Too Many Clicks in ClickUp 3.0 | Task view and Inbox
in progress
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Michal Šiška
Hello, this last couple updates to the Notifications and now Task creation is absolutely horrendous. Why would you increase the number of clicks one needs to do for mundane tasks? Right now when I want to create a task I need to click Create task, then the 3 dots, then custom fields and only after that am I able to fill the custom fields. What logical reason would make you do this?
Moreover, when the last Notification / Inbox update is even worse. I need to open the Notification, then click Details, then Expand and only then am I in the task view.
Please for the love of god and everything thats holy stop adding unnecessary clicks for things that do NOT NEED them. Thank you.
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Ivan Villa
As some of you may have noticed, in your task settings, there's now a toggle to switch off the tabs and revert to a single scrollable panel. This is a personal setting, so feel free to switch it on or off—it won't affect the rest of your team. We're continuously working on more improvements to enhance the tasks experience. In the meantime, this should offer a quick way to customize your view as we keep making enhancements. 🙂
![](https://canny.io/images/9a1456773a205c98748f985e5054390b.png)
Anthony Raad
We're exploring the idea of a feed-style inbox to help you manage your communication and get the most relevant information for you inside ClickUp. Please take this 5-minute survey to share your thoughts!
Sebastian Oschatz
Anthony Raad no. Please fix the task view first
Anthony Raad
Sebastian Oschatz thank you for your feedback here. This is just one of our many efforts to improve Inbox and Task view. That being said, I’d love to hear more about your specific feedback with Task view and how it can be improved. Are you up for a 15-minute call?
LBell
Anthony Raad Talk of an algorithmically sorted or prioritized "smart" feed makes me nauseous. Is anybody asking for this? Or is it just something Clickup is hoping it can slap an "AI" label on because that sounds futuristic? The Inbox should be simple and dependable: show me what happened in order, and let me decide if I want to filter certain things out of it.
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Sam Miller
Anthony Raad We don't need another view, we need the ability to navigate spaces, folders and tasks more efficiently. Having the spaces separate on the left bar allows us to jump between spaces quickly rather than spending half the day scrolling up and down past hundreds of folders.
Anthony Raad
LBell This is great feedback, and I've passed it along to the team. A feed-style inbox is just one of the routes that we're exploring to address the challenges we've heard from customers
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Heather
Anthony Raad Sorry. I started the survey but I don't actually use the inbox so I don't have answers to some of the questions and can't skip past them. The only notifications I get are where I've been manually re-assigned to a task. Exactly how I like it. We use clickup as a task management tool only, not even really collaboratively, but so that if someone is off unexpectedly, we can see what would have been on their radar and take care of anything urgent. Task view is where my issues are too.
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Thomas Ikemann
Anthony Raad I remember you (not you in particular) have asked for feedback to the inbox a few month ago and the feedback not only I but alot of the people here was, that the information you receive in the current inbox does not show enough context (it is really isolated, which the feed might fix) AND navigating to the actual task is too lenghy (when clicking on the message in the inbox, you should be in the task view right away instead of being in a "semi task few" and then having to click on the link to the task other time).
In case a personal conversation helps you, I am always up for a short call. :)
Filip Zdunczyk
Thomas Ikemann I'd love to see the problem of "navigating to the actual task is too lenghty" finally adressed. "semi task view" is something I'd like to completely turn off. This is a great nuisance for me and I don't see it even acknowledged in ClickUp responses.
Anthony Raad
Thomas Ikemann thanks for articulating this, it's really helpful feedback. I'm looping in Brendan Wolfe, who owns this product area. I'll leave next steps and timing up to him, but we'd love to have a follow-up to dive into this!
Brendan W
Thomas Ikemann Filip Zdunczyk Thanks for the feedback guys! Yes, having the Inbox be the "backwards" layout if you will, where details are on the right and activity/comments are on the left, is something we're looking to improve with future changes to Inbox. We're also going to keep addressing and improving navigation out of Inbox too!
You can also close the right (Details) sidebar if you don't want to see it on your Inbox, pictured below. We remember this and don't open it again unless you manually press the "Details" button on each row in your Inbox.
![](https://canny.io/images/95729cec24dcd294e8ffc4a86ca93acc.png)
Filip Zdunczyk
Brendan W Hello, thanks for reply. I have an impression that we don't understand each other, though. You speak about additional side panel of Details and some changes to Inbox layout (which are not clear for me but still don't feel like a solution for the problem that annoys me). At the same time I feel I have similar problem with INBOX as Thomas Ikemann and Michal Šiška, which is not being addressed (not even mentioned by devs - feels either not understood or omitted on purpose).
When I am in Inbox (desktop app), I see a list of notifications, chronological and grouped by task, that's fine.
