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Dashboards: view time in status
View and calculate "time in status" inside Dashboards
November 24, 2020
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Automated reporting of time-in-status would make it possible for us to use ClickUp to serve those we support. We support:
• Learners setting time-to-complete task goals, who need the system to show them how actual time compares to goals;
• Users who are here to work or learn from minute one, not require onboarding beyond dragging a task between columns (not require something more complicated than doing the tasks described within a document);
• "Assembly line" task types, where time in status reporting is essential over many small tasks to generate project and task estimates;
• Freelancers who sign a business agreement agreeing to be paid in part on the accuracy of time tracking (use automated time tracking or not be paid).
Many users simply need a system provided by us to do their work or complete learning exercises, in some cases one time only, hence the need to avoid tool onboarding.
We want people to be able to use ClickUp to manage their tasks—we want to expand the quantity and types of persons that can use ClickUp.
We had several email back-and-forths asking what is "the ClickUp way" to automate time tracking and we were continually shunted to general time tracking approaches which were not automated, and did not provide usable reporting rather than simply agreeing with our assessment that Clickup does not have automated time tracking.
Time in status is a form of automated time tracking whereby using ClickUp for task management causes time to be tracked, rather than forcing users to track their own time (whether inside or outside the system). Forcing users to note or click to create start/stop times in addition to other actions (such as dragging a task between status columns) is NOT automated—user intervention and tool training is required at the beginning and ending of sessions/tasks.
22 hours ago
I would like the option to see the average amount of time an individual ticket has spent in any given status. This would also be helpful for knowing if we are meeting an SLA during the process. (ie - I have 10 tickets in the Open status. For these 10 tickets, what is the average time spent in the Open status for a single ticket?)
Right now it seems to only be the average for all the tickets combined.
December 10, 2020
Would be great to include multiple statuses and see the combined total time. This would be handy for a number of use cases where tasks move through different statuses. Some lists might have several statuses where in some, the task is waiting to be dealt with internally, and in some, are waiting for input from a customer for example. If one could combine time spent in the relevant statuses, one could measure parameters such as response time and resolve time.
Also, if we then had the ability to set benchmarks (SLA) for these (for example 24 hours for first response, i.e. time spent in "New, not started" status for example), we could see if we are doing better or worse than our set goal.
December 7, 2020
: same use case for me +1
January 31, 2021
Merged in a post:
Dashboard - Group by Time in Status
Eg. If I want a dashboard that shows me all Tasks with a 'To Do' status that have had that status for more than 5 days
November 18, 2020
December 2, 2020
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December 2, 2020
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