We're extremely sorry for the inconvenience caused by the disruption in ClickUp's performance over the course of this week. We understand the impact this has on your ability to be productive and are doing everything we can to ensure this doesn't happen again.
We'd be happy to provide further transparency on the impact felt today. Following the performance degradation on January 18th, we put region redirects in place to reduce load in problem areas. Today, the redirected region experienced a load issue, causing it to become unresponsive.
As we continue to investigate the root cause of these issues, we've put further mitigations in place to prevent user impact. Our commitment to you is that we will work around the clock until we have fully resolved the root cause of this issue.
We know that our customers place a high level of trust in ClickUp, and this disruption does not meet the level of service you've come to expect. We're making improvements to our infrastructure to improve the overall speed and reliability of our platform.
Thank you for your patience during a period of disappointing platform performance. We can and will do better.