190
ClickUp is very slow
complete
N
Nicolas Deboutte
Without any reason, ClickUp is very slow on multiple devices. Very unproductive. Thanks for looking into this
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Lily
complete
Hey, everyone!
We're extremely sorry for the inconvenience caused by the disruption in ClickUp's performance over the course of this week. We understand the impact this has on your ability to be productive and are doing everything we can to ensure this doesn't happen again.
We'd be happy to provide further transparency on the impact felt today. Following the performance degradation on January 18th, we put region redirects in place to reduce load in problem areas. Today, the redirected region experienced a load issue, causing it to become unresponsive.
As we continue to investigate the root cause of these issues, we've put further mitigations in place to prevent user impact. Our commitment to you is that we will work around the clock until we have fully resolved the root cause of this issue.
We know that our customers place a high level of trust in ClickUp, and this disruption does not meet the level of service you've come to expect. We're making improvements to our infrastructure to improve the overall speed and reliability of our platform.
Thank you for your patience during a period of disappointing platform performance. We can and will do better.
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Michael
Hello recent voters!
Our DevOps team has identified that cause of degraded performance in the European region. We are all hands on deck to put in a resolution and we expect performance to return to a steady state shortly.
For further updates, please see our status page here: https://status.clickup.com/ or the Canny thread dedicated to this outage: https://clickup.canny.io/bugs/p/slow-speed-europe-504-gateway-time-out-12422
Thanks!
T
Teodor Hristov
The app is very slow
Tsvetelina Stoyanova
Tasks and workspaces don't even load today...
Julian Kienberger
Working with ClickUp has become a continuous agony. There are periods of downtime or very slow loading almost every day. Meanwhile, these recurring outages are clearly impairing my company's productivity.
P
Pietro Ippolito (Pro Ads)
Clickup not usable right now. Loading time is forever. Hope someone is looking into it.
Lily
complete
Hey, everyone!
We're extremely sorry for the inconvenience caused by the disruption in ClickUp's performance over the course of this week. We understand the impact this has on your ability to be productive and are doing everything we can to ensure this doesn't happen again.
We'd be happy to provide further transparency on the impact felt today. Following the performance degradation on January 18th, we put region redirects in place to reduce load in problem areas. Today, the redirected region experienced a load issue, causing it to become unresponsive.
As we continue to investigate the root cause of these issues, we've put further mitigations in place to prevent user impact. Our commitment to you is that we will work around the clock until we have fully resolved the root cause of this issue.
We know that our customers place a high level of trust in ClickUp, and this disruption does not meet the level of service you've come to expect. We're making improvements to our infrastructure to improve the overall speed and reliability of our platform.
Thank you for your patience during a period of disappointing platform performance. We can and will do better.
Michael
Merged in a post:
Servers are slow in Asia and EU
O
Olivia Ng
Server is super super slow in Asia and EU today (20 Jan 2022) and for the whole of this week. Those in the team who were accessing it from US regions were okay and pretty steady. The website and webapp is taking ageeeeeees. PLEASE FIX IT. Our team based in Asia can't use it and it's a struggle. We couldn't do triage or any of our standups without worrying that ClickUp would stop loading.
Adrian
I need to make each action twice to make it work at the moment, accessing from UK
J
Joshua Selvidge
It's a global issue, this happens in Southern United States too.
J
Joshua Selvidge
This is still a problem and NOT limited to the EU Region.
I have this same issue with my company right now in Texas. I was told CLK-51351 was tracking the issue but I cannot find that anywhere.
Further, I can't even login to post this without using a VPN to change my region because of this same issue.
Our TX-based company is getting ready to purchase enterprise licenses for our entire org, but there's absolutely NO way we'll spend money on something that doesn't let our users access it for months.
Please make this a top issue, it's going to cost you sales.
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