WhatsApp Integration for ClickUp Chat
Philip Pircher
We’re a Europe-based team and heavy users of ClickUp – we love how seamlessly it brings our workflow together. One feature that would make a huge difference for us (and likely many other European teams) would be the ability to integrate WhatsApp into ClickUp Chat.
In Europe, WhatsApp is the dominant messaging platform – used by 85–90% of internet users. Our team maintains close relationships with customers, and many of those interactions happen via WhatsApp Business. However, not every team member is in direct contact with clients and wants to manage separate WhatsApp accounts, or bounce between apps for internal and customer communication.
ClickUp Chat is a perfect centralized solution – clean, collaborative, and deeply tied into our tasks and workflows. If we could route WhatsApp messages directly into ClickUp Chat, it would allow customer-facing teammates to manage all their WhatsApp conversations within ClickUp, while others continue to communicate via ClickUp Chat.
Here’s how we imagine it working:
• Customer success managers connect their WhatsApp Business number to ClickUp Chat.
• Incoming WhatsApp messages from clients show up in ClickUp Chat of our customer success managers and when they reply via ClickUp Chat, the answer is sent via WhatsApp to the client
• Team members without connecting their WhatsApp can view and contribute only to Native ClickUp Chats and Threads
• All communication – internal and external – stays visible, searchable, and actionable within ClickUp.
Here is a example for the integration between WhatsApp and another Chat platform?
This would massively streamline collaboration, improve transparency, and keep our customer conversations tied to our work.
We’d love to see this on your roadmap – thank you for considering and upvoting!
Best regards,
Philip Pircher
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Jakub Dołowy
I would very much like to add such an improvement. Outsourcing of services as well as project implementation of events requires communication with teams from outside the organization. That would be a good and useful improvement.
Philip Pircher
Jakub Dołowy exactly, comunication with external partners is another common need that should be all in one place
Mateusz Jan Brzozowski
Since we use WhatsApp on a daily basis during our events, this would be a very useful feature for us. We often need to communicate with people outside of our organization, so having both functionalities combined in one tool would be a great solution.
Michał Mrzygłocki
Same here. We are working in the event industry. Sometimes we have a lot of freelancers that our team needs to communicate on-site. It will be tricky and almost impossible to convince them to install another app only to chat with us.
Philip Pircher
Michał Mrzygłocki yeah, I really hope they add this feature
Markus Giersch
Yes, integration would make perfect sense