Jackson James
For anyone checking for updates on this feature, we ended up solving this ourselves by creating our own app to connect both platforms.
We can now:
- Choose which tickets we bring into ClickUp.
- Use two-way sync for task statuses.
- Use two-way sync for any custom field we want.
- Unlink/link/create/delete ClickUp tasks directly from Freshdesk
It’s beautiful 🥹
If you’d like guidance on how to do it, reply to this comment and we can chat through it.
Leslie Surel
Just checking back again to see if anything was happening with Freshdesk and Clickup integration. Should we give up since this request is now 7 years old? ☹️ It's very tempting to switch to another project management tool with this integration, much as I love ClickUp for other things. This manual process really slows down our work flow. We are currently using a custom field in Clickup for "FreshDesk ticket URL" and adding a note in Freshdesk with "ClickUp Task Link". It's very cumbersome, not to mention there is no syncing of statuses.
Has anyone set up an automation via Zapier or others that works well for FreshDesk <-> ClickUp? We have not had much luck with this integration with our tests. May give it another spin to see if newer versions work better than previously.
Jackson James
Leslie Surel Hi Leslie, I hope my reply reaches you. We are actually solving this ourselves right now.
We were having the exact problem with the two-way syncing between Freshdesk <-> ClickUp.
PROBLEMS:
- The app in Freshdesk marketplace is not two-way.
- Freshdesk Sync in ClickUpp is an “all or nothing” feature (it brings in ALL Freshdesk tickets, which is annoying, and could cause large numbers of tickets, slow load times, and timeouts).
- Freshdesk sync doesn’t sync comments, custom fields, task types, time logs, etc., or other actions we need it to do.
SOLUTION
We created our own mini-app inside Freshdesk and ClickUp to handle the two-way syncing of tickets <-> tasks.
Would you like guidance on how to do this? If so, I’ll give you my email address and we can have a brief chat through it.
Looking forward to chatting.
D
Dominik Przybylski
Jackson James I will ask for your help to synchronize it. kontakt@drimple.pl
A
Ashley Adams
VERY interested in this integration and would love an update on whether this has made it onto your product team's roadmap.
Jackson James
Ashley Adams Hi Ashley, I know your comment is from a while ago, but we ended up solving this ourselves for our digital marketing agency.
Would you like guidance on how to do this? If so, I’ll give you my email address and we can have a chat through it.
Tim Fischer
This would be HUGE ↑↑↑
Benjamin
and freshservices !
Leslie Surel
This request is from 2018 -- Any update on an integration between ClickUp and Freshdesk? Ideally, I would like to have a way to add some (not all) of our Freshdesk tickets to ClickUp, and have them sort into the right client list. Then sync back and forth when status changes. Perhaps even just having the ClickUp task automatically get a "solved in Freshdesk" tag. There is a paid add-on for Freshdesk for ClickUp, but given ClickUps integrations with other support tools, I wonder why Freshdesk is not included?
Jackson James
Leslie Surel Hi Leslie, we ended up solving this ourselves. Would you like guidance on how to do this? If so, I’ll give you my email address and we can have a chat through it.
Nick Foster
Still waiting for this integration. It's been over 5 years since the original request.
Devon Moran
Merged in a post:
Freshdesk
K
Kima Zatsepin
Freshdesk
R
Rebecca Julius
I'd love a custom integration, or the ability to create one with my own development team, so we can integrate seamlessly with freshdesk, similarly (I presume) to the way the built in Zendesk integration works.
Jackson James
Rebecca Julius Hi Rebecca, I know your comment is from a while ago, but we ended up solving this ourselves for our digital marketing agency.
Would you like guidance on how to do this? If so, I’ll give you my email address and we can have a chat through it.
R
Rebecca Julius
Jackson James thanks for the offer, but we are now solving this need in a completely different way and are good here.
Jackson James
Rebecca Julius Awesome! Glad to hear it
Naman Rungta
Freshdesk/Freshservice is popular and has integration with most of the Task management softwares
Load More
→