8.6k
Subfolders
in progress
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Casey Hartmann
It would be very convenient to have the ability to have subfolders. I use folders for classifying projects. For example, Projects would be a Folder name. 2019 Projects would be a Subfolder name.
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Haris Butt
Hey everyone, just wanted to provide some clarification here about the Subfolders timeline. As many of you know, we've been working hard to get ClickUp 3.0 rolled out alongside our new architecture. This work is instrumental to working on Subfolders as it is tightly coupled with the structure and performance of the app. With 3.0 finally launching, we'll be resuming this work shortly and aim to get it launched Q1 of next year.
Thanks so much for your patience, it means a lot. We'll do everything we can to deliver.
Haris Butt
Hey everyone, just wanted to provide some clarification here about the Subfolders timeline. As many of you know, we've been working hard to get ClickUp 3.0 rolled out alongside our new architecture. This work is instrumental to working on Subfolders as it is tightly coupled with the structure and performance of the app. With 3.0 finally launching, we'll be resuming this work shortly and aim to get it launched Q1 of next year.
Thanks so much for your patience, it means a lot. We'll do everything we can to deliver.
Paraita Wohler
Haris Butt: thanks for the news ! We highly expect that feature :)
Ethan Whitted
Haris Butt: I'm excited to hear that, thank you for the update, Harris...
I'm a pretty big evangelist of ClickUp to almost everyone, and I'm a pretty big optimist by nature. I will admit, though, that some trust has been broken in the previous promise of this feature coming out
with
3.0 and before
end of Q4 and then no clear explanation being given for over a month when that promise was broken.Again, I really like ClickUp as a product and I always try to assume the best of you all as a company. But it's going to take a bit of time of seeing you guys
stick to
promises and give more transparency (i.e. specifics) when/if things can't happen in timelines you initially announce before my trust will be fully restored and I'll feel as gung-ho about each of your announcements as I did before.I also feel it is very likely others will now feel similarly cautious with their trust as I do, and may take that frustration at the initial broken trust out on you right now while things are still fresh. So just be aware of and braced for that when all of the reactions to your new timeline aren't so positive or rosey.
Thank you for at least communicating plans of what's coming and implementing user suggestions, even if it's not on timelines that we always like. :) That's more than some other companies give us as users so we'll try not to take it for granted.
Jakolien Sok
Ethan Whitted: Haris Butt I totally agree with Ethan on this Haris. As a Verified Clickup VIP user I am really struggling with the vast amount of broken promises, features being pushed back time and time again and the really poor performance of the platform as a whole #SoSlow I've been on 3.0 for months now and I am seeing no improvements in the speed of the platform, rather the opposite and so many bugs that it is almost painful to open the app because I know I'll get frustrated in no time.. I agree that instead of focusing on 'fancy' marketing videos and posts we
need
to see some real improvement on the platform and I know I'm not alone in this..Deanna Greyoak
Haris Butt: Thank you for the update, I am glad to hear Subfolders will be worked on soon! I've been using 3.0 for a little while and am very happy about most of the improvements. :) I'm glad Clickup is taking the need for better performance seriously.
Would you be able to share from a high level how the "new architecture" is different from the previous? Is it more database like on the back end? More performance graphics rendering?
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Raja Rajan Solomon
Haris Butt: Thanks for the update Haris. For teams like us that make extensive use of Clickup for all of project management this feature will bring in a lot of flexibility.
Laura Reebe
Haris Butt: Thank you for the update. Glad to hear that this is coming in Q1 because that is probably the most tolerance we have right now. Subfolders have been one of those critical features for our organization since we signed on at the beginning of 2021. We have more than doubled the amount of users on the platform since then. We are looking for the 20% of features to do the needed process and project work in order to be productive and efficient. AI and Whiteboards and all these fancy integrations are not that useful to us if the basics are not there.
M
Melanie von Schorlemer
Haris Butt: This sounds promising. We need this feature as soon as possible to be able to manage complex projects and programs.
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Austin Hodges
Austin Hodges
Caroline Ginty
Hey, so like.... Weren't we promised this in Version 3?
Feels real good to be let down by yet another tech company.
Be cool if highest rated, 4 year requests were given as much attention as you guys trying to go public 😬
Renatho Siqueira
Apparently, the reason for the 4-year delay in delivering this feature - which is the most requested on the platform and has not been delivered, constituting a major frustration for nearly 9,000 customers - is very simple to understand: It's not merely a technical issue, but a business decision: Some bureaucrat within the company fears that, with the inclusion of subfolder levels, some people will stop subscribing to the Unlimited version, as with a hierarchy composed of folders, some of us will stop subscribing to additional Workspaces.
There is NO other plausible explanation for this disproportionate delay. It's been 4 years and nearly 9,000 customers who TRUST in the tool, requesting a feature that should be as basic as nested subtasks. I believe that - unfortunately - the only way for Clickup to understand the gravity of the situation is if each of these nearly 9,000 customers go to social media, Youtube, and other channels to publicly express their dissatisfaction with the company's attitude.
The inclusion of subfolders in version 3 was an expectation of all users, which the company led us to believe would be delivered. If the functionality had already been promised for Version 3, it was the company's OBLIGATION to deliver what was promised. For years I have heard that Clickup's performance is a critical issue and a huge problem. Still, I chose the tool. Now, it seems, the only thing that has really been added in version 3 is a cute face, many colors, and cool icons - and, obviously, A.I. to charge more for a tool that will certainly have very low adoption and should soon be included in the packages for an additional dollar!
As customers, we are no longer willing to wait for what has already been promised to us to be delivered. And we want a REAL DEADLINE for the delivery of the feature!
Rob Sorrell
Renatho Siqueira: Yep, I have suspected this for a while.
Renatho Siqueira
One more voice Waiting for subfolders... 2 or 3 levels of then...
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Nigel Thomson
Reading this thread it appears ClickUp have decided after all to follow the Microsoft doctrine of adding useless bells and whistles rather than sort out the major things that people request. I had such hopes... Such a dreadful shame...
Caroline Ginty
Merged in a post:
We've been waiting for the subfolders for a long time
Fábio Oliveira Salviano
Creating subfolders on clickup is taking too long to deliver and is increasingly necessary. We expected this to be delivered in version 3.0 but it was a disappointment... what is the actual delivery date, could you be honest when answering?
Caroline Ginty
Hi all - I'm going to merge this into the high level Subfolders feature request, as that is where we'll be providing updates as development progresses. We definitely hear you on the value of subfolders and are committed to delivering it; it's a fairly difficult challenge from a technical perspective, but we are continuing to make progress and will share timelines as soon as we are able to do so. Thanks!
pixojoy
Caroline Ginty: Thank you for the merge & comments. Take care
Caroline Ginty
Rob Geraedts
So "Development is currently on hold as we invest more deeply in performance across the platform". How sad......
James Wooldridge
Rob Geraedts: Yes, performance and the "Import Confluence documents" request that was completed in 6 months with only 93 votes. It appears ClickUp feel they will gain more revenue by converting Atlassian users, than they would by providing basic functionality to the 8.5K users asking for folders since 2019.
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