A client of mine pointed me in the direction of this request. I recently built an integration for them where a customer could create support tickets (in a separate portal) and monitor their progress, all while the client could manage the workflows as ClickUp tasks.

From what I've read below it seems this might be very similar to what a lot of people have been requesting.

With that in mind, I've started building this integration into a reusable tool that supports many users (rather than just the one). It's not entirely complete yet but the majority of the work is already there. As a next step it would be good to test this with a small user base to make sure it works as expected, to iron out any issues and to make it fit for purpose.

If anyone is interested in testing it out (free of charge) and helping shape it to the use case, I've spun up a landing page where you can drop your details - https://www.clickydesk.com

Hopefully this will help at least some people with the problem they've been facing.

Thanks!

Hey guys,

I'm actually thinking about building this system. Here's my idea for a very first mvp:

Would that help some of you guys? Would you be ready to pay a monthly fee for it?

we almost have it with e-mail to task feature but this is duplicating an asnwer from client as a new task with adding it as a reponse inside existing task.

to make it work it should recognize it is a existing task already, possibly adding just an uniqe ticker number?

ClickUp make it happen! 2,5k people are asking for a good ticked system.

this feature would be awsome!

Is there any chance to track the tickets for customers?

Currently there is still no chance to track the status of bug reports. Is this on purpose?

Hi. This suggested feature has more votes than a lot of the suggestions that are currently in progress or otherwise...when will this feature be addressed?

@Devon, the first thing mentioned in your video, is that the solution is actually a 'workaround' so not really a true solution. I had a reply from one of your colleagues recently about how to achieve a similar thing, and discovered it requires a lot of manual steps from both user and customer to get this working, so customers can track their task.

Please can we have an update and bring this 2.4k voted suggestion to the table? Some suggested feature requests have less than 2,000 votes, yet they are already either in progress or even completed (see screenshot). Surely this is good enough reason to begin working towards this feature?

Thanks,

Craig

!! We really need this, we aim to use ClickUp for handling our company tasks and one of them is customer support. Awesome if we could connect the ticket system to our support email so we could reply in the thread inside ClickUp so that the co-workers could see the progress but the client gets a mail from ClickUp but via our support email address

Since this doesn't seem to be on the radar (even though it's #13 of the most voted request), is there any other integrations besides Zendesk which is crazy expensive that work with CU? With our influx of customers the "workarounds" are getting messy.

I've tried a workaround but it still isn't perfect. Most of my clients do not or will not use a form to submit tickets. They want to send an email. Most ticket systems create a ticket from an email and both client and support agent can communicate via that ticket through email or the support system. I was using OsTicket and have moved to FreshDesk which ClickUp should really model after. It would make perfect sense for ClickUp to be a support ticket system. That's where I do a lot of my work.