New Trigger: Email Received (ex: When a new email arrives...)
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Damon Ryan
From Support Ticket: I can't automate status change or anything based on email thread (eg WHEN New Email received THEN change status)
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Andrew Cordova-Andrews
Not sure if it's been mentioned but we don't seem to get inbox notifications properly for replied to e-mails when they are sent out of clickup itself. So if you are working on this now - please consider fixing that.
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Shawn Clement
I am a little confused on how you demonstrated it. Can you share the use case?
Can you also share how the email to task would be used?
Kamau Cooper
I operate clickup as a helpdesk. For instance if an end users emails a reply to a case that is closed(completed) I would like to create an automation to reopen that task and possibly assign it a supervisor.
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Tom Seiler
itching to get clickup have a functional service desk setup, for us this has to include email being the primary way a support task is initiated. as such, incoming email should reply back to all people on the initial cc list, such that we can triage the ticket and then reply back easily as we progress it. will this be doable? until this is viable, we are forced to use external service desk system, which is starting to tip the balance towards moving away from clickup as a one stop shop
Zach - ClickUp
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Last updated on April 6, 2026
Hey everyone! Would love to get your feedback here.
Yes, we are building this and building it RIGHT NOW.
Thanks 🙏
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Nate Krakowski
Zach - ClickUp Looks perfect for my use case and I'm excited to see this is in the works! Are you able to share about how far from going live this might be?
I see on the trigger side of the automation that the '+' button is available under the email received trigger. Am I correct to assume that I would be able to create an email received trigger for a specific set of statuses (or other conditionals, like other triggers)?
Thanks!!
Patrick Holz
Zach - ClickUp - Variety is the spice of life - if we can choose to only trigger on threads as well, somebody is going to have that need. Another great option would be able to filter by the sender - i.e. if the email was coming from a specific 3rd party automated email address, I might want to ignore it. Likewise, if it was coming from a VIP I might want to set a higher priority, or adjust another field differently.
Loriann Riad
Zach - ClickUp I love this feature, just wanted to confirm that along with the comment Action, if you could build on to that other Actions (i.e. change dates, add to other lists, etc.)?
Ruth Barrow
Zach - ClickUp I think there should be an option for only threaded comments/emails too, as you may need different actions based on the first reply/comment vs subsequent.
Side note question, one of my lists gets populated by emails received (auto forwarded), if would be amazing if the EMAIL feature auto fills the To field and the Subject field based on the task (as it was set up via an email)
Robert Hudman
Hey Zach - ClickUp
This looks great!
Question - are we able to set conditions on the email trigger?
Zach - ClickUp
Robert Hudman: what kind of conditions would you expect? We will have all of the task conditions out of the box, but I imagine you're asking for specific email conditions like "From," "To," "Body contains," et cetera, right?
Zach - ClickUp
Nate Krakowski: Aiming to have it done this month, but there is a chance that with testing and other roadblocks, it may go a bit longer. We have a working demo in our testing environment though so most of the engineering work is done.
Robert Hudman
Hi Zach - ClickUp
Yeah, looking for those basics.
Subject contains and Body contains will be especially important, as well as "to" and "from".
Has attachment might be good as well - but we need to sort out ClickUp ingesting email signatures as attachment (a general annoyance).
Let me know if you need anything else.
Zach - ClickUp
Patrick Holz: Yeah, I was thinking the same thing moments ago, actually. We really need a generic "triggered by..." condition that can be used with this and other triggers inside of ClickUp. That way, I could do something like "when email received and the person who triggered is in the workspace and on this team, or he's not in the workspace, or is exactly this person," and so on and so forth. That would be a helpful condition.
Zach - ClickUp
Loriann Riad: Could you explain this a bit more please. Can you use it in an example.
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Joseph Plaizier
Zach - ClickUp very exciting. Thank you for sharing your progress. I am sure that someone at some point will want the ability to trigger on only threads. I don't know that we need that functionality at the moment, but I'm sure if it doesn't come up now that it most likely will in the future.
This will be a big benefit to many of our teams and we're excited for the release! It's looking great!
Pip Meecham
Zach - ClickUp This looks amazing! Yes definitely agree that the option to do on exclusively threaded replies is needed. As a secondary thing to this initial launch (or even the same time!) it would be great if we could filter by things such as email address the email is coming from, terms in the body of the email, subject line etc.
Shahen Halebian
Zach - ClickUp From a technical standpoint, this approach works, but using an automation that triggers a comment is unnecessary and will likely clutter the activity feed. A more efficient solution (that I was hoping would be created) would be to build on the existing notification behavior, specifically, notifications for new emails or comments within a thread. Because currently, we always have to manually check out tasks if someone has replied to an email that was sent out.
Ideally, there should be a notification setting that, when turned on, alerts users when someone replies to an email thread. This would eliminate the need to create and manage automations across multiple lists and spaces. For our use case, maintaining those automations at scale would be cumbersome and inefficient.
