Send Email from ClickUp with Alias'
Bobby Huang
Current implementation of ClickUp email doesn't allow us to use alias, only the connected accounts (both IMAP or google / outlook etc).
It would be great to send from an Alias like:
EmailAlias@Gmail.com (to send as this one connected to EMAIL@Gmail.com).
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DO NOT ASSIGN Admin (Anthoney)
This feature, as requested by bobby, has been delivered and is working as per the prior posts. I have spent over six hours working on a suitable approach for this and I wanted to reiterate what is mentioned in pieces around this post for anyone else. If you want named emails without having to buy gmail workspaces for each person, you can
a) setup a google group for each person and forward to a central email address. Make sure you allow posting in the group from non-members.
b) setup the alias in that central email address so you can send from the email.
c) turn on the app password or 'allow less secure apps'.
d) configure the clickup email integration to use the alias
And magically you will be able to send emails with each person's name, but they will all pass through the one inbox.
This has been a pain point for us for a long time. Having a solution is a big deal and it is up and working. For us this feature request has been delivered.
Now all we need is clickup to automatically parse the incoming emails to create tasks for emails that are 'new' conversations and to ignore the ones that are responses to prior conversations.
Renato Carvalho
Yes please, we need this! We use shared inbox for support. The email is an alias.
Philip Matthew
We setup our shared emails as Google Groups, so an alias is the only way we can use them. Please add this feature 🙏
A
Andrea Boyle
Click up this is a very necessary feature. Is it being considered for the next update as it seems a request for this has been in place for quite some time?
Christina Chong
Our team needs this feature! Sending emails from personal accounts versus team alias emails is not idea.
Nicholas Alonzo
Also would like this feature 😤
Greg Atkins
This seems like a relatively easy feature to add. Any input on if this feature is even on the roadmap ClickUp?
Eduardo Sorensen
Is this feature even planned?
P
Priscilla Morris
This would help me so much as now I would have to add an extra user in Microsoft365 and add an extra user in ClickUp. When at the moment it is just me that is using it. +1 needed!
Raul Carvalho
Hi ClickUp.
I apologise for insisting on the topic, but I got intrigued by the latest message you sent me (on my ticket to you about this topic).
You state that you use a third-party service for email integration. But when I set up IMAP, I will be connecting directly to Google with my credentials, and not to any other 3rd party, right?
If this is right, in my view, you are making some check on the email address and that is failing somehow. This setup would work. Google is the one that may reject sending email from the given email address if improperly configured.
Simply put, what matters for authentication is the user/password, not the "Email" address you ask in the form.
This feature alone is deviating me from ClickUp to another tool for support ticket management, which is a pity.
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