: Prevents massive inflation of time-tracked data caused by accidental "hour" logs for minute-based tasks. UX Alignment: Better supports consulting and technical roles where sub-hour tracking is the standard operating procedure.