New Trigger: Email Received (ex: When a new email arrives...)
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Damon Ryan
From Support Ticket: I can't automate status change or anything based on email thread (eg WHEN New Email received THEN change status)
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Shawn Clement
I am a little confused on how you demonstrated it. Can you share the use case?
Can you also share how the email to task would be used?
Kamau Cooper
I operate clickup as a helpdesk. For instance if an end users emails a reply to a case that is closed(completed) I would like to create an automation to reopen that task and possibly assign it a supervisor.
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Tom Seiler
itching to get clickup have a functional service desk setup, for us this has to include email being the primary way a support task is initiated. as such, incoming email should reply back to all people on the initial cc list, such that we can triage the ticket and then reply back easily as we progress it. will this be doable? until this is viable, we are forced to use external service desk system, which is starting to tip the balance towards moving away from clickup as a one stop shop
Zach - ClickUp
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building now
Last updated on April 6, 2026
Hey everyone! Would love to get your feedback here.
Yes, we are building this and building it RIGHT NOW.
Thanks 🙏
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Nate Krakowski
Zach - ClickUp Looks perfect for my use case and I'm excited to see this is in the works! Are you able to share about how far from going live this might be?
I see on the trigger side of the automation that the '+' button is available under the email received trigger. Am I correct to assume that I would be able to create an email received trigger for a specific set of statuses (or other conditionals, like other triggers)?
Thanks!!
Patrick Holz
Zach - ClickUp - Variety is the spice of life - if we can choose to only trigger on threads as well, somebody is going to have that need. Another great option would be able to filter by the sender - i.e. if the email was coming from a specific 3rd party automated email address, I might want to ignore it. Likewise, if it was coming from a VIP I might want to set a higher priority, or adjust another field differently.
Loriann Riad
Zach - ClickUp I love this feature, just wanted to confirm that along with the comment Action, if you could build on to that other Actions (i.e. change dates, add to other lists, etc.)?
Ruth Barrow
Zach - ClickUp I think there should be an option for only threaded comments/emails too, as you may need different actions based on the first reply/comment vs subsequent.
Side note question, one of my lists gets populated by emails received (auto forwarded), if would be amazing if the EMAIL feature auto fills the To field and the Subject field based on the task (as it was set up via an email)
Robert Hudman
Hey Zach - ClickUp
This looks great!
Question - are we able to set conditions on the email trigger?
Zach - ClickUp
Robert Hudman: what kind of conditions would you expect? We will have all of the task conditions out of the box, but I imagine you're asking for specific email conditions like "From," "To," "Body contains," et cetera, right?
Zach - ClickUp
Nate Krakowski: Aiming to have it done this month, but there is a chance that with testing and other roadblocks, it may go a bit longer. We have a working demo in our testing environment though so most of the engineering work is done.
Robert Hudman
Hi Zach - ClickUp
Yeah, looking for those basics.
Subject contains and Body contains will be especially important, as well as "to" and "from".
Has attachment might be good as well - but we need to sort out ClickUp ingesting email signatures as attachment (a general annoyance).
Let me know if you need anything else.
Zach - ClickUp
Patrick Holz: Yeah, I was thinking the same thing moments ago, actually. We really need a generic "triggered by..." condition that can be used with this and other triggers inside of ClickUp. That way, I could do something like "when email received and the person who triggered is in the workspace and on this team, or he's not in the workspace, or is exactly this person," and so on and so forth. That would be a helpful condition.
Zach - ClickUp
Loriann Riad: Could you explain this a bit more please. Can you use it in an example.
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Joseph Plaizier
Zach - ClickUp very exciting. Thank you for sharing your progress. I am sure that someone at some point will want the ability to trigger on only threads. I don't know that we need that functionality at the moment, but I'm sure if it doesn't come up now that it most likely will in the future.
This will be a big benefit to many of our teams and we're excited for the release! It's looking great!
Pip Meecham
Zach - ClickUp This looks amazing! Yes definitely agree that the option to do on exclusively threaded replies is needed. As a secondary thing to this initial launch (or even the same time!) it would be great if we could filter by things such as email address the email is coming from, terms in the body of the email, subject line etc.
