Since upgrading to the latest version, brainGPT is unresponsive
Log In
Guy Mannerings
Ankit Mishra
Whatever update went out on Windows yesterday has now caused Brain Max not to open at all.
I was on v.0106, opened it, it downloaded an update... now it won't open at all.
It does not appear in Task Manager, either, so it's not like it's running in the background. It's just not working at all.
Trying to install the v.0106 installer you sent me again does not work either - I guess because it downloads the latest update.
Ankit Mishra
Guy Mannerings - I'm looking into it. So sorry about this.
Ankit Mishra
Guy Mannerings - could you please check if you have two versions of Brain MAX app in your add/remove program settings? We could only reproduce this issue if we had two versions installed on a machine. Or if it doesn't work, then could you please uninstall the version you have and download a new version using this link: https://brain-distribution.clickup.com/windows/download.html
Kindly let us know if this works or if you continue to have this issue.
Ankit Mishra
Hi Guy Mannerings - let us know if you were able to install a new version and that it's working for you. Thanks!
Guy Mannerings
Ankit Mishra Sorry for the delay!
So it didn't actually show anywhere in Control Panel or Add/Remove Programs. - Not even one instance!
In the end, a couple of restarts of Windows allowed me to uninstall by right-clicking it on the Start menu and uninstalling, and then reinstall the latest version.
It's possible that there was some clash with a Windows update happening as well.
Am now on v.0107.
Thanks for checking in!
Ankit Mishra
Merged in a post:
Brain MAX does not seem to be working today.
Keith Hodges
Alex Lashkov
Merged in a post:
Since new brainGPT all model chats and brain chats are unresponsive
Oliver Kopp
Keith Hodges
It's working now. Thanks, Alex!
Alex Lashkov
Keith Hodges: cool! happy to hear. Sorry for the inconvenience, we are working on sorting this one out
Alex Lashkov
Keith Hodges let's try to re-login, should help!
Keith Hodges
Thanks, Alex. Just FYI, it doesn't seem to be working this morning either.
Alex Lashkov
Hey Keith, we are on it right now - working on a fix! Sorry for the inconvenience
Ankit Mishra
Hey Keith Hodges - could you confirm if you logged out and logged back in to the Brain MAX app and the issue still exits?
Filip Killander
Yep, it's broken. I got it to work after logging out and back in, but it can't read pictures anymore. Such a waste of time and money. I don't understand why you would charge money for something still so early in beta that it's highly unstable.
William Moores. CFC™
Same, BrainMax has been not functional for days now. Regardless of the model or even a simple "Are you here". No return from the agent.
William Moores. CFC™
Logged out and logged in again, and it seems like the API had reset or required a new reauth. How long do you have those set to expire? @Cickup?
William Moores. CFC™
Ankit Mishra?
Ankit Mishra
William Moores. CFC™: Can you confirm if the issue resolved once you logged out and logged back in? Thanks!
Oliver Kopp
Seems to be sorted! Thanks guys!
Load More
→