CURRENT BEHAVIOUR:
- I click on a task name in notification
- I am redirected to a summary of notifications for this task, which we called "semi task view" (with a possibility to open task details in side panel). This view is of very little use for me, I need to check the changes in the task anyway.
- I click on a task name again
- I am finally redirected to task page.
EXPECTED BEHAVIOUR:
- I click on a task name in notification
- I am redirected to task page.
- (Separate button to expand notification history/details if I need to scan it.)
Currently every notification requires an unneccessary step to open the task. I'd like an user friendly way to go directly to the task.
Even in the inline display option, this step is required. The behaviour of clicking on the task title changes - at first it expands notification, later it links to the actual task.
Possible solution could be having the title ALWAYS link directly to the task, while clicking on different parts of the bar could expand it and show the notification history (the "semi task view").
Unless I'm missing something and there is actually a way to skip a step and go directly to task page from the notification list?
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Thomas Ikemann
Filip Zdunczyk Brendan Wolfe I 100% agree! The "semi task view" step is just completely unnecessary, does not add extra value and is one more click for every notification. Clicking on the notification should ideally bring me to the actual task view right away.
Btw, did you notice: When you are in the "semi task view" and you want to go back to the inbox, you either have to click on another menu item like front page or documents OR to click on the "back" button in the top left of the "semi task view" because pressing on "Inbox" does not do anything when being in "semi task view"? Thats just yet another unnecessary step (I usually try to click the inbox button because it is easier to hit and find then the tiny back button next to the task name).
Also:
When being in the actual task view and I see teammates commented on a comment and I clicked on "Show X replys", I am always annoyed that Clickup does NOT add the replys to the very same view I am already in. Instead, Clickup opens (we are going crazy now) a sub view (wanna call it "semi comment view"? haha) yet another dimension in which I can only see the actual comment + the sub comments. If I want to see all comments again, I need to click the tiny back button next to the AI summary.
That's all for now. Gonna Add to this in case I come up with other things I feel are confusing/not intuitive.
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Yaritza Corsino
Brendan W The task view feels cluttered especially all the empty fields that aren't utilized. As well as a lot of unused space as marked in yellow. It would be great if you could condense the property fields under one straight line directly under the task.
And move the "Write in AI" symbol (that's clickable) at the end to condense the description box to one line instead of two.
Lastly it would be great if you could use an eye (to turn on/off visibility) next to all the fields that we would like hidden.
![](https://canny.io/images/9cf7a31603d9cbe7a3f721a0b53161ca.png)
![](https://canny.io/images/1ceac4662848917e3c87034a32077955.png)
Georg Martinka
Anthony Raad Hi may I use your Calendly link as well? I would love to politely and constructively share some thoughts about the inbox.
Anthony Raad
Georg Martinka Yes definitely, would love to discuss your thoughts. Please grab time on the calendly!
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Thomas Ikemann
Anthony Raad I would schedule myself a short block with you too if you dont mind?
Just today I were like "Hey, I have tasks to my coworkers and would like to add a view for this to my front page...not possble after 10 minutes of trying it out".
Would love to share some things with you too! :)
I set a meeting for tomorrow, our work times are just totally off but that is fine^^
Darren Litchfield
Filip Zdunczyk THIS!
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Jose Arenas
Estoy de acuerdo con los cliks, como tambien despues de editar cualquier campo o cargar un archivo hay que dar otro click afuera para poder salir del campo que se esta actualizando, por eso se llaman ClickUp?
Christine Lugosy
I'm not exactly tech-savvy. I have neither the time nor the inclination to click everywhere to figure out how to pick and choose what I need to see and not see in this not so user-friendly platform.
I'm not even sure whose message I'm commenting right now. This window is very confusing.
To Ivan's post, I keep clicking on that button and nothing happens in the task panel. Or in any task panel. And I can't find the bloody switch to merge all the notifications into the Inbox vs having them split into Important and Other.
Thanks
Ivan Villa
Christine Lugosy This update was specifically for the task view, not the inbox. Sorry for the confusion—this thread is a bit messy since it's addressing two different areas of our product. We will probably split out the Inbox specific requests
Ivan Villa
As some of you may have noticed, in your task settings, there's now a toggle to switch off the tabs and revert to a single scrollable panel. This is a personal setting, so feel free to switch it on or off—it won't affect the rest of your team. We're continuously working on more improvements to enhance the tasks experience. In the meantime, this should offer a quick way to customize your view as we keep making enhancements. 🙂
![](https://canny.io/images/9a1456773a205c98748f985e5054390b.png)
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WT
Ivan Villa Thank You, I give CU credit for correcting this. However, I hope that CU has absorbed the larger message from the customer base: New features impacting tasks should come with the ability to set a default behavior, and the ability to turn them off.
