"Creator Email" cannot be used in "To" field for Automation Action "Send Email"
B
Brandon Thomas
When creating a new List Automation w/ the Email ClickApp as an Action, I cannot use any Fields that appear in the Subject or Body inputs as parameters in the To, Cc, or Bcc inputs.
I have my support email address configured to forward all new mail to a ClickUp List's "Email To List" generated address. My goal is to have ClickUp send an automated acknowledgement message from my support address back to the user once their task has been added to the list via their email; this is so that users are assured their ticket is being investigated.
Including the "Creator Email" parameter in the "To" field's available choices (there are currently none) would make this possible.
Another approach that I also tried: Custom Fields seem to be usable in the "To" field. I've tried to configure another Automation to set the Custom Field
first
to the "Creator Email" parameter, then - once that is accomplished - send the email as described above. However, it appears that Custom Field automations also cannot use any parameters to set their values, so this approach also does not work.This seems like a relatively simple feature in my eyes, especially given that Subject and Body can use custom parameters such as "Creator Email"; so I was surprised when this was not possible. I'd appreciate if this were possible in a near-future update.
Photo Viewer
View photos in a modal
Log In
Zach - ClickUp
You nailed it Brandon! Being able to drop Creator Email into the To: field is a huge unlock for those support-style "email to list" setups where you want to auto-acknowledge the sender. There's already a high-vote post on exactly this (and your detail on the Custom Field workaround is great context to add) so I'm merging yours in to combine the votes