Shahen Halebian
Zach - ClickUp From a technical standpoint, this approach works, but using an automation that triggers a comment is unnecessary and will likely clutter the activity feed. A more efficient solution (that I was hoping would be created) would be to build on the existing notification behavior, specifically, notifications for new emails or comments within a thread. Because currently, we always have to manually check out tasks if someone has replied to an email that was sent out.
Ideally, there should be a notification setting that, when turned on, alerts users when someone replies to an email thread. This would eliminate the need to create and manage automations across multiple lists and spaces. For our use case, maintaining those automations at scale would be cumbersome and inefficient.
A single, centralized notification option, toggleable in settings and delivered via email, inbox, or app would be a much cleaner solution. PLEASE DO THIS INSTEAD...or at the very least, can this be done in tandem with the automation?
Jackson James
Zach - ClickUp definitely need filter conditions, especially if the recipient’s OOO autoresponder is sent to the task – this would cause the automation to trigger a workflow unnecessarily.
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Alex Rawet
Zach - ClickUp Looks great, thank you!
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Eric Carson
Zach - ClickUp Unable to access the video provided due to it violating the corporate content filter...
Erin Walker
Zach - ClickUp
Love this. Could we also get the send email to task links via the outlook/gmail integrations? Would be great to find that task recipient quickly and add them to. new email thread.
Loriann Riad
Zach - ClickUp Sure. I'm currently streamlining our contract automation workflow to send weekly lead reminders. My plan is to adjust the due date for the next reminder whenever there's a response (either from us the lead). I think we could optimize this by triggering an 'Add Comment' action when a new email is received; could we then layer on a second automation to automatically update the task's due date at the same time?
Kamau Cooper
Patrick Holz I would think the option for that would be attached as and if/and statment to the email automation to trigger once those criterias are met. But that would be cool to have "EMAIL RECEIVED FROM" Conditions field.
Kamau Cooper
Zach - ClickUp Possibility for a "EMAIL RECEIVED FROM" Conditions field? In order to specifiy only triggering if an email came from a specific sender/ domain or not.
Christian Brock
Zach - ClickUp
My team doesn't have an immediate use case for this; however, I definitely see the utility in it. I agree with Robert Hudman that the ability to set conditions on the email trigger is highly valuable in implementing the capability into a workflow.
Zach - ClickUp
Hey everyone, wanted to loop back on the filter/condition requests coming up across several of your comments (Robert, Patrick, Jackson, Kamau, Pip, and others). You're all pointing at the same thing: the ability to filter this trigger based on sender, subject, body content, and so on. Heard loud and clear and that's likely the next thing we'd tackle in this area.
In the meantime, there are some workable ways to manage the "firing too often" problem even without those conditions. For example: when an email is received, you could set an action to change the task status or update a custom field. Then, using a condition on your automation — "only if status is X" — you can prevent it from firing again on subsequent emails. It's not perfect, but it gives you a decent amount of control once you start playing with it.
Which brings me to a question for the community: would you rather we ship this trigger soon so you can start tinkering and using workarounds in the meantime? or would you prefer we hold off and bundle in the email-specific conditions before releasing it?
My gut says most of you will want it in your hands sooner rather than later, but I want to hear it from you. Let us know! �
Jackson James
Zach - ClickUp I would rather you hold off and bundle in the email-specific conditions before releasing.
What is the timeline on:
- Shipping trigger soon?
- Shipping trigger with email-specific conditions?
Zach - ClickUp
Jackson James: We would be able to ship this trigger in the next week or two. If we need to wait for the condition, it will be much longer (since the condition is not currently prioritized nor worked on).
Jackson James
Zach - ClickUp I would prefer to wait so that it can be delivered as a bundle, personally
Hanna Heidbreder
ClickUp automations, status change when new email replies are received
When is this feature coming? It seems to be essential, as inquiries about this topic are piling up here.
Rafael P Fernandez
Totally agree with Alice Hilton’s comments below. As ClickUp aims to absorb all business environment tools, it’s unacceptable not to have strong features for interacting with customers. Email is the bare minimum—we should already be talking about WhatsApp and Telegram integration.
