Allow screensharing and talking with support
Erica Marx
A TON of time would be saved if we could screenshare and talk with support rather than communicating only through chat, screenshots, and recording videos to send back and forth via chat.
ie. Create an environment where we each click in, we can screenshare, and we can hear each other.
I just spent 90+ minutes working through an issue via live chat that (in hindsight) could have been handled by a 5 minute call where I could screenshare and the tech could tell me what to do differently (or remote controlled my screen, which I understand you may not want to allow).
On the positive side, Hunter in tech support probably doesn't have to go on a meditation retreat in the near future because he go to practice sustained zen level patience tonight, right here on the job.
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Devon Moran
Merged in a post:
Provide Phone-Based Support for Enterprise Customers
C
Cy Caine
I find it frustrating and time consuming to get the help I need via Chat support. As an enterprise customer with a large annual spend, I expect better. This isn't a knock against the folks providing chat support. It is the method of communicating that needs improvement.
Devon Moran
Hey, Erica!
Thanks so much for this feedback! I will raise this internally, and if there are any updates we will communicate them in a comment on this post.