Shizuka Yamamoto
Hi, ClickUp Teams,
This is Shizuka from Digital Accels.Inc as your authorized partner in Japan.
A potential client has raised concerns regarding the stability and terms of service of ClickUp, based on information found through an online search of the platform's URL.
https://qiita.com/nashitake/items/4121364f8adeb7a68150
According to the information found at this URL, the author references the following regarding ClickUp:
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  1. It seems the performance significantly deteriorates, particularly on European servers, which is the main reason for the low-rated reviews.
  2. Because of the terms of service include a statement that "Customer information is not confidential."
https://clickup.com/terms
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Ultimately, the author decided against selecting ClickUp due to the aforementioned concerns.
We respectfully request the following actions to address these concerns.
  1. We request that you implement measures to enhance the platform's performance, ensuring seamless operation regardless of server allocation.
  2. We believe the author's reference pertains to Rights No. 8 within your Terms of Service.
Rights No.8 within Terms of Service----------------------------------------------------
"Except as otherwise described in the Service's Privacy Policy, as between you and us, any Content will be non-confidential and nonproprietary and we will not be liable for any use or disclosure of Content. You acknowledge and agree that your relationship with us is not a confidential, fiduciary, or other type of special relationship, and that your decision to submit any Content does not place us in a position that is any different from the position held by members of the general public, including with regard to your Content. None of your Content will be subject to any obligation of confidence on our part, and we will not be liable for any use or disclosure of any Content you provide."
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This matter is of utmost seriousness, particularly for Japanese companies. Japanese corporations place an exceptionally high premium on the secure handling of all confidential content and information.
Any breach of confidentiality could have severe repercussions, potentially leading to corporate insolvency.
Your prompt attention to updating this statement would be highly appreciated.
Best regards
Shizuka Yamamoto
Digital Accels.Inc as your authorized partner in Japan