Zach - ClickUp
Merged in a post:
When emailed comment received by task.
Howard Haynes
Need automation trigger - "When" email received into task creates a comment
Example: then update 'Status'...
Zach - ClickUp
Merged in a post:
ClickUp automations when new email replies are received
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Alice Hilton
Currently ClickUp automations can only be set for new comments. This means that when emailing customers from a task, I am unable to set an automation to notify me when a new email response comes in. This makes it extremely challenging to use ClickUp for customer success management as I would need to know when customers are responding to emails. If anyone has a work around I would really appreciate it.
Zach - ClickUp
Merged in a post:
Trigger Automations when a recipient responds to an automated email
Sophia Gaynes
It would be helpful to be able to change the status and other fields of a task when a recipient of an automated email responds to that email. The correspondence is tracked in the activity, but I can't figure out how to change a status or be notified when they respond.
Zach - ClickUp
Merged in a post:
Allow email sent to be an automation trigger
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Tadej Jevsevar
(Submitted via user)
Zach - ClickUp
Hi everyone 👋
I’d love your feedback on a related idea we’re considering for ClickUp Automations: What if you could connect your Gmail or Outlook to use as an external trigger. So that when a new email arrives in your Gmail or Outlook inbox, it could automatically trigger an action inside ClickUp?
I understand this is not the same as the main feature request here, but I figured this crowd of people might still have an opinion on whether or not this is helpful. I'm also asking because we're identifying more external integrations to build into automations as we are looking to add a lot more soon, and thought these were good candidates.
Thank you!
Michael
Zach - ClickUp what you're talking about sounds pretty slick. My employer/boss refuse to adopt ClickUp because "that's not how our factories and CEO communicate". If there were a way to be able to essentially link CU & email so that we could manage projects with CU but some people could still live in their retarded email world that would be pretty amazing.
But to the original request; if we could assign a task to ourselves when we email to a list that would be pretty cool too.
Thomas Bacon
Zach - ClickUp Yes this would be VERY useful, especially if it can be filtered. In other words, emails that match X condition trigger something.
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Karoline Kautz
Zach - ClickUp That sounds great! I would love to have a folder in Outlook and every time I move an email into that folder - out pops a task in CU which I can move around from there. As a pre-step to full email integration that would be so helpful.
Mike Izo
Zach - ClickUp Absolutely! More integrations! Our agency is on Google. Would love to leverage this as soon as it's released!
Summer Aims
Zach - ClickUp Do you know how many hours of email system configuration you would save me?
Then pump up those automations with a SuperAgent to monitor and get smarter from?
Yes, please, and thank you.
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Micah Jones
Thomas Bacon I 100% agree
Igor Canabarro
Zach - ClickUp would be great. The contractor is also valid. If we could automate some reverse functions as well: for example, when a card in the Clickup with a connected email thread was completed, the Clickup could send a summary of the conclusion in the original email. Without this function, my team needs to update both Clickup and go to the original Gmail email thread to update requests/stakeholders.
Christian Gustafson
Zach - ClickUpYes - very helpful. Doing this in other tools to trigger actions in ClickUp today, which is fine, but to bridge the gap between email and ClickUp would be very helpful (maybe having a real email integration so task comms can flow easily with outside parties).
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Ralph Stokes
Zach - ClickUp Would not be any use to me unless it worked with IMAP accounts as well as Gmail/Outlook.
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Mark Regan
Zach - ClickUp please can you add the original feature request as promised? Or at least let us know when it will be added if ever
Stephen John T. Carlos
Zach - ClickUp That can also reframe how we manage mailboxes as well. Currently, we are doing auto-forwarding from a shared mailbox to an email to task for monitoring. Having the mailbox linked simplifies the steps and will have the automation or agent do the sorting and classification piece all inside ClickUp.
Robert Hudman
Hey Zach - ClickUp
I love this idea.
If we could have ClickUp monitor the email account and use rules (e.g. Subject contains, sender is, etc) and trigger actions - that would be epic!!
