This would help me so much as now I would have to add an extra user in Microsoft365 and add an extra user in ClickUp. When at the moment it is just me that is using it. +1 needed!

Hi ClickUp.

I apologise for insisting on the topic, but I got intrigued by the latest message you sent me (on my ticket to you about this topic).

You state that you use a third-party service for email integration. But when I set up IMAP, I will be connecting directly to Google with my credentials, and not to any other 3rd party, right?

If this is right, in my view, you are making some check on the email address and that is failing somehow. This setup would work. Google is the one that may reject sending email from the given email address if improperly configured.

Simply put, what matters for authentication is the user/password, not the "Email" address you ask in the form.

This feature alone is deviating me from ClickUp to another tool for support ticket management, which is a pity.

To be useful for communicating with customers and have them reply to the proper email address, sending email through ClickUp must have this ability.

Or more common use case for people with multiple domains:

doe@domain1.com --> alias: doe@domain2.com

I would need this so badly and know that it works with GSuite/Google Workspace as my email automation tools can do it, too.

+1 Needed!

If this is happenning, guests should be able to use it

Otherwise, it can be a very expensive feature = No one would use

Any idea when this is fixed?

i should be able to send an email from support@wherever.com - we do not want customers responding to an individual associate

My case is that to be able to differentiate notifications by team member. Currently i only get notifications from the workspare email instead of the specific member editing a ticket. Quite important tool for managing hundreds of notifications!