We are missing any way to actually send a message from ClickUp to attached Zendesk tickets through the integration. This is more than useful once a ticket is closed in ClickUp we need the Zendesk ticket to re-open and notify our helpdesk staff that they can let the customer know a certain task or bug has been fixed. If this is possible through the integration now, it would be great to know how. Thanks a lot.
Will there be a v2 of this and if so when would it be planned.
It would be great if we could get a custom field that shows the links of a task like zendesk,etc. so that the zendesk ticket is available at the list view.
Also great would be one way updates/sync from zendesk, so the clickup task always has the latest info and then the agent can decide when to update zendesk.
Grabbing some additional details from the zendesk ticket like last responded dates,etc. I can see this being part of automations
Bug: You can't create a subtask from a Zendesk ticket (you can't select a task as parent). You can however link a ticket to a subtask (but then you first have to go to ClickUp, create the subtask, copy the Id and search in Zendesk, which defeats the purpose of an 'integration' of course). For me this is a bug rather than a feature request.
Suggestion: Like with 'linking' to a (sub)task, it would be nice to be able to search for a task Id and select the task as parent when creating a new ticket.
Bug: When you create a task from a Zendesk ticket, and then delete the task in ClickUp before you unlink in Zendesk, you can't unlink in the task in Zendesk. If you first unlink and then delete the task, there's no problem.
another bug showed up - if you open a Zendesk ticket with an assigned clickup task, the task is not visible on initial load. If you switch between the tabs (linked versus new task), the plugin seems to reload and the task is visible again.
@Elmar Putz: Hi Elmar! Can you check again? It looks like we pushed a fix that may help around the same time you posted this.
@Ivan Villa: unfortunately the bug still exists - when you open a ticket in zendesk which has already a linked task, the task won't show up unless you switch the tabs in the plugin - this leads to a lot of duplicate assignments in our workflow because the zendesk agent doesn't get the information that there is already an existing task on initial load of the zendesk ticket
@Elmar Putz: We will continue investigating, thanks for getting back to us!
Hey @Elmar Putz We can't seem to reproduce this issue on our end. Our technical support team suggested uninstalling the application and reinstalling, or possibly trying another browser just to test. If after this you still can't get it to work, reach out to our help directly and they can create a ticket for you to further assist https://clickup.com/help
@Ivan Villa: no change at all - i'm using a different browser, uninstalled and reinstalled the app in zendesk and the issue still exists
the integration works now which is great. There is one problem, which should be fixed soon: if a task is closed, it won't show up anymore as linked task in Zendesk. At least in our workflow this makes no sense because you loose the information to which task this ticket belongs.
@Elmar Putz: We've fixed that and submitted to Zendesk, should be live next week! Thanks for your help!
@Elmar Putz: I'm not in CS, so I don't use ZenDesk, but I realize that there are some things ZenDesk isn't suited for that ClickUp does well. If you have a couple minutes I'd love if you could describe how you are setting up your workflow to get a better understanding of what my CS team needs. TIA!
hi, the zendesk integration is finally in the marketplace, but unfortunately it is not working because it points to "staging.clickup.com"?
Hello, Are there any news about it? thanks
@Jérémy Husser: hear hear!
@Michael P: I think we are in the last phase of the Zendesk approval process! 🤞🙏
@Ivan Villa: Yes, please. Crossing fingers!
oh SNAP! I hadn't seen that this was in the works! hallelujah!