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Levi Bretz
Ivan Villa This is great. Next step, add a custom fields button so that when you've scrolled down past the custom fields, you can click the button to jump back up to the top. Also, I liked the design shared originally for the data strip better. I can already here some people on my team tell me they don't understand the icons and would prefer the name of the task section. https://t333.s.clickup-attachments.com/t333/70500f93-eed0-4428-bd83-ec4290ed0c2c/Export-1705092876843.gif?view=open
Georg Martinka
Ivan Villa Thank you for the update
The details are not relevant in the flow of working. the ACTIVITY is. Can you make the Activity Tab standard in the Task view. (as it used to be in the golden era of Version 2.0) thank you <3
![](https://canny.io/images/29dfa1303f39e66e942ecfe0918de2d1.png)
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Stefan Wirth
Georg Martinka Einiges an upsell
Darren Litchfield
Ivan Villa thank you, thank you, thank you!
Kota Shimizu
Ivan Villa Thank you!
Mariana Irazu
Ivan Villa very nice, thank you!
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webks: websolutions kept simple
Ivan Villa Small change but large effect! This is great :) Maybe it should be a setting in the user profile? (Can be same value effectively, but easier to find?)
Laura Buker
Ivan Villa LOVE this toggle functionality. Thank you CU team for releasing this one!
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Nataliya Vasilyeva
Ivan Villa Thank you for the update!! That definitely helps. Hoping there's a way to make this default or to apply this across multiple tasks.
Ruud
Levi Bretz I indeed think the screenshot is better, with names and filter option. And making it generic. I wonder who would feel tabs are more logical than the above proposed design.
Plus, a user setting as mentioned makes more sense than a user setting hidden in a task. Let's clean up the interface a bit.
Ryan P. Keane
Ivan Villa Will there be an option to also have Relationships return back to the main task details with this toggle? The switching between Activity and Relationships has been the biggest bog for us, and I was hoping this new toggle would be able to put the Relationships back to where they used to be - in line with the Custom Fields and Subtasks, etc.. But we still have to click to a separate window for Relationships and can't see them at the same time as comments. Can this be added back to be able to see in the scroll of the task view?
Ivan Villa
Ryan P. Keane We're working on making task layouts more flexible, depending on whether you're dealing with a project, bug, contact, or a regular task. Nothing to share yet, but make sure to follow this thread if you haven't already: 🙂 https://clickup.canny.io/feature-requests/p/layouts-by-task-type
Sebastian Oschatz
please! Having proper relations was a HUGE reason for us to consider clickup. What a shame that this is now so hidden deep in the UI (Remember rollup fields?)
LBell
Woohoo!
I Just stumbled across this little gem of a toggle switch: "Section Tabs" on the Task menu.
Yes! Thank you!
![](https://canny.io/images/b4d3fc9455617c37b7ae7a60d8cddde2.png)
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Alice Elford
Ivan Villa Can we have the option between viewing all on one page and also separated into tabs? The tabs work really well for me as it separates the sections more and I don't have tonnes of info on tab only
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Alice Elford
I have a standard template for developing a new product - 17 sub tasks, 59 checklist points, and I use the Details tab to list the product vision statement, contact who requested it and the type of intended product. With all of this on one tab will be way to much information.
![](https://canny.io/images/a80ad009107c038899db92082dff60f9.jpg)
![](https://canny.io/images/24e598deac8e0ef1729acbb31d88f527.jpg)
![](https://canny.io/images/a880036ae6b7f7e28fe0b0435931ce63.jpg)
George Newton
Ivan Villa I love the look of the new design, but I do have one concern. Although it would be nice to see everything in one panel, will we still be able to filter to one section?
I can see that you say clicking on the counts will take us directly to the section... does that mean just scrolling to it?
Personally I think it would be nice to still be able to filter out the noise when we need to.
Ivan Villa
George Newton Great questions! We're planning to roll out this feature as a toggle, so users can choose to turn it on or off. It seems we have users with different preferences, and it's definitely a feature you need to experiment with to fully understand how it functions.
We expect to add this option sometime this week.
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Ben Spry
Merged in a post:
So many issues....
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Danielle Ramsten
Lots of wasted space and too many clicks to get anywhere, things are now hidden under separate tabs or need to be expanded just to read anything. Notifications are not good and not organized and no way to customize to what is important to our team. Again SOOOO much wasted space and about 4x the clicks just to get anything done. 2.0 was so clear and easy to navigate through. Forget about the AI stuff too - it can't tell me anything useful when things are so freaking hard just to navigate through.
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Md Ibrahim Khondkar
Ok
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Alex Nascimento
It could simplify the settings made through the menu on the right, presenting all the settings in a single menu, the existence of submenus making it difficult to find certain functions, meaning we have to make several clicks.
![](https://canny.io/images/8d4332ebcccc62cc43e2cb3f5786bf7a.png)
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