Use email received as a trigger for an automation
planned
D
Damon Ryan
From Support Ticket: I can't automate status change or anything based on email thread (eg WHEN New Email received THEN change status)
Log In
Zach
planned
Hey everyone,
I want to be candid about the progress here. We're going to pause on this as we work on other email improvements. Once we're happy with the state of our email feature, we'll be more than happy to revisit this and get it shipped.
I'm keeping as planned because it's still a priority for us to do.
Thank you for understanding.
J
Jesse Zonneveld
Any update on this? I need my clients to be able to reopen tickets if they respond to a closed ticket
Maciej Pałka
In the case of Customer Service Desk based on e-mail communication to contact customers, detecting new mail as a new comment is critically important to not miss a new comment from the customer on the list view. Thanks to this, automation can change the status of the task and the service technician will not miss any new message from the customer
M
Mehdi Aouabed
Hello Zach, are there any updates on this? It's one of the features that would keep me on clickup, honestly. Thanks in advance.
M
Mehdi Aouabed
Hello, It should absolutely be possible to use the sending or receiving of an email within a task as a trigger for any automation.
P
Patrick Holz
If you have tasks holding for a reply, the only ways we can tell there has been a reply is watch the "date updated" and look to see if a reply came in. Without a trigger it is better to just have the person email the assignee directly. Sadly, a reply does not appear to be considered a "Comment" either as that is a triggerable activity. Please stop planning and just get this done.
Flor
It would be interesting to have Mailgun support https://documentation.mailgun.com/docs/mailgun/user-manual/receive-forward-store/
Matt Schwartz
Any update on this one Zach?
Louis Baguio
Hello Zach, it's been a year since the update of this feature request. Can we know more about this feature update, as it helps our clients approve some tasks via email response? We hope to have an update on this feature.
Jaden Barton
Man such an easy feature to add, the activity log updates, why it can't be a trigger? who knows...this was one of my main reasons for switching to clickup
M
Mitch Collier
Hey all,
Did we get any further information on this?
Load More
→