Reply to email in task (When task is created by email) | Voters

Reply to email in task (When task is created by email)

Eddie L

It would be a nice addition to be able to reply to the original email thread, from within ClickUp, in the email-created task.

For example, if I send someone an email and CC ClickUp (create a task), I would like to then reply to that email thread within that task's activity section.

September 8, 2021

Rose Boynton

Completely agree! Replying and maintaining history of the conversation is vital for audit trails and it would be more efficient if we could do this in CU. Also, being able to "see" email addresses within CU would save time.

Natalie Blackmore-Azria

I also agree! It would not only streamline the process of already including the subject line (task) and the important contact information, but it would ensure a proper audit trail of the original content that was key to the original 'task'. There is room for error when we manually have to insert the 'To' field and subject line.

Erik Hausen

This reddit thread lists clearly the issue many people are having. https://www.reddit.com/r/clickup/s/Hc6hmbidsD

Claudio Valerio

I have the same requirement.
With some of my customers there's a lot of email back and forth, they just don't get used to the CU interface, or they are more accustomed to emails.
Also it is really easy to implement, since almost all email exchange systems use headers to identify conversations (MessageId, References, In-Reply-To), which can be linked to the task in order to identify connected messages.

Max

Please please please make this a thing. It‘s the only thing really preventing me from using the email feature in its entirety.

Shawn Weber

It looks like I am able to reply to a thread, and the message is 'replying to email', and it keeps the conversation intact. However, on the ClickUp side, it seems to only keep the immediate most recent conversation intact. It would be great to have the full threaded email conversation, rather than losing the history each time there is a response to ClickUp, and the reply is sent through ClickUp with only the most immediate response attached.

Francisco Valério

Just commenting to also show my interest in this feature

Is this on the roadmap?

Thomas Kirven

I agree, need to be able to do first reply from ClickUp.

Adrian Enns

I entered the task email in a support form to communicate directly from Clickup. The support response also came directly. Unfortunately, it is not possible for me to reply to the email via Clickup. The option to send an email instead of a comment is also hidden.

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