Allow admins to reset Member password, email and 2FA.
building now
Pavel Pronin
I'm an Admin of Business plan. I can't reset a member password, I can't reset 2FA method.
The only 2 options I have is:
- resend invitation
- cancel invite.
This is ridiculous. Why admins have so few options to manage user's accounts?...
An admin should have rights to:
- reset password
- reset 2FA
- remove 2FA
- change user email
- change user name
Log In
Franziska Tryzna
Armine Seropyan Do you happen to have any timeline for this much needed feature?
Armine Seropyan
Franziska Tryzna: Are you looking for a specific admin action here? I ask because the post calls out several different options.
Franziska Tryzna
Armine Seropyan from our needs it's actually everything listed. We need the feature to change user names and e-mails - because we had several cases of namechanges due to marriage or similar by now. We encountered issues with MFA and users not being able to reset it on their own. And the magic link happened to be troublesome in some cases, too, because of cached / saved passwords in the user's browser, so resetting the password would also help a lot.
Armine Seropyan
Franziska Tryzna: By magic link you mean the "Email secure login link" didnt work?
Andrew Caudle
Is there a solution yet for an Admin changing a user's name?
Franziska Tryzna
Andrew Caudle I'd love to know that, too.
Armine Seropyan
Merged in a post:
ability for admin to change user names or assign user names
Shane Evans
When people join clickup, they enter all manner of names: all in caps, all in lower case, first name only, no name, initials, their email.....as an organization, and as the owner of the entire workspace, i wish there was administrative ability to go through a tidy up all the names. It's not just appearance, but using the task assignment and commenting features of ClickUp requires that you can find someone by their name.
J
Jaron Thompson
To check in on this I noticed that we were not able to change user names in ClickUp and I'm having to manually ask contractors and other new employees to change their names as you have to change it yourself. IE admin's don't have the ability to edit or change the names.
J
Jon
If you aren't going to actually develop this feature, you need to stop charging enterprise rates to set up SSO with Microsoft or other IDPs.
D
Daniele Rodrigues - Comercial
We're still unable to change the email addresses of users as an administrator. I opened support and they only let you vote here so that you can develop it. When I open the link I find that this request has existed since 2021. It's shameful that they haven't yet developed something so basic and so necessary for tool management.
Rakesh Rathore
Still waiting.......
Rakesh Rathore
Still waiting.......
C
Candace Lytell
Armine Seropyan I have a member that is locked out. Needs password reset AND reset 2FA. We can get them logged in with the link, but can't update the password or the 2FA. Any update here?
Rakesh Rathore
Still Waiting ......
Load More
→