8
Automated emails are being sent multiple times
complete
Steve Soltz
I have a fairly elaborate set of automations built based on customer time in stage (custom field). When start date arrives, it sends a custom email based on escalation stage and project stage (both custom fields). It seems as though the first email being sent is sent around four or five times. Any subsequent emails (second customer on) are only sent once.
This only started happening about a week ago...
It is starting to annoy some of my customers.
Thanks...love this program, however!!!
Log In
Walter G.
Hey, everyone!
Thank you for your patience! I'm happy to let you know that we have resolved this issue.
To complete this update, please refresh the page.
If you are still being affected, beginning on March 28, 2022, we will begin utilizing our Report A Bug Form that will allow you to submit issues directly to our Technical Support Team. This change will streamline the bug reporting process and help us to best serve your needs as quickly as possible.
Thanks for your help in getting this bug fixed, and as always, let me know if there's anything else I can help you with!
Thanks!
Walter
Activity
Newest
Oldest
Walter G.
complete
Walter G.
Hey, everyone!
Thank you for your patience! I'm happy to let you know that we have resolved this issue.
To complete this update, please refresh the page.
If you are still being affected, beginning on March 28, 2022, we will begin utilizing our Report A Bug Form that will allow you to submit issues directly to our Technical Support Team. This change will streamline the bug reporting process and help us to best serve your needs as quickly as possible.
Thanks for your help in getting this bug fixed, and as always, let me know if there's anything else I can help you with!
Thanks!
Walter
6 Stars Cleaning
Hey! It is possible to send emails when custom field changes??? 😳 Steve Soltz Walter G.
Steve Soltz
6 Stars Cleaning: yes, although we have had hit or miss success with using this type of automation. See attached image...
6 Stars Cleaning
Steve Soltz: Great, so this is not a predefined template. Learn something new everyday 😊
Steve Soltz
6 Stars Cleaning: You mean the Email automations? Yeah, it does kind of look that way but they are actually just starting points and you can fully customize them once you decide to use Email as the "Then."
Walter G.
in progress
Thank you for reaching out and letting us know about this issue you're facing.
We've recently confirmed this bug and have passed your case along to our developers to let them know you're also experiencing the issue. 🐛
Here is the report ID:
CLK-54709
As soon as we have any updates, we'll be sure to reach out!
If there's anything else we can assist you with, do let us know! 😁
Thanks!
Walter G.