18
Exporting Docs
under review
A
Anyi Ndongko
Unable to export docs to computer regardless of format. The "Export" button just keep loading with nothing happening.
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Shaquille Payne
Hey everyone!👋
Thanks for reaching out about this issue!
Right now we're noticing a correlation between this and Docs that have a "/" in their title. If this applies to the Doc that you're facing this issue on, you should be able to export the document by changing that character.
If this does not apply to the Doc that you're having this problem on, please let us know. That information would be very helpful to our investigation! 🕵️♂️
We'll be sure to reach out once we have an update!
Have a great day!
Thanks!
Jay DiPietro
@Shaquille Payne: Appreciate you looking into this further! The Documents I have been trying to export all do not include a "/" in the title. No symbols ... just alphabetical and numerical.
Shaquille Payne
@Jay DiPietro: Oh wow! Good to know!
Could you please write into bugs@clickup.com and grant us login permission, so we can further investigate this issue? When you write in please include a link to this post so our technical team is aware of the issue you're facing!
Thanks Jay!
Jay DiPietro
@Shaquille Payne: On it!
Jay DiPietro
Also having this issue. Cannot export to PDF. Does not help to clear cache. I have so much info trapped in these docs now.
Reed Piernock
I've also been experiencing this issue for the past few days. Cannot export docs in Markdown (single page or all pages), but HTML and PDF worked for me. I tried in Safari, Chrome, and Brave on both my old laptop and my new laptop. Both laptops are MacBook Pro, the old one running 11.1 (Big Sur) and the new one is still on 10.15.7 (Catalina).
Jason Dale
under review
Jason Dale
Hey, everyone!
Thanks for letting us know!
Could you please use this link: https://app.clickup.com/?ngsw-bypass=1 to bypass your local cache and ensure you're using our latest updates?
If that does not work, could you please write into bugs@clickup.com so we can further investigate this issue? When you write in please include a link to this post so our technical team is aware of the issue you're facing!
Please don't hesitate to reach out if you need anything else in the meantime! 😄
Elizabeth Fetherolf
@Jason Dale: I am also unable to pull the data and have submitted a bug email.
Jay DiPietro
@Jason Dale: has this issue been confirmed? Seems that many are continuing to confirm. Docs really not fully functional until export is addressed.
If it is going to take some time to address, I might recommend notifying users that this is a known issue, otherwise, there is going to be a stream of very frustrated users like myself losing trust in the platform after investing many hours into building things out only to have them trapped.
Layla Pomper
Same here -- not able to export a Doc in any format.
