Clients cannot find the emails because messages sent from ClickUp are not grouped together when they arrive. We currently have to use other communication tools to send quotes, documents, etc.

We are experiencing delays and even lost sales.

Steps to reproduce the issue:

The client sends an email.

We receive the email as a task.

We reply to the client's initial email.

The client receives our reply in Outlook as a new, ungrouped email.

The client then replies from Outlook.

We reply again, maintaining the conversation thread.

The client receives another ungrouped email—appearing as a new message—despite having the custom view enabled.

The situation becomes more complicated if the client receives mass emails from multiple providers; if these are not grouped, they are unable to locate the specific email.

We appreciate your support, please.