Too Many Clicks in ClickUp 3.0 | Task view and Inbox
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Michal Šiška
Hello, this last couple updates to the Notifications and now Task creation is absolutely horrendous. Why would you increase the number of clicks one needs to do for mundane tasks? Right now when I want to create a task I need to click Create task, then the 3 dots, then custom fields and only after that am I able to fill the custom fields. What logical reason would make you do this?
Moreover, when the last Notification / Inbox update is even worse. I need to open the Notification, then click Details, then Expand and only then am I in the task view.
Please for the love of god and everything thats holy stop adding unnecessary clicks for things that do NOT NEED them. Thank you.
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Ivan Villa
As some of you may have noticed, in your task settings, there's now a toggle to switch off the tabs and revert to a single scrollable panel. This is a personal setting, so feel free to switch it on or off—it won't affect the rest of your team. We're continuously working on more improvements to enhance the tasks experience. In the meantime, this should offer a quick way to customize your view as we keep making enhancements. 🙂
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Teresa Schultz Magilton
I want to create a task from text inside a document list I have
When I do that via the "create task" button or "Alt, ctrl, T" I get a small single line pop up where I can select the list, the due date, assignee, custom fields things like that, but I can not edit the description to add more details to the task.
I have to create the task and then open the task to access the description.
Then when I open the task I just created, the task name is repeated in the description.
Something that should be 1 step requires multiple steps and changing the window thats open. Not to mention repeating the text used to create the task in the description is unnecessarily repetitive.
Raina Ahuja
Teresa Schultz Magilton: Appreciate the feedback! Can you share more about where you're trying to create from? Are you talking about this inline interaction in list view? The task name shouldn't be repeated in the description, so if you could share some more information about how you're encountering this, my team can look into it further. Thank you!
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Lea Bejjani
The new way to open up a task is very inconvenient.
Before, if I click on a task and it opens up, the comments in the activity, the custom fields, and the task description were available to view in one fell swoop.
Now, the team HAS TO be mindful to double-check. This wastes precious time, is inconvenient and inefficient, and I expect it to lead to a lot of miscommunication among team members, especially in fast-moving workflows.
Raina Ahuja
Lea Bejjani: Hey Lea, thanks for the feedback! Can you share more about where in the app you're encountering this double click issue? The good news is that tasks should still open up in single click, so if you could share more information, I can look into this further.
Lea Bejjani
Raina Ahuja Hi Reina, thank you for responding. I'm talking about the sidebar view of tasks. I see the value of having it as a sidebar; I do use it myself a lot. But in this view, the comments are hidden. I understand why related items are hidden like this, but comments are far too valuable not to be visible at all times when opened.
Raina Ahuja
Lea Bejjani: Let me know if you've already explored these options, but have you tried some of the alternative view modes? These are accessible in the top right of tasks. Modal and full screen should hopefully get you what you're looking for!
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Jenni Skarsten
Custom Relationships are practically hidden in the new task view. I have seen very little improvement with the new UI. I would say a degraded experience actually.
Raina Ahuja
Jenni Skarsten: Hey Jenni, appreciate the honest feedback. I'd love to learn more about what you're running into. When you mention Custom Relationships feeling hidden, how were you previously interacting with them? There have been quite a few changes in how things are organized in the new task view, so want to make sure I understand exactly where the friction is for your workflow. Thanks!
Jenni Skarsten
Raina Ahuja I use custom relationships to link items within our task hierarchy. In the screenshot below, you can see that this task is related to a User Story. That is the parent task and is the single source of truth for all tasks related to it. However, the way that the UI loads, it looks like there no related tasks. In fact, it explicitly says so. If I didn't see the "1" next to user story (which is greyed out and looks deactivated), I would never know that a relationship actually exists.
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Raina Ahuja
Jenni Skarsten: Got it! This is super helpful feedback. We are currently exploring ways to improve this UX, including surfacing custom relationships upfront when there are no linked tasks/docs. I'll keep you posted!
Brendan W
Merged in a post:
3.0 Notification page Bad UX
Robson Barros
In ClickUp 2.0 I could see the content of the tasks on the notifications page, making it easy to judge the relevance of the work and easy to interact with those contents. In 3.0 I can't, they add an extra step to see what's inside, and this really slows down my productivity. Bad UX decisions go against design principles of making the user's life easier.
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Lynda Kane
Make the side bar width adjustable - like it used to be!! Obscures our calendar now. And add back the editing of a comment facility. Why on earth remove it?
Raina Ahuja
Lynda Kane: Hey Lynda, thank you for your feedback! Can you share some more details or screenshots so I can better understand how this is working with your calendar view/comment edits?
Brendan W
Merged in a post:
Inbox 3.0 is so difficult to use—especially for clients/guests
Galen King
Does anyone else find the inbox impossibly frustrating and intuitive? It’s fine for notification alerts but when you click on a notification, it’s opened in a way that makes it almost impossible to know where you are or how you got there, and how to take action. It doesn’t seem to open the notification in the context (i.e., in the comment on the task or doc etc.) and I find myself and my guests just getting lost.
Worse, new guests tend to go directly to the inbox from their email notifications and they don’t realize there’s a whole ClickUp experience so they have no idea that they can create new chats and just reply in a thread.
Which brings me to threads. Replies to comments are so easily lost and difficult to find or even see in the first place.
Is it just me? Am I missing something?
Brendan W
Merged in a post:
Make Inbox faster, friendlier and more functional.
LBell
TL;DR: Inbox should have breadcrumbs, and simple way to open the full task when you click on it.
99% of the time, I'm either clearing a notification (currently easy to do) or need to look at the full task to grok what's going on and follow up on the notification.
Neither of the two available Display Modes (full screen or inline) get me what I need, and I have to click AGAIN to open the task every time.
In fact, the display modes just cause confusion as the screen jumps around, and I'm never sure if I'm on the next notification, or the current one, or what's going to happen next.
Please provide the option to simply OPEN FULL TASK when I click the notification by default (and still let me click unread, snooze, or clear).
Ideal inbox that is actually useful included below.
Similar requests:
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Trevor Maxwell
I would like the legacy reminder system back please.
The current workflow that I use with the legacy reminders was:
- I had a task, and I created a reminder for the next day.
- This provided a list of things I needed to look at that day.
- I did a couple of steps for that task, and then moved that task to the next status, which was something I had to look at the following day.
- So, I would snooze the reminder by one day.
-My list would slowly get smaller throughout the day until I was finished all my tasks.
This does not mean that I would close the card. I just needed a reminder for which day I should look at it. A lot of times, if I was requesting another teammate to review the card, I would update the status accordingly, and I would set a reminder for myself three days out in case that employee missed the status update they get in their inbox. I would follow up with them to make sure things get done in a timely manner. Again, the reminder list is a nice list of everything that I need to take care of for me specifically on that day.
Currently, the way I have to do this now with the new system is set a start date for a ClickUp card so it shows up in my list, and then keep changing the start date to get the same results. This is clunky and not ideal, but the only way that it works currently.
I used to be able to move reminders with an icon on the right side without going into the clickup card.
Georg Martinka
Oh wow, ClickUp 4.0 is here — the long-awaited update… and the Inbox still doesn’t support the one basic feature we’ve been hoping for.
Still 5x more clicks (compared to 2.0)
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Trevor Maxwell
Georg Martinka I agree I came on to request the legacy reminder system back at least .
Georg Martinka
Anthony Raad is it possible to have an update on the progress? Status "in progress" is since about 18 months. Thank you.
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