Select a default email address
Marissa Aymar
I would like the ability to set a default email address in ClickUp.
I have access to multiple email addresses in ClickUp and most of them, I only want to use for automations (eg, the form submitter gets a notification that we've received their submission via automation from a generic group email address). The problem is that I use ClickUp a lot to send emails through tasks and it almost always defaults to one of the generic group emails instead of my personal email. Often times, I don't notice this until I've already sent the email.
Additionally, I wish there were a way to link signatures to the email address rather than just the person sending the email. I don't want my personal signature line showing up in a generic email address, but it defaults back there every time I have to set up an e-mail automation.
Having these two features would be a huge help for using email. We love the feature overall and ability to keep all communication within the task!
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Kimberly Nuesca
I found a small workaround that MIGHT help you until ClickUp can make the default selection possible.
The emails listed in the From drop-down on tasks are in ABC order. So when I changed the name in the SEND EMAIL AS cell for my generic email address to included an asterisk/star at the beginning, the ABC order automatically moved the generic email to the end of my list. Which made my personal email, by my name, the first email in the list when I want to send emails from my tasks.
How did I do this:
Open Settings
Click Email Integration
On the Email Accounts tab, select the email you want to rename
In the SEND EMAIL AS cell, place an asterisk/star at the front of the name
Select Save
Now go to a task and start an email. This should allow your personal email address to be the first populated email, or in other words the default.
I hope this helps!