Frontend Speed Improvements | Voters

Frontend Speed Improvements

in progress

Zeb

Optimizations and improvements for things like clicking around, the app becoming sticky, and generally related to the web or desktop applications.

March 19, 2021

Michel Giesser

Please take that issue very serious Clickup, the performance ist often a big problem in many cases..

Brian Morin

WTF is going on with performance? Clickup is adding tons of lag to my workflows. Tickets take over 10 seconds to process. Look at these profiles:
It's really really really really  really really really really  really really really really  really really really really bad. Sometimes I can't load assignees, and various dropdowns are practically unusable. 
This has to get addressed.

Andy Pitt

We’ve recently migrated parts of our CRM to ClickUp after previously using Monday.com, and while ClickUp offers some excellent features, we’re starting to regret the switch. Performance has been a major issue, both the desktop app and browser versions load painfully slowly, making the user experience feel like using a web browser in the late '90s.

If this continues, we’ll have no choice but to look for alternatives or go back to Monday.com. The lag is making it increasingly difficult for me to advocate for ClickUp internally, despite its otherwise strong feature set.

Jordi Fumadó

In terms of performance, we may not apply it in the end

Takes time to create task lists
It takes a long time for arrows to appear in copied gants

Vincent Ghilione

I can not understand why improving speed is not a top priority for Clickup. They must be using it everyday and experience the same sluggish interface. As somebody mentioned, this must be the number one cause for people leaving to another tool. I'm also thinking about it of course, the tool is great, it fits my workflow so well, but the un-responsiveness is driving me crazy. Come on Clickup, you can hire some JS specialists that can make this app faster. You have no excuse to be the only one is the category to be so slow.

Seth Lewis

Vincent Ghilione: 
Hey, there! 
Thanks for raising these performance issues. We've been working hard to improve the experience for everyone and want to get to the bottom of the problems you're reporting.
For starters, you may be able to improve your experience of the platform in minutes! Just open the Doc below and follow the troubleshooting steps and optimization suggestions at the top of the Doc: https://doc.clickup-stg.com/333/p/h/ad-4486901/0f60f01d568fcd3
If you're still experiencing slow speeds after following those suggestions, the second half of the Doc explains what to do next! If you end up creating a Support ticket, you can reply here with your ticket number and I'll prioritize routing it to the proper team internally!

Vincent Ghilione

Seth Lewis Thanks for the feedback, appreciate it. I tried the suggestions in your docs. It seems the fact of disabling animations, improves the app responsiveness (even if visually it barely does any difference. Let me try it for a few days and open a ticket if things do not get better.

Marcin

Seth Lewisit doesn't help much. Still slow...

Marcin

Seth Lewis and it's not about "proper team" or individual ticket. It just should be priority to make system usable instead workarounds suggestions. Don't You see that performance issues ? Does ClickUp Team even use ClickUp ? Or other tools :D

Andy Pitt

Seth Lewis The link for this doc is dead.

Seth Lewis

Andy Pitt: Thanks for the follow up! We've adjusted our intake process for these reports a little bit. I just sent you an email so we can work together to pinpoint why your Workspace performance is not optimal!

Petr Knedlík

My company will probably stop using Clickup soon if the performance is not significantly improved. Soo slow :(

It would be great to be able to turn certain features off so Clickup is faster.

Rob Geraedts

Same here. I've been in contact with support about this. Send them videos and stuff, but unfortunately they where not able to pinpoint what's going on. List loading is dead slow and editing tasks sometimes feels like typing using rubber bands: each keystroke or mouse click takes seconds to execute.
Really a pity. Clickup is the best other there, feature wise, but is becomes unusable and I fear we have to migrate to something else.
As other users already mentioned: stop creating more features and focus on speed to get Clickup usable again.

Wes Foster

This is the #1 reason why people leave clickup. I'd trade 50% of clickup's features for 50ms speeds.

Samantha Falcon

Wes Foster Would love a spin-off, stripped-down version of the app called "ClickDown" that is more tightly focused on Task management again. I appreciate the ambition but trying to compete with Miro or Teams/Slack feels so out of scope, and honestly frustrating when Task management performance is suffering so much.

Leo Cheron

Oh boy, Clickup feels so slow. Everything takes ages to load, and whenever I miss click I hate myself because I know I'll have to wait 2 seconds to do anything.

Mauricio

It has been very very very slow, to the point that is driving me crazy. Some times takes more than a minute to properly load a task list that has around 100 tasks. It freezes the page while loading. I'm on Safari 18.1 - Mac 13.7.1

→