Reply to email in task (When task is created by email)
Eddie L
It would be a nice addition to be able to reply to the original email thread, from within ClickUp, in the email-created task.
For example, if I send someone an email and CC ClickUp (create a task), I would like to then reply to that email thread within that task's activity section.
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Shawn Weber
It looks like I am able to reply to a thread, and the message is 'replying to email', and it keeps the conversation intact. However, on the ClickUp side, it seems to only keep the immediate most recent conversation intact. It would be great to have the full threaded email conversation, rather than losing the history each time there is a response to ClickUp, and the reply is sent through ClickUp with only the most immediate response attached.
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Francisco Valério
Just commenting to also show my interest in this feature
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EJ
Is this on the roadmap?
Thomas Kirven
I agree, need to be able to do first reply from ClickUp.
Adrian Enns
I entered the task email in a support form to communicate directly from Clickup. The support response also came directly. Unfortunately, it is not possible for me to reply to the email via Clickup. The option to send an email instead of a comment is also hidden.
2 Images (one normal comment field, one from the comment by email)
Colleen Jones
Our team is struggling with the initial reply to new tasks that are emailed into ClickUp. The initial email creates a new thread in our clients email boxes instead of attaching to their original. This prevents us from moving from an email based company to clickup as our primary platform.
Matt Atherton
I am not sure if the ClickUp team get notifications of comments, or even read these, but this would be a game-changer for so many users, and would really enable ClickUp to be used effectively as a support tool.
Jevgenij
Hey, does ClickUp team has any plans to implement this? It's kinda basic feature hanging from 2021.
Filipe Russane
I actually had a conversation with support, and they redirected me here! This seems like a cool easy feature to implement, and would for sure help to bring ClickUp to more use cases! For my case is exactly the same as comments stated bellow, we would like to use ClickUp (besides for what we already use it) as a fully or almost fully functional Ticket Support System! Please consider making this small changes that could bring big potential :)
Nathan Calies
Not being able to reply to the original thread prevents us from using ClickUp for our support tool as well. One of the biggest reasons is that our support is primarily done via email. Usually, the client reaches out to us with all/most of the relevant information in the first reply. If I reply back and it creates a new email with none of the information, it's not the most helpful email. If I reply back and copy/reattach all of the information that the client just sent us, it's going to a) make the client wonder why I did that and b) take unnecessary time from our end. Please implement this feature as I'm sure most support teams need this.
Markuss
Nathan Calies: there's a workaround that can trigger automatic emails with the original email content at the bottom of it so you get rid of your "b)". However, "a)" is still present.
I'll briefly share with you our set up and hope that it helps. Here's our setup.
* We use wsup@thebandit.app as our customer support email. It's a user group (not an actual email user) that just forwards all new incoming mails (then archives/deletes the original mail) to the relevant ClickUp space and so creates new "Incoming support tickets".
* Whenever a new ticket is created by mail, then we run a Zap (via Zapier) to identify the original sender email and then add it in the specific ClickUp task/ticket under a custom field called "Email".
* Finally, we have a ClickUp automation set up that checks when "Email" field is updated in an existing task/ticket and sends out an auto-reply to the original sender from an email account wsup-replied@thebandit.app which is an actual email user (not an email group). Attached the actual ClickUp automation screenshots below.
Hope this helps! :)
It works well for us. The only issues we have
- Auto-reply starts a new thread but it contains the original email content. From there on, as long as you reply to the latest email under the ticket, it will keep all comms in the same email thread that was created
- We struggle to see new email replies coming in to existing tickets from an overview standpoint.
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Nikola Stankovic
Markuss: Hi Markuss, how did you set up the Zap?
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