Reply to email in task (When task is created by email) | Voters

Reply to email in task (When task is created by email)

Eddie L

It would be a nice addition to be able to reply to the original email thread, from within ClickUp, in the email-created task.

For example, if I send someone an email and CC ClickUp (create a task), I would like to then reply to that email thread within that task's activity section.

September 8, 2021

Max

Please please please make this a thing. It‘s the only thing really preventing me from using the email feature in its entirety.

Shawn Weber

It looks like I am able to reply to a thread, and the message is 'replying to email', and it keeps the conversation intact. However, on the ClickUp side, it seems to only keep the immediate most recent conversation intact. It would be great to have the full threaded email conversation, rather than losing the history each time there is a response to ClickUp, and the reply is sent through ClickUp with only the most immediate response attached.

Francisco Valério

Just commenting to also show my interest in this feature

Is this on the roadmap?

Thomas Kirven

I agree, need to be able to do first reply from ClickUp.

Adrian Enns

I entered the task email in a support form to communicate directly from Clickup. The support response also came directly. Unfortunately, it is not possible for me to reply to the email via Clickup. The option to send an email instead of a comment is also hidden.

2 Images (one normal comment field, one from the comment by email)

Colleen Jones

Our team is struggling with the initial reply to new tasks that are emailed into ClickUp. The initial email creates a new thread in our clients email boxes instead of attaching to their original. This prevents us from moving from an email based company to clickup as our primary platform.

Matt Atherton

I am not sure if the ClickUp team get notifications of comments, or even read these, but this would be a game-changer for so many users, and would really enable ClickUp to be used effectively as a support tool.

Jevgenij

Hey, does ClickUp team has any plans to implement this? It's kinda basic feature hanging from 2021.

Filipe Russane

I actually had a conversation with support, and they redirected me here! This seems like a cool easy feature to implement, and would for sure help to bring ClickUp to more use cases! For my case is exactly the same as comments stated bellow, we would like to use ClickUp (besides for what we already use it) as a fully or almost fully functional Ticket Support System! Please consider making this small changes that could bring big potential :)

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