So... I just wrote a customer what a buffoon he is.
Did I want to do that? HELL NO!!
What happened?
I received an email from a client that was unappropriate.
I wanted to add a comment for my team to discuss this and allowed myself to call him a buffoon while doing so.
What I didn't realize in the heat of the moment: If you want to comment on an email, you are by default SENDING an email.
So... save to say that this customer is not any longer a customer.
Thank you very much!
How to solve this?
a) make me CHOOSE to send an E-Mail. This should be an extra Click!
b) Ask me, if I really want to send this E-Mail, BEFORE I send it!
c) Add two buttons to incoming E-Mails: "Reply to E-Mail", "Comment on E-Mail"
d) DO WHATEVER BUT PREVENT SENDING COMMENTS TO CUSTOMERS!!!!