Sydney Has there been any progress on this topic? It's a fundamental admin ability with any other software.

Sydney Still a basic feature that every enterprise needs.

One of my colleagues got a new phone and is now locked out of his account because I can't reset his 2FA - I'm stunned that this basic function is not implemented yet!

We just got caught out on this. I cannot believe such basic user functionality doesn't exist. We are on an Enterprise plan, a user has lost their MFA on their phone, and now they are completely locked out of their account, and as an Admin, we are powerless to help.

How is this not something that is actively being resolved?

Wild that its 2025 and this does not exist.

Preach- this is a standard feature that seems crazily left out.

+1 here , Admin should have the rights on this its time consuming for us to connect with the support most of the ticket we received was SMS Authentication not coming trough

2FA sms service was down and one of our users who had not set up 2FA with authenticator app ended up being locked out for a couple of hours. A ClickUp support agent was able to help by providing a bypass link, however it is outragous that an admin or the owner cannot reset 2FA so users can login

It's outrageous that a workspace Admin cannot change a user's email address. I can't think of a single other productivity app that doesn't have such a basic, fundamental capability.

This is basic admin functionality that is desperately lacking in ClickUp. Please increase the priority of this feature and get it delivered!

It would also reduce the load on the ClickUp helpdesk not having to deal with what should be a trivial fix for a company admin.