Add Placeholders / Fields to TO / CC / BCC Field in E-Mail Automations
Julian Pustkuchen
Since "See Sender Addresses for Tasks & Comments Created via Email" has been finished yesterday (HOOORAAAY!!! :D), the only thing stopping us from creating a very flexible Ticket System with Clickup is the missing option to use Placeholders on ClickUp E-Mail Automations recipients. Currently only static text is possible (but sadly not helpful for that).
Please try to create an automatic reply to received E-Mails with Automations like "Thank you for your Ticket, we're working on it". I think it's not possible due to this missing variables! :(
It would work as the placeholders available for the Text would be available as TO / CC / BCC recipients. Currently, only hard coded text is possible.
To improve this in General, I think for E-Mail TO / CC / BCC Automation fields you'd need to be able to select multiple of the following (as multi recipients):
- Creator E-Mail (as may be from an outside Mail Address)
- Watchers
- Assignees
- Custom E-Mail Field
- ...?
Same should also be available in the texts. And please ensure it works for incoming emails from outside.
Would be cool to have this simple but important improvement soon to be able to finish the ClickUp Ticket System :)
Thanks a lot!
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Anett Korsgaard Nissen
I follow the previous comments and chime in that this is an essential feature needed for Clickup to take over the role of other traditional ticketing systems
Zach - ClickUp
Merged in a post:
Be able to use "People" custom fields in email "To", "cc" or "bcc" fields
D
Daiana Vaisman
Since people fields are associated to their corresponding emails, it would be logic to have the ability to use people fields as email recipients.
Zach - ClickUp
Merged in a post:
Send email to Creator Email
Josep Maria Martínez
When you send an email to any list, ClickUp create a task and put Creator Email (Sender Email) at top of description task field.
We consider very interesting the possibilitie to create an automation with Creator Email if example IT Support department.
When The customers send an email to mailbox, the mailbox resend the email to ClickUp.
The email arrives to ClickUp and at this point with a pre-set automation created, ClickUp send an email to the Creator Email (customer) informing that we receive their request and we work on this asap.
Zach - ClickUp
Creator email is part of our broader dynamic recipients feature! Merging with the main post so we can track total demand. Appreciate you posting this!
Zach - ClickUp
Merged in a post:
add dynamic "To" in email
Etab Hamza
when create an automation with send email action , admin must add static email in the To field , I prefer to set this field as dynamic value like the assignee, watchers , creator etc
Zach - ClickUp
Yes! Dynamic 'To' fields for assignees, watchers, etc. is exactly what we're building toward. Grouping these together - thanks for sharing your use case!
Zach - ClickUp
Merged in a post:
Email Automation: Fill email
M
Mims Montgomery
Support ticket: auto fill email address with assignee(s) to task that triggered email automation.
EDIT: Additionally, allow users to send to dynamic addresses (ex: Name custom field + @gmail.com)
Zach - ClickUp
Great minds think alike - this is the same as our dynamic email recipients request! Combining these so we can see how many people need this. Thanks for the feedback!
Zach - ClickUp
Merged in a post:
Allow assignees to be chosen in the 'To' section of an email Automation
Alex Howard
From support ticket:
Allow assignees to be selected in the 'To' section of an email Automation. This would send an email directly to the email address associated with the assignee.
Zach - ClickUp
Love this! Dynamic email recipients (assignees, watchers, creator, etc.) instead of hardcoded addresses is exactly what we're tracking. Merging to show the full demand - appreciate you posting!
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