Impersonate Act/As View As Feature
future
J
Jessica Flick
As an Administrator we would like to have the ability to act as another person.
For Example: Our executive team has requested the ability to add time for a person while they are traveling or in an instance where someone forget to add their time.
This would also be nice when setting up permissions so you can see what they can see. Right now we are setting up fake account with personal email addresses to see how it works.
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Linda Mitchell
As an admin and rolling out clickup I would also appreciate this feature so that before a training session I can verify permissions of views etc
LBell
Looked over the shoulder at one of my team's ClickUp and was shocked by how different it looked. No wonder they were getting confused by the workflow. Being able to see it through their eyes would help to understand how to set up permisions effectively.
K
Kate Heskett
This is so important for us to be able to support our users at the size of our agency. With the layers of permissions and access so deep in ClickUp, this would be a huge improvement. Hope it's coming soon!
Julian Pustkuchen
Armine Seropyan this would still be super helpful, also for configuring and "debugging" guest accounts.
Having the ability to impersonate as a user would allow us to check what the user exactly sees and preconfigure it, if needed, for a better onboarding experience. Impersonation should be possible from the user list, also for not yet confirmed accounts, so they can be prepared.
Could you maybe re-consider this feature to be planned?
Thank you!
Armine Seropyan
Merged in a post:
Impersonate User
Andres Julian
Would be nice to be able to impersonate users as a super admin via the API to be able to send comments as another User.
Jennifer Hall
Agree, this is so needed. It is hard for me as an admin to fix something when issues arise as I have no idea what the user is seeing, and if their permissions or whatever really are glitching or if they have access but it is user error and more training is needed.
Additionally it is helpful to be able see what the user sees with their permissions so I can build a how to with screenshots instead of having to schedule time to zoom and have them drive and walk them through etc. What I see as an admin, is very different, even telling someone where to access their notifications or the trash is different for me than it is for them.
Armine Seropyan
updated the status to
future
Guy Mannerings
Armine Seropyan Great!
A
Alberto Alonso
Totally agreed with this one. Highly needed to test permissions and how things are shown to different user profiles.
Armine Seropyan
Merged in a post:
We need a "View As" feature.
Daniel Weber
There are so many opportunities to screw up your user permissions, so as an admin, a "view as [user]" would be super helpful. That way you can basically see what exactly your members see, so you're able to completely refine their experience without accidentally showing them too much.
M
Marcela Rivera
I constantly find myself guessing what others are seeing in ClickUp, and I have to ask teammates to share their screens just to get a sense of their experience. It’s surprisingly inefficient and really frustrating.
This back-and-forth adds a lot of time and friction, especially when trying to configure or troubleshoot across multiple users. In real-world deployments, visibility into the user experience is crucial. Without tools to preview or manage from another user’s perspective, the whole process becomes more guesswork than it should be. So Please Clickup we need your help here!
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