Free Internal Guests with limited functionality
James Wooldridge
We now pay for clients and contractors within our wider organisation at the same rate as Members, and they are referred to as Internal Guests. This because ClickUp assumes anyone on the same domain must be an employee we’re trying to get a free license for. They are actually our clients who only need functionality that allows them to be assigned to a task and add comments.
Please add a “Free” Guest access tier with reduced functionality that I can actually use without being charged.
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Prompong Hakk
I agree this needs to be revised, the internal guests should include co-workers with the same company email who are not in an executive or administrative position or who may only from time to time log in to get task updates etc. The free quota of guests that are given should included members of the internal team that don't need full access and can eb assigned to specific spaces only or to a limited amount of spaces with the ability to comments and view tasks, not necessarily create them.
Gary Way
This is such an annoying restriction. Imagine me telling my director (who logs in once every now and then to view things) that he's got to use a personal email address so that we can make him a guest.
The ability to showcase ClickUp to others within the business is limited because of this restriction...
Nadja von Massow
I'm in the same boat. I'm a freelancer and rely on clients to check on project progress and comment on tasks. The features required for these guests would very limited and minimal, but the view-only would not be sufficient either.
The fact that I have to pay through the nose for something so minor is hurting my business and is forcing us to be incredibly selective about the access we give to clients, despite its immense benefit to productivity. 10 included editing guests is just ludicrously tight.
I don't understand the business case: bringing in possible new customers for you by inviting our clients as guests is a massive data gold mine for you. Only because some existing clickup users might occasionally use guest seats for staff members? So what? If the features are limited/reduced as a guest, surely you can live with that.
We've just switched from Trello and we suddenly had to tell the majority of our clients that they won't get access to our new PM platform. The astonishment was huge. Some even offered to pay for their own accounts, but even that's not an option without putting the admin onto us.
Elliott
We've waited for this sort of feature. We have several very casual team-mates, and it doesn't make sense to pay for them, but there are certain paid features that would be useful. Three memberships and four or five free "limited memberships" – able only to be assigned to a task, view tasks assigned to them, comment, and change the status of the assigned task – would be ideal, and such a feature would make it worthwhile to pay for three full memberships (rather than 0 because of the occasionally-active teammates).