Feature Requests

We are testing out your new chat functionality and we currently use Slack. We'd love to centralize everything in ClickUp, but one requirement for us is data retention customization. Currently in Slack, we have DMs, private channels and public channels all set to retain data for different amounts of time. From what I've read on the chat feature in ClickUp, it seems that customization is not possible and data is stored indefinitely. If this is the case, are there any plans on the roadmap to allow custom retention for each chat/channel? Otherwise, the functionality is great, this is the only missing piece for us.

a feature enabling users to see message read receipts

Problem In ClickUp Chat, when I want to reply to one specific point in a long message, I have to quote the whole message or copy-paste the text manually. Manually pasted quotes lose any link to the source, so readers can't see the original context, and in busy channels or long threads the original message quickly gets buried. Requested behaviour Partial quote from selection: when I highlight part of a message with the cursor, show a "Quote" action (floating button on the selection and in the right-click menu). Clicking it inserts only the selected text as a quote block in the composer. Jump to source: the quote block in the sent message is clickable. Clicking it scrolls the conversation back to the original message, briefly highlights the exact quoted passage, and loads older history if the message is no longer in view. Details that matter Works in channels, DMs and threads; if the source is in a thread, open that thread. Quote shows the original author and timestamp. If the original is edited, keep the quoted text as sent and mark it "edited". If deleted, show "Original message deleted" and disable the jump. Respect permissions: users without access to the source see the quote text but no link. Multiple partial quotes in a single reply should be supported. Keyboard shortcut for quoting a selection would be a plus. Why This is standard in Slack, Teams, Telegram and WhatsApp. Without it, replies in fast-moving discussions lose context, people reply to the wrong point, and anyone catching up has to scroll and search manually. It makes Chat a credible replacement for Slack for teams like ours.

We want to make ClickUp Chat our main internal messaging tool. The blocker is that it's a closed room. In Slack and Teams, third-party AI assistants like Claude and OpenAI dots can join channels, get @mentioned, read the thread they're in, and reply natively. ClickUp Chat only works well with ClickUp's own agents. Teams that use more than one model have to keep Slack running just for their AI workflows, so we end up with two chat tools. What we're asking for: Chat bot/app platform: third-party apps can be installed into a workspace and added to channels and DMs as bot users with their own identity and avatar. @mention and event triggers: bots receive message, mention, reaction and thread-reply events, like Slack's Events API. Native replies: bots post into threads with rich text, attachments, and streamed or updated messages, not just one-way webhooks. Scoped context access: admins grant bots access per channel to read history and linked tasks and docs, using the permissions we already have. Admin controls: an allowlist of approved apps, per-channel install, audit logs of bot activity, and a way to revoke access. Interop with Super Agents: external agents and ClickUp agents can work in the same thread and hand off to each other. Why it matters: ClickUp is positioning Chat as a Slack replacement. For AI-heavy teams, Slack's biggest advantage right now is that it lets any assistant in. Being model-agnostic in Chat would remove the main reason to keep paying for Slack. It would also make ClickUp the place where people and agents work together, whichever model a team prefers.

Feature Description: We would like to request an integrated, direct messaging feature within ClickUp to allow employees and managers to communicate seamlessly without relying on external messaging apps. The Problem: Currently, relying on external apps creates friction and separates communication from where the actual work happens. More importantly, when workspace notifications (like task assignments, comments, and mentions) are bundled together with general chat notifications, it becomes extremely difficult to distinguish a critical new task from a routine message without constantly opening the application. Suggested Solution / Analogy: Similar to how Meta separated Messenger into a standalone app from Facebook because of high messaging volume, ClickUp would greatly benefit from a dedicated communication layer or refined notification channels. This would allow users to easily separate actionable task alerts from direct messages, keeping communication centralized and preventing notification fatigue.

Feature Description: We would like to request an integrated, direct messaging feature within ClickUp to allow employees and managers to communicate seamlessly without relying on external messaging apps. The Problem: Currently, relying on external apps creates friction and separates communication from where the actual work happens. More importantly, when workspace notifications (like task assignments, comments, and mentions) are bundled together with general chat notifications, it becomes extremely difficult to distinguish a critical new task from a routine message without constantly opening the application. Suggested Solution / Analogy: Similar to how Meta separated Messenger into a standalone app from Facebook because of high messaging volume, ClickUp would greatly benefit from a dedicated communication layer or refined notification channels. This would allow users to easily separate actionable task alerts from direct messages, keeping communication centralized and preventing notification fatigue.

It would be super nice if it was possible to open the chat as an overlay like with Notes for example. Right now you open a task, then someone chat you and you have to navigate to the chat, then back again. If you have thousands of tasks that takes a long time navigating to. It would be super nice if there was a shortcut in the top to the right where you could just show the chat as an overlay and chat with people without having to leave the doc, task or whatever you are doing. I know we are 20 people in this office that would love that feature.

It would be super nice if it was possible to open the chat as an overlay like with Notes for example. Right now you open a task, then someone chat you and you have to navigate to the chat, then back again. If you have thousands of tasks that takes a long time navigating to. It would be super nice if there was a shortcut in the top to the right where you could just show the chat as an overlay and chat with people without having to leave the doc, task or whatever you are doing. I know we are 20 people in this office that would love that feature.

Every channel starts with this welcome panel. I would like to be able to dismiss it. It starts with "Chat in the Channel" but then gives links to tasks and docs, which opens those views. You are sending someone away from the chat as soon as they get there? Adding people and importing slack makes sense, and opening a Syncup too. The current floating nature of pinned items, where they dissapear on scroll, then reappear, is distracting and makes the window cluttered. Have them stay put and always shown at the top, or hide them and give a reveal button or arrow.

I'm the project manager and like to keep everything connected. Sometimes, people send messages in the channel that should be replies in a thread. I'd like the ability to move those messages to a thread once they have been posted.