Yes, four years is far to long to let this feature slide. It is highly irregular and inappropriate to allow users of a platform to easily accidentally incur additional charges with no clear confirmation or warning. CU has confirmation steps for other actions with potential significant implications (deleting a list, folder or space), this is no different.

I see this has been active for 4 years. It seems a simple fix with so many benefits.

I accidentally just converted a guest to a limited member. ClickUp charged me for that without any warning or advice on pricing. Surely that is not an acceptable practice.

Since the system charged me, I have been scouring the online help and found that there is no clear information on what a limited member subscription fee is.

It would be better user experience if there was a warning that you will be charged prior to making the selection. I imagine this fix would help a lot of people and also save ClickUp $$ cost of the admin from people asking for refunds (which is what I did). It would also provide better client satisfaction with the transparency in charges.

We have the ClickUp "Business Plan" that allows us to have view-only internal guests without additional license fee. However, ClickUp allows a non-admin member to share a task list with full rights to those view-only internal guests. If a non-admin member shares a task list that way (almost always by mistake because they have no idea how the licensing works and sharing with full rights is the default option), then that view-only internal guest is implicitly and automatically promoted to be a "permission controlled internal guest". That promotion results in us getting charged a full license fee for that guest. No non-admin user should be allowed to increase our licensing fee. It shouldn't happen implicitly or explicitly. Only admin users must be allowed to do anything that affects the license fee.

Please add this simple warning! I started using the free plan and spent weeks reading the help files and doing the trainings in ClickUp University to make sure I understood the difference between internal/external guests and members. Once I thought I understood it, I upgraded my plan to Unlimited and added my personal gmail account as a guest to make sure. It went as expected but the second time I tried to add a view-only guest it apparently added as an internal guest and dinged my credit card for a membership. And I didn't see it for a week! I just learned from support that there is also an algorithm that determines whether adding a guest triggers a charge.... based on SSO and email domain (the second guest I invited has a company issued email address). This was not stated in the help files so I was blind-sided. Even a simple pop up telling me that I'm going to be charged for the new guest/member would give me a chance to decide if it is really what I want to do. Like when I click on a feature that isn't available in Unlimited and it prompts me to upgrade.

Is charging a credit card without permission even legal? Or doesn't it at least contravene Clickup's agreement with their processor? Either way, if you ever have to dispute the charge with your credit card company, seems like an easy win for you. But, really, Clickup should just respect their users and ask for permission to ding their credit card, rather than just secretly scooping up your dough. Nasty!

Yes horribly you are secretly charging from your clients without notifying only get know if we look at next billing period, This is same as stealing money

Most needed! It seems like plain theft when you accidentally exceed the number of seats and get charged without any warning + if you're on an annual plan, the charge is for the remainder of the whole year!

Exactly! This is really sneaky way to deduct money from your clients.

That is totally unacceptable and honestly even if the software is great it can change my mind about everything.

I hope you take care of this issue asap

IDK why this thing stuck in feature requests for 3 year already. This sneaky behavior should be consider an intentional underhanded billing method - not a lack of feature. At the end of the aside from some chump change that large organization might forget about, it only cost you TAC time and bring distrust from small team user(s).

this is a really good idea. i myself use click-up for organising my own personal work which i get others involved with. to be stung with a hefty bill when accidentally adding members instead of guests is a bit of a kick in the gut. please add some sort of functionality that allows a prompt if this is the case.