11
Fix downloading of image attachments
in progress
Lina Stidham
On Android 11, I am unable to download images from task attachments (specifically .png). The image appears to download, but I can't find it in any of my files on my phone. Also, when I tap the "image.png downloaded" Android notification, Android asks to open the image in three apps that have nothing to do with viewing/editing images, which leads me to believe that .pngs are not downloading as images. .mp4 videos download fine.
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Shaquille Payne
in progress
Hey Everyone!
Thanks so much for bringing this issue to our attention!
We have been able to confirm this issue and have already passed it along to our developers for further investigation.
Here is the Bug Report ID: CLK-5001
This ID can be used to reference the bug when communicating with our Support team. As soon as we have more information to provide on this matter, we'll be in touch here.
Please let us know how we can help in the meantime!
Thanks!😊
Shaquille Payne
Merged in a post:
App freezes and cannot download image Attachments on the Android App
Rony Sorto
It is virtually impossible to download an attachment made inside a task, i tried with one phone and it appeared as a download, but the name was long a different, and never moved on the progress bar.
The app kept crashing after that, and the notification was still visible after a few hours.
It was impossible to close, i could only do it after uninstalling the app. Tried replicating on another phone, and the same happened.
Since my last bug report i've bought the app and have made my company to rely heavily on it, but the bugs are making it hard to save the time that was promised.
Shaquille Payne
Merged in a post:
Can't download image Attachments (Android App)
Rony Sorto
It is virtually impossible to download an attachment made inside a task, i tried with one phone and it appearead as a download, but the name was long a different, and never moved on the progress bar. And it was impossible to close, i could only do it after uninstalling the app. Tried replicating on another phone, and the same happened. Please help us, this part of the app is what is keeping me from buying the full subscription. Thanks.