Disable threaded comments removes current
Michel Velthuizen
When disabling the clickApp for threaded comments all the current comments are removed!
This means there is no way back anymore and we really want to disable the feature.
It should still show the current comments but disable the option to make new!
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Philipp Berner
We're trying to better understand the shortcomings of threaded comments and the reason you want to turn them off.
It be super helpful if you could spend 2 min on this survey.
thank you!
Tim Jasper
Can we just fix threads ASAP and then no-one will have to disable them! eg Highlight/colorise the thread dialogue box or Expand threads by default. Also in my opinion, chat side bar should look something like this, containing 1) Task comments/threads or direct threads 2) Channels (groups) 3) Direct messages. It could also double as the inbox....
Jonathan Laliberte
Ah, wtf.
Jonathan Laliberte
I'm back 2 months later having the same problem.
I can't disable them (I'll loose current threaded comments), and they aren't expanded by default (which is what Canny does here, so you'll actually see this reply).
D
David Oh
The reason for turning them off is that responses are not considered "comments" for trigger purposes, so we're not able to create an automation to reopen a task that gets responded to after it's marked done/closed.
Turning them off and them not showing up is problematic after you've already been using them.
Z
Zubair Lutfullah Kakakhel
Come on guys! Can't we just disable threaded comments & leave the old ones be visible
We don't want a revamp of the feature.. Just let us disable it. It doesn't work for us. & no amount of redesign will fix it. Because we actually want a single comment stream without threads.
Juliana Bellini Sandri | GRC
This feature needs to be reviewed and fixed urgently! We are going through the same problem. Just make what has already been commented visible, but disable the feature for future use.
Other suggestion for threads is that they could work like WhatsApp, Instagram, Slack, etc.: when you click on reply, a mention of the comment is created instead of a block of comments that are hidden.
Maite Vega
Completely agree! I just confirmed with our Senior Exc Rep that you can turn threads back on and the threads do re-appear, however, I agree that we should still be able to deactivate threaded comments and still see existing threads but not create new ones. I just completed the survey that philipp Berner provided the link to below. Hopefully Clickup Dev will listen to our plea!
Vic Dorfman
Philipp Berner Also asking for an update, please.
In short:
1 - Turning threaded comments OFF makes all existing threaded comments go
poof!
2 - Threaded comments adds additional navigation to commenting (opening the thread, going back to where you were and finding your place, etc.) which negatively impacts the UX (i.e. it's annoying) :)
3 - Threaded comments is a great idea
in theory
but as so many have found out IN PRACTICE, the comments simply get overlooked and lost (and hard to find later). 4 - Respectfully, this Feature Request has been here for over 4 years and has almost 200 upvotes and you're still collecting survey data. I know it's not a simple thing to implement something like this but this is foundational functionality—not a nice-to-have doohickey.
Could you please confer with your team and see about getting an ETA for this?
Best Wishes,
Vic
Craig Wallace
Philipp Berner Any update on us being able to disable threads but not lose content within any existing threaded comments?
This is KILLING us.
People miss threaded comments with mission-critical information all-day, every day.
Craig Wallace
The more I think about it, the more I think threaded comments just need to go away. This is not Slack. In projects, we do not need 'side conversations' with team members....we need to see everything, as it is submitted.
The one thing I keep hearing from our team is "I just want to see one continuous feed of what people said. I don't want to have to look in different places to see the comments. I'm missing so much and UI of threaded comments makes it even harder"
And so my only thought now is that a single comment thread is required, much like an activity feed that is chronological with no room for error and no room for losing critical information as it comes in.
Philipp Berner
We're trying to better understand the shortcomings of threaded comments and the reason you want to turn them off.
It be super helpful if you could spend 2 min on this survey.
thank you!
C
Chris P
Philipp Berner
Single Thread Comments
- A single thread is 100x easier to follow
- Everybody is notified of a new comment and nothing is missed
- The comments are set in order by date/time
- It makes it easy to simply scroll to understand / catch up on everything. There is no clicking in and out of sub-conversations
- Just click the single thread, scroll / read, done, everything is in a single place
- An analogy can be somewhat compared to a tree. The main thread is the trunk
Threaded Comments
- When you hit "reply", it automatically creates it as a "Threaded Comment"
- When this happens, no one in the main thread gets notified via email, apart from that one person who is being replied to.
- This then breaks the conversation up into different directions / offshoots.
- It makes it too easy to miss, and personally, I don't even think there's a way to move the threaded comments, back to the main thread?
- An analogy can be somewhat compared to a tree. The main thread is the trunk, but then all these threaded conversations are being brached away into the tree branches, as sub-conversations.
UI
- And heres the root cause
- Why does hitting reply to a comment automatically make a "Threaded Conversation" (when threaded conversations is on)?
- If "reply" posted to the main thread, and you had a different button to start a threaded conversation, perhaps "reply as a threaded comment", that would probably stop the confusion as well.
- Currently, to reply to someone where your message stays in the main thread (with threaded converstaions turned on), we need to highly the text and go "quote".
But even if you made two buttons (one to reply to main thread, and one to reply as a threaded conversation), I'd never turn threaded conversations on.
It's been an absolute PITA.
Ľubomír Šramo
Chris P Excellent summary, agree with everything, except the end. I consider Threaded comments useful feature, just it needs to be done better.
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