Use email received as a trigger for an automation | Voters

Use email received as a trigger for an automation

planned

Damon Ryan

From Support Ticket: I can't automate status change or anything based on email thread (eg WHEN New Email received THEN change status)

March 5, 2021

Zach

marked this post as

planned

Pinned

Hey everyone, 
I want to be candid about the progress here. We're going to pause on this as we work on other email improvements. Once we're happy with the state of our email feature, we'll be more than happy to revisit this and get it shipped. 
I'm keeping as planned because it's still a priority for us to do.
Thank you for understanding.

Kamil Juřík

This feature is highly needed!

Jesse Zonneveld

Any update on this? I need my clients to be able to reopen tickets if they respond to a closed ticket

Maciej Pałka

In the case of Customer Service Desk based on e-mail communication to contact customers, detecting new mail as a new comment is critically important to not miss a new comment from the customer on the list view. Thanks to this, automation can change the status of the task and the service technician will not miss any new message from the customer

Mehdi Aouabed

Hello Zach, are there any updates on this? It's one of the features that would keep me on clickup, honestly. Thanks in advance.

Mehdi Aouabed

Hello, It should absolutely be possible to use the sending or receiving of an email within a task as a trigger for any automation.

Patrick Holz

If you have tasks holding for a reply, the only ways we can tell there has been a reply is watch the "date updated" and look to see if a reply came in. Without a trigger it is better to just have the person email the assignee directly. Sadly, a reply does not appear to be considered a "Comment" either as that is a triggerable activity. Please stop planning and just get this done.

Flor

It would be interesting to have Mailgun support https://documentation.mailgun.com/docs/mailgun/user-manual/receive-forward-store/

Matt Schwartz

Any update on this one Zach?

Louis Baguio

Hello Zach, it's been a year since the update of this feature request. Can we know more about this feature update, as it helps our clients approve some tasks via email response? We hope to have an update on this feature.

Jaden Barton

Man such an easy feature to add, the activity log updates, why it can't be a trigger? who knows...this was one of my main reasons for switching to clickup

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