Support Ticket System
Pat Carney
Create a system where our clients can create new support tickets for issues. Should be able to create a custom form and use a ticket number system. It would also be nice to have a guest view role for this.
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Devon Moran
Hey, everyone!
Here is a quick video showing a solution for creating a Support Ticket System in your Workspace!
This method utilizes Form view, Custom Fields, Email in ClickUp, Automations, and Dashboards. You are also able to use Custom Task IDs for ticket numbers, facilitating an easy organization system.
Thiago Franklin
This feature is essential, I don't know why it hasn't been added to ClickUp yet. We need mechanisms to have a ticketing system within ClickUp. Currently, I have to have a separate system to manage support tickets. This is very inconvenient as I have to maintain and support two systems. It shouldn't be long before a ticketing system can be built within ClickUp.
It's worth noting that the functionality of feedback for the customer is important, so that they can interact externally without needing a user account within ClickUp.
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Olly Fray
Thiago Franklin Whilst not the perfect solution, Beta testers of my tool https://www.clickydesk.com are finding some success here as a workaround.
It does a lot of the things expected of a support ticket tool, but you can manage your tickets as ClickUp tasks while the customer can interact and reply to tickets via an external portal.
If you want to join the Beta, you can sign up and I'll activate your account so you can play around with it.
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Karol Rzepka
Olly Fray I really need to connect the ticketing system with ClickUp.
I registered and need to check your solution.
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Olly Fray
A client of mine pointed me in the direction of this request. I recently built an integration for them where a customer could create support tickets (in a separate portal) and monitor their progress, all while the client could manage the workflows as ClickUp tasks.
From what I've read below it seems this might be very similar to what a lot of people have been requesting.
With that in mind, I've started building this integration into a reusable tool that supports many users (rather than just the one). It's not entirely complete yet but the majority of the work is already there. As a next step it would be good to test this with a small user base to make sure it works as expected, to iron out any issues and to make it fit for purpose.
If anyone is interested in testing it out (free of charge) and helping shape it to the use case, I've spun up a landing page where you can drop your details - https://www.clickydesk.com
Hopefully this will help at least some people with the problem they've been facing.
Thanks!
J
Jonas Zeiser
Hey guys,
I'm actually thinking about building this system. Here's my idea for a very first mvp:
- A customer would fill out a web form or send an E-Mail to your support email
- The support request would create a task in a clickup team with all the information
- The task contains a link to a chat where you can answer the customer in text and with attachements
- If you anwer the customer, he gets an email with the link to the chat
- If the status of the request is changed (new - working on it - done) the customer gets an information email
Would that help some of you guys? Would you be ready to pay a monthly fee for it?
Borysław Pasierbski
we almost have it with e-mail to task feature but this is duplicating an asnwer from client as a new task with adding it as a reponse inside existing task.
to make it work it should recognize it is a existing task already, possibly adding just an uniqe ticker number?
ClickUp make it happen! 2,5k people are asking for a good ticked system.
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Dallin Davis
Borysław Pasierbski: Hey I'm currently building a solution to this. Would love some input if you have any: https://forms.gle/Vj3EhKnxXTAX5RWb7
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Mark Kostner
Borysław Pasierbski totally agree. If they just sorted out this one issue it would be quite easy to build a fully working ticketing system in Clickup. It’s such a shame that one simple issue is holding up the ability to implement this entire workflow.
Tacius Arias
this feature would be awsome!
Davide Macchia
Is there any chance to track the tickets for customers?
Andreas Otto
Currently there is still no chance to track the status of bug reports. Is this on purpose?
Craig
Hi. This suggested feature has more votes than a lot of the suggestions that are currently in progress or otherwise...when will this feature be addressed?
@Devon, the first thing mentioned in your video, is that the solution is actually a 'workaround' so not really a true solution. I had a reply from one of your colleagues recently about how to achieve a similar thing, and discovered it requires a lot of manual steps from both user and customer to get this working, so customers can track their task.
Please can we have an update and bring this 2.4k voted suggestion to the table? Some suggested feature requests have less than 2,000 votes, yet they are already either in progress or even completed (see screenshot). Surely this is good enough reason to begin working towards this feature?
Thanks,
Craig
Martin Johannessen
!! We really need this, we aim to use ClickUp for handling our company tasks and one of them is customer support. Awesome if we could connect the ticket system to our support email so we could reply in the thread inside ClickUp so that the co-workers could see the progress but the client gets a mail from ClickUp but via our support email address
Chris Keseling
Since this doesn't seem to be on the radar (even though it's #13 of the most voted request), is there any other integrations besides Zendesk which is crazy expensive that work with CU? With our influx of customers the "workarounds" are getting messy.
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