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Forms stops working
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Alistair Hancock
Same here - a required People custom field has stopped our form from working and therefore high Priority tasks in our support process cannot be submitted. Needs a fix urgently (current workaround is to mark the field as no longer required).
Romet Kallas
We're having the same issue here
Shaquille Payne
Merged in a post:
Form unchanged stopped working
T
Thiago Nogueira Marçal
We are facing a bug in two of our ClickUp forms. We detected the problem today, although none of the forms have been changed in the past days.
The problem is this: there is a field in the forms so the applicant can include his own name - field of people. However, today, we are unable to edit this field. In other words: if you incorrectly mark your name, the tool is unable to change it. And there is more: if the page is refreshed the rest of the form turns to be completely blank, making it impossible to finish writing.
Normalization only occurs after a few minutes. This is causing a long delay in our deliveries and compromising our work at MindMiners.
I hope you can help us as quickly as possible.
You will find, attached to this message, 4 images that detail the problem and also the links to our forms.
I found an identical error on your help center. I don't know if it can help: https://clickup.canny.io/bugs/p/forms-stops-working
Best regards,
Thiago Marçal
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Thiago Nogueira Marçal
I just had the same problem, I raised the bug here: https://clickup.canny.io/bugs/p/form-unchanged-stopped-working
Shaquille Payne
in progress
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Thiago Nogueira Marçal
@Shaquille Payne: I just had the same problem, I raised the bug here: https://clickup.canny.io/bugs/p/form-unchanged-stopped-working
James Luen
This happens when you select a person in the person field. This person field will disappear and will not allow you to change you selection. Some users will elect to go back one page on the browser and re-enter the form. When they do that, it will show a blank form.
Brent Evans
under review
Hey everyone!
I'm sorry you're running into this problem! It appears we're having trouble recreating the same issue on our end. Could you please send us a quick message to bugs@clickup.com with your form URL so that we may investigate further?
Fabio Paes
@Brent Evans: I have the same issue on my end. My request form stopped working recently and it breaks as soon as I click the (+) button to add a person to a form (requester). It logs errors in the browser console and the form becomes be useless, even if I refresh the page.
Hope the screenshot /error logs help to fix this soon.
