Georgi Pepelyankov
PROBLEM
Replies are split into separate Read and Unread tabs. In practice this means:
  • I keep switching tabs to follow a conversation, because once a reply is marked read it moves to the other tab and I lose the context.
  • The Replies list doesn't work like the Inbox. In the Inbox I can expand, collapse and mark items read or unread. In Replies I can't.
  • If I mark something read by accident, finding it again takes extra clicks.
PROPOSED SOLUTION
Replace the Read and Unread tabs with a single Replies view that works the same way as the Inbox:
  1. One list: read and unread replies sit together in one feed.
  2. Unread first: unread replies always stay at the top. Read replies follow underneath, newest first.
  3. Expand and collapse: each reply thread can be opened in place to show the full conversation and closed again, the same as Inbox items.
  4. Mark read or unread: each reply has a read/unread toggle on hover, and you can select several replies and change them at once, the same as the Inbox. Marking a reply unread moves it back to the top.
  5. Optional filter: keep an "Unread only" toggle for anyone who wants the current focused view.
WHY IT MATTERS
  • Consistency: Inbox and Replies would work the same way, so there's less to learn.
  • Speed: you can triage all replies in one place without switching tabs.
  • Less lost work: replies stay visible after they're read, so follow-ups don't get missed.
  • Scale: this matters most for heavy users and managers who get dozens of replies a day across many tasks.
ACCEPTANCE CRITERIA
  • There is one Replies view with no Read/Unread tabs.
  • Unread replies always sort above read ones.
  • Each reply can be expanded and collapsed in place.
  • The read/unread toggle works on single replies and on a multi-select, matching Inbox behaviour.
  • The unread count badge stays correct as replies change state.