Comments and Attachments Restore from trash
J
Jacob Cohen
It's very important to be able to restore from trash deleted Comments and Attachments from a task
Log In
C
Camila Osorio
'it's essential to have all the features that a regular email server like gmail offers. (Restore from trash, forward, undo sent, schedule emails, etc)
Philipp Berner
Would a 30 day time window for restoring from trash satisfy the requirements?
If not, what is the reason it should be longer?
Arnoud Post
Philipp Berner seems ok. If there would be a reason it is the same as for other trash related issues. There are no notifications or available permissions to set. Also the API is not able to read from trash. The result is that if someone in your team (or guest) deletes something, nobody knows unless you regularly check the trash... Which is not on my weekly to-do. So I've seen things dissappear for ever.
And due to the API it's also not possible to create a weekly trash report using automations.
Pascal Vuylsteker
Philipp Berner I would recommed at least a 4 months period. In France departure negociation could take up to 3 months. Add one month to be able to recover potential mistake done during that period.
E
Eugen Lehm
The topic is still super important and would be very useful if the users or admins themselves could restore comments or more importantly deleted attachments.
Rebecca Burke
I agree, I just deleted a comment by mistake and did not click undo. Now I cannot get the comment back. Very disappointed.
Justin Xin
Deleted a comment from the iOS app because of a bug that made comments appear duplicated... and now I can't restore it. There was some important information in that comment thread...
Thomas Brown
I just realized this was not included in the trash. This can be very, very bad as my team and I often store notes as comments from meetings in tickets.
If we were to accidently delete that comment and not press undo afterwards it seems like the comment along with all its content would be lost forever.