Fix desktop notifications - Deal-breaker for Chat
complete
Vini Pereira
As mentioned by several people on other boards, Desktop notifications aren't working as expected (both Windows and Mac). ClickUp doesn't show up on my Windows app notification settings, even though I have ClickUp desktop notifications enabled.
Already tried to re-install and different settings with no luck. I wonder if it could be the way the software was designed, which seems like a web app wrapped up (PWA?). Notifications of other apps like Slack and WhatsApp work perfectly with minimal set-up effort.
Unfortunately, without a good notification system, the new (promising) Chat feature becomes almost impossible to use. We want to move from Slack, but this is a deal-breaker.
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Brendan W
complete
Hey, everyone! 👋
We know notifications haven't been working right but we have deployed some fixes and want to hear from you how your experience has been!
First, make sure your Desktop app version is on
v3.5.42 or newer
, and if it isn't, make sure you check your app for updates! Second, make sure your notifications settings for ClickUp and for Chat specifically are configured the way you'd like. You can do this from within your notification settings page or specifically the Chat settings page.
If you are using/receiving
browser
notifications instead, we've also shipped some improvements there, but are still improving the quality - bear with us! Let us know how using the new version is going for you
Brendan W
Merged in a post:
Mentions on Desktop App
Lucki Luciano
Only works on mobile, not on desktop app. I am sure this is a simple bug that can be fixed. I have been dealing with it for months believing that it would be addressed. I has not been addressed yet. Something so simple but creating lots of havoc.
M
Maanav Patel
Do we have a ETA on a fix for this? I only get notifications if someone @'s me in the chat
Bryce Hoover
Hey, Maanav Patel!
I don't have an exact date for you, but our engineers believe they've found a cause of the issue for non-@mentions, which is being reviewed now!
Nussi Einhorn
Same here! Notification do not work, and it was ALWAYS buggy!
Tadej Jevševar
Nussi Einhorn: are you experiencing the same issue where you don't see ClickUp app in Notification settings on your computer? Would love to hear more what exactly with notifications does not work for you properly and what feels buggy?
Mattvel
Tadej Jevševar There are currently no notifications options for windows and no notifications showing up from the app (win11). Browser notifications only appearing for tasks and such, no chat(chrome).
Bryce Hoover
Hi, Mattvel!
Our engineers believe they've found a cause of the issue for non-@mentions, which is being reviewed now.
That said, I'd love to connect you with our Technical Support team to investigate the issue with missing Windows notification options. Be on the lookout for an email!
Bastien Eymery
Same here !
Julio Navarro
Same situation for my team. The chat looks very promising but the notifications aren't working at all. We currently use Discord which has some very reliable notifications.
Brendan W
We're working to make sure reliability of push notifications is 100%!
Brendan W
in progress