I am on M365/Outlook.
Hit me up if I can contribute at all.
Cheers, Rob
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Gethin Herbert
Karoline Kautz You can do that already with the CU email to task feature & a macro automation in outlook. We forward all of our emails into tasks to a central space in clickup to work from that way.
Zach - ClickUp that'd be great for us, I assume we'd need to use something like custom id's in email subjects to link an email to a specific task?
Andreas Pütz
Michael Completely agree with you. That sometimes stops the whole process if some "legacy world people" are the deciders.
Zach - ClickUp Yes. Would be nice to see it in ClickUp.
Kamau Cooper
Zach - ClickUp with this regards using email triggers at a helpdesk capacity, in part the triggers would need to direct influence the task that email is assign to. For instance if someone replies to an email that was initiated from a task and in return a reply is sent a trigger would influence that task status.
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Joseph Plaizier
Zach - ClickUp, this could be beneficial. ClickUp currently doesn't let you connect Outlook team emails so if we could have an automation that looked at the team email inbox and would trigger something in ClickUp, like create a task or post a comment to an existing task, that could be very beneficial.
Matt Schwartz
Zach - ClickUp That would work great for us, we are on Google, as long as we can then trigger a different CU status / automation based on when a user replied to the existing Google email support thread as we originally asked too. The idea here is we need to mimic a support desk where the original ticket gets into CU and sets a status to open, then auto follow-ups while waiting for the client in a pending status and if not response, it changes the status a third time to closed.
Brenno Vicario Nicolau
Karoline Kautz, excellent idea!
Zach - ClickUp
Michael: Thanks, Michael. And yes, the original request will not be lost. This is just a matter of timing and what comes first!
Zach - ClickUp
Thomas Bacon: Good note on filtering. I will see if we can also get filtering in when we add in the integration.
Zach - ClickUp
Summer Aims: Looking forward to saving you a ton of time. Thank you for your patience!
Zach - ClickUp
Igor Canabarro: 100%, and I'm glad you brought up actions as well. For these integrations we would be adding in, we would likely start with either triggers or actions, and I think we're going to start with triggers first. But then yes, there's no reason we wouldn't also add the other!
We are looking to make these integrations much better than our original ones, by the way.
Zach - ClickUp
Ralph Stokes: I will see if IMAP will work when we introduce this. Good callout.
Zach - ClickUp
Mark Regan: This task is not going to be closed out when we ship the Gmail and Outlook functionality, I promise. This is still a high-priority feature request for us, but the implementation is not as easy as the integration ones will be, which is why I was looking for a quicker win for this group of people. We will come back to the main ask.
Ruth Barrow
Zach - ClickUp It would but only if it works really well. For example, I use a proofing tool and get an email when a client requests changes/approval, so I would love for CU to automate when this email arrives it changes the specific task to assign the next subtask for example, but I think getting CU to know what task the email is connected too would be difficult.
And for 'support tickets' this automation would be helpful, i already forward these emails to CU so I guess essentially this is the same thing
Melanie von Schorlemer
Zach - ClickUp Yes, this would be very useful.
Adam Carbonneau
Zach - ClickUp That would be incredible! I'd also consider the opposite
When action happens, trigger email response.
For example when a task closes, send X email template and be able to insert custom variables (ex. First Name) to the template.
I'd pay more for that.
Zach - ClickUp
Adam Carbonneau: Noted �
Zach - ClickUp
Ruth Barrow: cool use case! We'll keep that in mind if we pick this up. Thanks for sharing.
Steven Means
Zach - ClickUp This could also work for us but aside from the set up obviously needing to allow one to clearly differenciate which emails are triggers & which arent, but the requirements for the sender also cannot be difficult or they just wont happen. Best case would be if we could send triggers in Emails, where someone can just click a button in an incoming email and trigger an automation.
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Marc-Antoine Legault
Zach - ClickUp would it work if the original email was sent through clickup and replied to in outlook? For this to be useful, i would need the email thread to track to a specific task.
Tony Cunningham
Zach - ClickUp Not needed for our company. Thanks.
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