Howdy, team ClickUp / Support;

as you will be aware, we currently have numerous open issues filed & pending resolution with your team.

While we appreciate the option to theoretically check on progress per your ChatBot ("Check status of reported bug (CLK)"), the 'information' returned routinely is abysmally uninformative. It's just always the same boilerplate payload, conveying absolutely nothing about the actual state of the individual case/s:

[Image]

That's rather frustrating, to put it in the mildest possible terms.

Consequently, if it's not already somewhere on your wishlist submitted by other users, we'd very much welcome an improved issue tracking more similar to how you're already treating feature requests (on canny.io).

Specifically, we would like to be able to see at any given time ... :

* the actual stage an individual issue is currently in at your side,

* the place in the queue it is at (like "{n} cases ahead before this one" or something similar, to gain some idea as to when it might actually get addressed),

plus, in an absolutely ideal world

* a list of cases pending resolution for our workspace – so we don't have to keep track of open issues manually ourselves. I may be jumping wildly to conclusions here, but given the platform you're running it should be a simple matter of sharing a properly filtered list with its respective stakeholders, should it not?

Thank you for your esteemed consideration of this suggestion. Best –