SLA - Function TIME NOW to calculate SLA in multiple open tasks
Miguel Roupa
It would be great to have the function time Now to compare with the date of open task and automatically calculate if an SLA is Ok or Expired. This should be a Calculated Field inserted in a List.
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Caroline Ginty
Hi Miguel Roupa - This is supported in Formulas today using the TODAY() function. Have you explored this option, and does this help solve your SLA use case? Thanks for the feedback!
Miguel Roupa
Caroline Ginty, No, because Today() only returns the day and not the atual hour time.
Jo Diaz
Agreed! I have tasks that I need handled within 30 minutes of creation. There's no way for me to monitor which have blown that SLA.