A single, centralized notification option, toggleable in settings and delivered via email, inbox, or app would be a much cleaner solution. PLEASE DO THIS INSTEAD...or at the very least, can this be done in tandem with the automation?
Jackson James
Zach - ClickUp definitely need filter conditions, especially if the recipient’s OOO autoresponder is sent to the task – this would cause the automation to trigger a workflow unnecessarily.
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Alex Rawet
Zach - ClickUp Looks great, thank you!
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Eric Carson
Zach - ClickUp Unable to access the video provided due to it violating the corporate content filter...
Erin Walker
Zach - ClickUp
Love this. Could we also get the send email to task links via the outlook/gmail integrations? Would be great to find that task recipient quickly and add them to. new email thread.
Loriann Riad
Zach - ClickUp Sure. I'm currently streamlining our contract automation workflow to send weekly lead reminders. My plan is to adjust the due date for the next reminder whenever there's a response (either from us the lead). I think we could optimize this by triggering an 'Add Comment' action when a new email is received; could we then layer on a second automation to automatically update the task's due date at the same time?
Kamau Cooper
Patrick Holz I would think the option for that would be attached as and if/and statment to the email automation to trigger once those criterias are met. But that would be cool to have "EMAIL RECEIVED FROM" Conditions field.
Kamau Cooper
Zach - ClickUp Possibility for a "EMAIL RECEIVED FROM" Conditions field? In order to specifiy only triggering if an email came from a specific sender/ domain or not.
Christian Brock
Zach - ClickUp
My team doesn't have an immediate use case for this; however, I definitely see the utility in it. I agree with Robert Hudman that the ability to set conditions on the email trigger is highly valuable in implementing the capability into a workflow.
Zach - ClickUp
Hey everyone, wanted to loop back on the filter/condition requests coming up across several of your comments (Robert, Patrick, Jackson, Kamau, Pip, and others). You're all pointing at the same thing: the ability to filter this trigger based on sender, subject, body content, and so on. Heard loud and clear and that's likely the next thing we'd tackle in this area.
In the meantime, there are some workable ways to manage the "firing too often" problem even without those conditions. For example: when an email is received, you could set an action to change the task status or update a custom field. Then, using a condition on your automation — "only if status is X" — you can prevent it from firing again on subsequent emails. It's not perfect, but it gives you a decent amount of control once you start playing with it.
Which brings me to a question for the community: would you rather we ship this trigger soon so you can start tinkering and using workarounds in the meantime? or would you prefer we hold off and bundle in the email-specific conditions before releasing it?
My gut says most of you will want it in your hands sooner rather than later, but I want to hear it from you. Let us know! �
Jackson James
Zach - ClickUp I would rather you hold off and bundle in the email-specific conditions before releasing.
What is the timeline on:
- Shipping trigger soon?
- Shipping trigger with email-specific conditions?
Zach - ClickUp
Jackson James: We would be able to ship this trigger in the next week or two. If we need to wait for the condition, it will be much longer (since the condition is not currently prioritized nor worked on).
Jackson James
Zach - ClickUp I would prefer to wait so that it can be delivered as a bundle, personally
Kevin LeMasters
Zach - ClickUp Will incoming email trigger now allow reply back to all people on the initial CC list?
Andrew Cattarin
Zach - ClickUp I would prefer to get a phase 1 version out now so we can at least cover basic use cases like 'email reply changes status to "ticket reopened"'.
I'm not aware of any downside to releasing this as a phase 1 now, and improving on it later with both email-specific conditions and split email/thread conditions.
Hanna Heidbreder
ClickUp automations, status change when new email replies are received
When is this feature coming? It seems to be essential, as inquiries about this topic are piling up here.
Rafael P Fernandez
Totally agree with Alice Hilton’s comments below. As ClickUp aims to absorb all business environment tools, it’s unacceptable not to have strong features for interacting with customers. Email is the bare minimum—we should already be talking about WhatsApp and Telegram integration.
Zach - ClickUp
Merged in a post:
When emailed comment received by task.
Howard Haynes
Need automation trigger - "When" email received into task creates a comment
Example: then update 'Status'...
Zach - ClickUp
Merged in a post:
ClickUp automations when new email replies are received
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Alice Hilton
Currently ClickUp automations can only be set for new comments. This means that when emailing customers from a task, I am unable to set an automation to notify me when a new email response comes in. This makes it extremely challenging to use ClickUp for customer success management as I would need to know when customers are responding to emails. If anyone has a work around I would really appreciate it.
Zach - ClickUp
Merged in a post:
Trigger Automations when a recipient responds to an automated email
Sophia Gaynes
It would be helpful to be able to change the status and other fields of a task when a recipient of an automated email responds to that email. The correspondence is tracked in the activity, but I can't figure out how to change a status or be notified when they respond.
Zach - ClickUp
Merged in a post:
Allow email sent to be an automation trigger
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Tadej Jevsevar
(Submitted via user)
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